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cant sign in on windows10

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#1 jay55


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Posted 11 January 2018 - 07:55 PM

hello out there- new here and have a confounding issue. its a dell latitude 6410, windows 10..(originally win-7 prof.) It really seems that the worst problem that just arrived , coincided exactly, or pretty much , at the same time that my free avg software expired..didn't renew, i remember selecting some settings, when they set me up, avg, and maybe when they shut down it had, kept disabled something else, i'm not a very advanced to say the least computer person, get by, try to learn.. .anyway, now i'm using the "user" account, which seems to work fine, but i cant get to my pictures and documents, in mine the admin acct. when i try to sign in, it sometimes goes to a picture(lighthouse) and thats t, or goes to dark screen with several "logos" normal links on bottom of screen flashing on and off. and the weirdest thing is that i see the hourglass sign by pointer,, which i havent seen in a while with win-10. any help to at least get to my files..but may need to bring it in somewhere.hope not. thanks for any advice- from the catskill mts peace in 2018

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#2 usasma


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Posted 12 January 2018 - 08:37 AM

This could be many different things.

My first suggestion is to see if you can backup your stuff.  More help for this is available in the Backup forums:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/ 

You may also get some help with this from the Windows 10 forums also (see link below).


Then, I'd suggest posting over in the Windows 10 forums or the Internal Hardware forums for some more expert advice/suggestions:


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#3 jay55

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Posted 12 January 2018 - 09:02 AM

thanks for the reply, will try your suggestions-  jay

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