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hi I'm lloyd,
i don't have much experience with computors or the internet, and i've just joined the world of broadband! To my chagrin i found myself having to deal with this annoying virus that i had no idea how to remove. I found your site on google and after following the simple and easy to understand instructions i was able to get rid of it! I'm a bit strapped for cash so it was great that you all offered the service free of charge but i would understand if at some point you added a fee.
Its great to see people out there that will help others out in this way. Cheers