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Possible infection from "Apple Co." caller


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7 replies to this topic

#1 Stephen70

Stephen70

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Posted 11 January 2018 - 12:47 PM

My sister received a call from someone claiming to be from Apple, telling her something was wrong with her software.  She allowed them access to her computer and let them remote log in.  She had her PayPal account hacked, but nothing else seems compromised.  Her computer is not logged onto the network for now until we can be assured nothing else malicious was downloaded to continue this activity.  She has Windows 10 Home OS. Please let me know if you need any other info.  Thanks.



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#2 Broni

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  • Local time:10:09 PM

Posted 11 January 2018 - 09:21 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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#3 Stephen70

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Posted 18 January 2018 - 02:10 PM

I ran the first 3 scans with no internet connection.  If that is a problem let me know.  Here are the results.

 

Security Check

 Results of screen317's Security Check version 1.014 --- 12/23/15 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Windows Defender  
AVG Antivirus     
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 65 
 Java version 32-bit out of Date!
 Adobe Reader XI 
 Google Chrome (63.0.3239.132)
 Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent```````` 
 AVG Antivirus AVGUI.exe 
 Windows Defender MSASCuiL.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````

​           

Farbar Service Scanner

Farbar Service Scanner Version: 27-01-2016
Ran by Jackie (administrator) on 15-01-2018 at 14:30:38
Running from "I:\"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors

Windows Firewall:
=============
Firewall Disabled Policy:
==================

System Restore:
============
System Restore Policy:
========================

Security Center:
============

Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****

 

MiniToolBox

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Jackie (administrator) on 15-01-2018 at 14:33:48
Running from "I:\"
Microsoft Windows 10 Home  (X64)
Model: Inspiron 580 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
========================= IE Proxy Settings: ==============================
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
========================= IP Configuration: ================================
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Disconnected)
DW1525 (802.11n) WLAN PCIe Card = Wireless Network Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
reset
set global
set interface interface="Local Area Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wireless Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

popd
# End of IPv4 configuration
 
Windows IP Configuration
   Host Name . . . . . . . . . . . . : Jackie-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : 84-2B-2B-AC-40-49
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Local Area Connection* 2:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 12-CB-38-7B-74-15
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : attlocal.net
   Description . . . . . . . . . . . : DW1525 (802.11n) WLAN PCIe Card
   Physical Address. . . . . . . . . : C0-CB-38-7B-74-15
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  127.0.0.1
Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  127.0.0.1
Ping request could not find host yahoo.com. Please check the name and try again.
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  2...84 2b 2b ac 40 49 ......Broadcom NetLink ™ Gigabit Ethernet
  3...12 cb 38 7b 74 15 ......Microsoft Wi-Fi Direct Virtual Adapter
  5...c0 cb 38 7b 74 15 ......DW1525 (802.11n) WLAN PCIe Card
  1...........................Software Loopback Interface 1
  4...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
===========================================================================
Persistent Routes:
  None
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    331 ::1/128                  On-link
  1    331 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
Catalog5 01 C:\WINDOWS\SysWOW64\NLAapi.dll [63488] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [79872] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [67072] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [84992] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [84992] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
========================= Event log errors: ===============================
Application errors:
==================
Error: (01/15/2018 02:06:35 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 346035203
Error: (01/15/2018 02:06:35 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 346035203
Error: (01/15/2018 02:06:35 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
Error: (01/15/2018 01:47:00 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 301659422
Error: (01/15/2018 01:47:00 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 301659422
Error: (01/15/2018 01:47:00 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
Error: (01/15/2018 01:46:44 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 301643797
Error: (01/15/2018 01:46:44 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 301643797
Error: (01/15/2018 01:46:44 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
Error: (01/15/2018 01:46:28 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 301628172

System errors:
=============
Error: (01/05/2018 12:48:48 AM) (Source: DCOM) (User: Jackie-PC)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}Jackie-PCJackieS-1-5-21-3705828993-2559052905-3755546575-1000LocalHost (Using LRPC)UnavailableUnavailable
Error: (12/30/2017 02:58:05 PM) (Source: DCOM) (User: Jackie-PC)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}Jackie-PCJackieS-1-5-21-3705828993-2559052905-3755546575-1000LocalHost (Using LRPC)UnavailableUnavailable
Error: (12/30/2017 02:57:17 PM) (Source: DCOM) (User: Jackie-PC)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}Jackie-PCJackieS-1-5-21-3705828993-2559052905-3755546575-1000LocalHost (Using LRPC)UnavailableUnavailable
Error: (12/30/2017 02:55:53 PM) (Source: DCOM) (User: Jackie-PC)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}Jackie-PCJackieS-1-5-21-3705828993-2559052905-3755546575-1000LocalHost (Using LRPC)UnavailableUnavailable
Error: (12/30/2017 01:21:31 PM) (Source: DCOM) (User: Jackie-PC)
Description: 1053cdpsvcUnavailable{21F282D1-A881-49E1-9A3A-26E44E39B86C}
Error: (12/30/2017 01:21:31 PM) (Source: Service Control Manager) (User: )
Description: The Connected Devices Platform Service service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.

Error: (12/30/2017 01:21:31 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the CDPSvc service to connect.
Error: (12/30/2017 01:21:13 PM) (Source: Service Control Manager) (User: )
Description: The avgsvc service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.

Error: (12/30/2017 01:21:13 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the avgsvc service to connect.
Error: (12/30/2017 01:21:09 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device Service service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Microsoft Office Sessions:
=========================
Error: (01/15/2018 02:06:35 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 346035203
Error: (01/15/2018 02:06:35 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 346035203
Error: (01/15/2018 02:06:35 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
Error: (01/15/2018 01:47:00 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 301659422
Error: (01/15/2018 01:47:00 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 301659422
Error: (01/15/2018 01:47:00 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
Error: (01/15/2018 01:46:44 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 301643797
Error: (01/15/2018 01:46:44 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 301643797
Error: (01/15/2018 01:46:44 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
Error: (01/15/2018 01:46:28 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 301628172

CodeIntegrity Errors:
===================================
  Date: 2018-01-15 14:21:42.431
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
  Date: 2018-01-15 14:21:42.430
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
  Date: 2018-01-15 14:10:49.325
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
  Date: 2018-01-15 14:10:49.324
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
  Date: 2018-01-15 14:10:20.302
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
  Date: 2018-01-15 14:10:20.301
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
  Date: 2018-01-15 14:10:11.270
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
  Date: 2018-01-15 14:10:11.268
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
  Date: 2018-01-15 14:10:09.239
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
  Date: 2018-01-15 14:10:09.238
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

=========================== Installed Programs ============================
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{BC7C46A4-D7A7-48EC-A98C-32A7762B5EFA}) (Version: 6.2.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{F0C4B709-8BF4-4A72-B527-12E7BF5482F8}) (Version: 6.2.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BD6778C5-6FA5-492A-ADD6-E706339C2A7B}) (Version: 11.0.2.4 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{C1BBFD2A-BCDD-45B3-8C0B-66BD434970A8}) (Version: 2.4.8.1 - Apple Inc.)
AVG (HKLM\...\{E61E6143-4937-43FC-8C12-06B8A987484D}) (Version: 1.211.3 - AVG Technologies) Hidden
AVG AntiVirus FREE (HKLM-x32\...\AVG Antivirus) (Version: 17.9.3040 - AVG Technologies)
Bing Rewards Client Installer (HKLM-x32\...\{61EDBE71-5D3E-4AB7-AD95-E53FEAF68C17}) (Version: 16.0.345.0 - Microsoft Corporation) Hidden
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 9.4.60 - Dell)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.60 - Dell)
Dell DataSafe Online (HKLM-x32\...\{7EC66A95-AC2D-4127-940B-0445A526AB2F}) (Version: 2.1.19634 - Dell)
Dell Dock (HKLM\...\{C73A3942-84C8-4597-9F9B-EE227DCBA758}) (Version: 2.0 - Stardock Corporation) Hidden
Dell Dock (HKLM-x32\...\Dell Dock) (Version: 2.0 - Stardock Corporation)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell Product Registration (HKLM-x32\...\{2A0F2CC5-3065-492C-8380-B03AA7106B1A}) (Version: 1.0.6 - Dell Inc.)
Dell Support Center (HKLM\...\{0090A87C-3E0E-43D4-AA71-A71B06563A4A}) (Version: 3.1.5830.14 - PC-Doctor, Inc.) Hidden
Dell Support Center (HKLM\...\Dell Support Center) (Version: 3.1.5830.14 - Dell Inc.)
Discord (HKCU\...\Discord) (Version: 0.0.298 - Discord Inc.)
eBay (HKLM-x32\...\{A8B88634-7F90-402F-B66A-86429755F6A5}) (Version: 1.4.0 - eBay Inc.)
FMW 1 (HKLM\...\{36133E9F-B129-4206-9FB4-13F707787542}) (Version: 1.226.3 - AVG Technologies) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 63.0.3239.132 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.8231.2252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoTo Opener (HKLM-x32\...\{1F803452-798F-49FB-A5DD-9F527F7017E4}) (Version: 1.0.473 - LogMeIn, Inc.)
GoToAssist 8.0.0.514 (HKLM-x32\...\GoToAssist) (Version:  - )
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2104 - Intel Corporation)
Internet Explorer (HKLM-x32\...\{AA31EA7B-7917-4000-949B-38E91F848A25}) (Version: 8 - Microsoft Corporation) Hidden
iTunes (HKLM\...\{D7D4465C-B3B6-4BC1-B336-2803FB57BFAF}) (Version: 12.7.2.60 - Apple Inc.)
Java 7 Update 65 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217045FF}) (Version: 7.0.650 - Oracle)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (HKLM-x32\...\{50816F92-1652-4A7C-B9BC-48F682742C4B}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Home and Business 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.7131.1115 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (HKLM-x32\...\{a0fe116e-9a8a-466f-aee0-625cb7c207e3}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{052bac4a-6f79-46d4-a024-1ce1b4f73cd4}) (Version: 8.0.58299 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Multimedia Card Reader (HKLM-x32\...\{23B4636C-A780-4FEB-B4C9-A2564E9B9F7C}) (Version: 1.6.915.87 - Fitipower) Hidden
Multimedia Card Reader (HKLM-x32\...\InstallShield_{23B4636C-A780-4FEB-B4C9-A2564E9B9F7C}) (Version: 1.6.915.87 - Fitipower)
NirSoft WebBrowserPassView (HKLM-x32\...\NirSoft WebBrowserPassView) (Version:  - )
QuickTime 7 (HKLM-x32\...\{80CEEB1E-0A6C-45B9-A312-37A1D25FDEBC}) (Version: 7.78.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6043 - Realtek Semiconductor Corp.)
Roxio Burn (HKLM-x32\...\{B2E47DE7-800B-40BB-BD1F-9F221C3AEE87}) (Version: 1.01 - Roxio)
Safari (HKLM-x32\...\{C779648B-410E-4BBA-B75B-5815BCEFE71D}) (Version: 5.34.57.2 - Apple Inc.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Skype Toolbars (HKLM-x32\...\{981029E0-7FC9-4CF3-AB39-6F133621921A}) (Version: 1.0.4051 - Skype Technologies S.A.)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WebEx (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - WebEx Communications, Inc)
WildTangent Games (HKLM-x32\...\WildTangent dell Master Uninstall) (Version: 1.0.0.71 - WildTangent)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
========================= Devices: ================================

========================= Memory info: ===================================
Percentage of memory in use: 35%
Total physical RAM: 5943.11 MB
Available physical RAM: 3835.49 MB
Total Virtual: 12087.11 MB
Available Virtual: 9532.03 MB
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:685.79 GB) (Free:623.8 GB) NTFS
7 Drive i: (LEXAR) (Removable) (Total:7.45 GB) (Free:6.29 GB) FAT32
========================= Users: ========================================
User accounts for \\JACKIE-PC
Administrator            DefaultAccount           Guest                   
Jackie                   WDAGUtilityAccount      
========================= Restore Points ==================================
21-12-2017 08:56:47 Windows Modules Installer
30-12-2017 07:45:00 Scheduled Checkpoint
08-01-2018 19:52:50 Scheduled Checkpoint
**** End of log ****

​ 

Malwarebytes

 

Malwarebytes
www.malwarebytes.com
-Log Details-
Scan Date: 1/15/18
Scan Time: 2:38 PM
Log File: 0d5bdacc-fa34-11e7-b28d-842b2bac4049.json
Administrator: Yes
-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3702
License: Free
-System Information-
OS: Windows 10 (Build 16299.125)
CPU: x64
File System: NTFS
User: Jackie-PC\Jackie
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 347761
Threats Detected: 53
Threats Quarantined: 53
Time Elapsed: 5 min, 32 sec
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
-Scan Details-
Process: 1
PUP.Optional.PassView, C:\PROGRAM FILES (X86)\NIRSOFT\WEBBROWSERPASSVIEW\WEBBROWSERPASSVIEW.EXE, Quarantined, [6577], [86087],1.0.3702
Module: 1
PUP.Optional.PassView, C:\PROGRAM FILES (X86)\NIRSOFT\WEBBROWSERPASSVIEW\WEBBROWSERPASSVIEW.EXE, Quarantined, [6577], [86087],1.0.3702
Registry Key: 9
PUP.Optional.SweetIM, HKU\S-1-5-21-3705828993-2559052905-3755546575-1000\SOFTWARE\SweetIM, Quarantined, [1095], [243758],1.0.3702
PUP.Optional.SysTweak, HKU\S-1-5-21-3705828993-2559052905-3755546575-1000\SOFTWARE\systweak, Quarantined, [210], [327156],1.0.3702
PUP.Optional.SweetIM, HKLM\SOFTWARE\WOW6432NODE\SweetIM, Quarantined, [1095], [243762],1.0.3702
PUP.Optional.SysTweak, HKLM\SOFTWARE\WOW6432NODE\Systweak, Quarantined, [210], [327155],1.0.3702
PUP.Optional.MyWebSearch, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{EEB020A9-50F1-405D-920C-D91A1EBC3CEE}, Quarantined, [1902], [241108],1.0.3702
PUP.Optional.MyWebSearch, HKU\S-1-5-21-3705828993-2559052905-3755546575-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{eeb020a9-50f1-405d-920c-d91a1ebc3cee}, Quarantined, [1902], [241108],1.0.3702
PUP.Optional.SystemSpeedup, HKU\S-1-5-21-3705828993-2559052905-3755546575-1000\SOFTWARE\SYSTWEAK\ssd, Quarantined, [10305], [190781],1.0.3702
PUP.Optional.RegCleanPro, HKLM\SOFTWARE\WOW6432NODE\SYSTWEAK\RegClean Pro, Quarantined, [1357], [242275],1.0.3702
PUP.Optional.SystemSpeedup, HKLM\SOFTWARE\WOW6432NODE\SYSTWEAK\ssd, Quarantined, [10305], [190782],1.0.3702
Registry Value: 2
PUP.Optional.MyWebSearch, HKU\S-1-5-21-3705828993-2559052905-3755546575-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{eeb020a9-50f1-405d-920c-d91a1ebc3cee}|URL, Quarantined, [1902], [241108],1.0.3702
PUP.Optional.MyWebSearch, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{eeb020a9-50f1-405d-920c-d91a1ebc3cee}|URL, Quarantined, [1902], [241109],1.0.3702
Registry Data: 0
(No malicious items detected)
Data Stream: 0
(No malicious items detected)
Folder: 13
PUP.Optional.SweetPacks, C:\PROGRAM FILES (X86)\sweetpacks bundle uninstaller, Quarantined, [965], [348283],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\lancoekhbbenhoopgcciejlojnmclilb, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\_locales\en, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\html\popup, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\_metadata, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\js\popup, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\_locales, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\newtab, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\html, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\css, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\js, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\USERS\JACKIE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\LANCOEKHBBENHOOPGCCIEJLOJNMCLILB, Quarantined, [584], [449620],1.0.3702
File: 27
PUP.Optional.SweetPacks, C:\Program Files (x86)\sweetpacks bundle uninstaller\uninstaller.exe, Quarantined, [965], [348283],1.0.3702
PUP.Optional.Spigot, C:\USERS\JACKIE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\USERS\JACKIE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Preferences, Replaced, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\lancoekhbbenhoopgcciejlojnmclilb\000003.log, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\lancoekhbbenhoopgcciejlojnmclilb\CURRENT, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\lancoekhbbenhoopgcciejlojnmclilb\LOCK, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\lancoekhbbenhoopgcciejlojnmclilb\LOG, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\lancoekhbbenhoopgcciejlojnmclilb\LOG.old, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\lancoekhbbenhoopgcciejlojnmclilb\MANIFEST-000001, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\USERS\JACKIE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\LANCOEKHBBENHOOPGCCIEJLOJNMCLILB\1.0_0\MANIFEST.JSON, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\css\description.css, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\css\popup.css, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\html\popup\description.html, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\html\popup\popup.html, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\js\popup\popup.js, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\js\userNewTab.js, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\newtab\slim_newtabpage.html, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\_locales\en\messages.json, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\_metadata\computed_hashes.json, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\_metadata\verified_contents.json, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\after.js, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\background.js, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\chromeRestore.js, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\contentscript.js, Quarantined, [584], [449620],1.0.3702
PUP.Optional.Spigot, C:\Users\Jackie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lancoekhbbenhoopgcciejlojnmclilb\1.0_0\icon.png, Quarantined, [584], [449620],1.0.3702
PUP.Optional.PassView, C:\PROGRAM FILES (X86)\NIRSOFT\WEBBROWSERPASSVIEW\WEBBROWSERPASSVIEW.EXE, Quarantined, [6577], [86087],1.0.3702
PUP.Optional.Conduit, C:\$RECYCLE.BIN\S-1-5-21-3705828993-2559052905-3755546575-1000\$R8AQ00W.EXE, Quarantined, [512], [76403],1.0.3702
Physical Sector: 0
(No malicious items detected)

(end)

 

MBAR

 

Malwarebytes Anti-Rootkit BETA 1.10.3.1001
www.malwarebytes.org
Database version:
  main:    v2018.01.15.11
  rootkit: v2017.10.14.01
Windows 10 x64 NTFS
Internet Explorer 11.125.16299.0
Jackie :: JACKIE-PC [administrator]
1/15/2018 3:07:28 PM
mbar-log-2018-01-15 (15-07-28).txt
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 257945
Time elapsed: 17 minute(s), 37 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
Physical Sectors Detected: 0
(No malicious items detected)
(end)

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.10.3.1001
© Malwarebytes Corporation 2011-2012
OS version: 10.0.9200 Windows 10 x64
Account is Administrative
Internet Explorer version: 11.125.16299.0
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 3.192000 GHz
Memory total: 6231805952, free: 3972726784
Downloaded database version: v2018.01.15.11
Downloaded database version: v2017.11.28.01
=======================================
Initializing...
Driver version: 4.3.0.15
------------ Kernel report ------------
     01/15/2018 15:07:21
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kd.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\System32\drivers\msrpc.sys
\SystemRoot\System32\drivers\ksecdd.sys
\SystemRoot\System32\drivers\werkernel.sys
\SystemRoot\System32\drivers\CLFS.SYS
\SystemRoot\System32\drivers\tm.sys
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\System32\drivers\FLTMGR.SYS
\SystemRoot\System32\drivers\clipsp.sys
\SystemRoot\System32\drivers\cmimcext.sys
\SystemRoot\System32\drivers\ntosext.sys
\SystemRoot\system32\CI.dll
\SystemRoot\System32\drivers\cng.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\WppRecorder.sys
\SystemRoot\system32\drivers\SleepStudyHelper.sys
\SystemRoot\System32\Drivers\acpiex.sys
\SystemRoot\System32\drivers\ACPI.sys
\SystemRoot\System32\drivers\WMILIB.SYS
\SystemRoot\System32\drivers\intelpep.sys
\SystemRoot\system32\drivers\WindowsTrustedRT.sys
\SystemRoot\System32\drivers\WindowsTrustedRTProxy.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\drivers\msisadrv.sys
\SystemRoot\System32\drivers\pci.sys
\SystemRoot\System32\drivers\vdrvroot.sys
\SystemRoot\system32\drivers\pdc.sys
\SystemRoot\system32\drivers\CEA.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\System32\drivers\spaceport.sys
\SystemRoot\System32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\pciide.sys
\SystemRoot\System32\drivers\PCIIDEX.SYS
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\System32\drivers\atapi.sys
\SystemRoot\System32\drivers\ataport.SYS
\SystemRoot\System32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Wof.sys
\SystemRoot\System32\Drivers\PxHlpa64.sys
\SystemRoot\System32\Drivers\NTFS.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\System32\drivers\wfplwfs.sys
\SystemRoot\system32\drivers\avgVmm.sys
\SystemRoot\system32\drivers\avgRvrt.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\System32\drivers\volume.sys
\SystemRoot\System32\drivers\volsnap.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\Drivers\mbamswissarmy.sys
\SystemRoot\System32\Drivers\CLASSPNP.SYS
\SystemRoot\system32\drivers\iorate.sys
\SystemRoot\System32\drivers\disk.sys
\SystemRoot\system32\drivers\avgbuniva.sys
\SystemRoot\system32\drivers\avgbloga.sys
\SystemRoot\system32\drivers\avgbidsha.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\drivers\cdrom.sys
\SystemRoot\system32\drivers\avgSP.sys
\SystemRoot\system32\drivers\avgSnx.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\drivers\filecrypt.sys
\SystemRoot\system32\drivers\tbs.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\BasicDisplay.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\vmbkmclr.sys
\SystemRoot\System32\drivers\BasicRender.sys
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\avgRdr2.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\drivers\vwififlt.sys
\SystemRoot\System32\drivers\pacer.sys
\SystemRoot\system32\drivers\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\drivers\npsvctrig.sys
\SystemRoot\System32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\gpuenergydrv.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\drivers\bam.sys
\SystemRoot\system32\drivers\avgbidsdrivera.sys
\SystemRoot\system32\drivers\avgbdiska.sys
\SystemRoot\system32\drivers\avgArPot.sys
\SystemRoot\system32\DRIVERS\ahcache.sys
\SystemRoot\System32\DriverStore\FileRepository\compositebus.inf_amd64_9c1fb8f4db31c348\CompositeBus.sys
\SystemRoot\System32\drivers\kdnic.sys
\SystemRoot\System32\drivers\umbus.sys
\SystemRoot\System32\drivers\intelppm.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\HECIx64.sys
\SystemRoot\System32\drivers\usbehci.sys
\SystemRoot\System32\drivers\USBPORT.SYS
\SystemRoot\System32\drivers\HDAudBus.sys
\SystemRoot\System32\drivers\portcls.sys
\SystemRoot\System32\drivers\drmk.sys
\SystemRoot\System32\drivers\athwnx.sys
\SystemRoot\System32\drivers\vwifibus.sys
\SystemRoot\System32\drivers\k57nd60a.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\System32\drivers\NdisVirtualBus.sys
\SystemRoot\System32\drivers\swenum.sys
\SystemRoot\System32\drivers\rdpbus.sys
\SystemRoot\System32\drivers\usbhub.sys
\SystemRoot\System32\drivers\USBD.SYS
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\System32\drivers\USBSTOR.SYS
\SystemRoot\System32\drivers\hidusb.sys
\SystemRoot\System32\drivers\HIDCLASS.SYS
\SystemRoot\System32\drivers\HIDPARSE.SYS
\SystemRoot\System32\drivers\mouhid.sys
\SystemRoot\System32\drivers\mouclass.sys
\SystemRoot\System32\drivers\kbdhid.sys
\SystemRoot\System32\drivers\kbdclass.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\System32\Drivers\dump_dumpata.sys
\SystemRoot\System32\Drivers\dump_atapi.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\win32kfull.sys
\SystemRoot\System32\win32kbase.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\System32\drivers\monitor.sys
\SystemRoot\System32\drivers\dxgmms2.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\wcifs.sys
\SystemRoot\system32\drivers\cldflt.sys
\SystemRoot\system32\drivers\storqosflt.sys
\SystemRoot\system32\drivers\avgMonFlt.sys
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\SystemRoot\System32\drivers\WpdUpFltr.sys
\SystemRoot\system32\drivers\avgStm.sys
\SystemRoot\system32\drivers\lltdio.sys
\SystemRoot\system32\drivers\mslldp.sys
\SystemRoot\system32\drivers\rspndr.sys
\SystemRoot\System32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\drivers\ndisuio.sys
\SystemRoot\System32\drivers\condrv.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\system32\drivers\mmcss.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\drivers\mqac.sys
\SystemRoot\system32\drivers\Ndu.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\drivers\rassstp.sys
\SystemRoot\System32\DRIVERS\NDProxy.sys
\SystemRoot\System32\drivers\vwifimp.sys
\SystemRoot\System32\drivers\AgileVpn.sys
\SystemRoot\System32\drivers\rasl2tp.sys
\SystemRoot\System32\drivers\raspptp.sys
\SystemRoot\System32\DRIVERS\raspppoe.sys
\SystemRoot\System32\DRIVERS\ndistapi.sys
\SystemRoot\System32\drivers\ndiswan.sys
\SystemRoot\System32\drivers\tunnel.sys
\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
\??\C:\WINDOWS\system32\drivers\35310520.sys
----------- End -----------
Done!
Scan started
Database versions:
  main:    v2018.01.15.11
  rootkit: v2017.10.14.01
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffe30b11339060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffe30b112858e0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe30b11339060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xffffe30b1094b040, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xffffe30b1094c060, DeviceName: \Device\Ide\IdeDeviceP0T0L0-0\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 77E3ED41
Partition information:
    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63  Numsec = 80262
    Partition is not bootable
    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 81920  Numsec = 26865664
    Partition is bootable
    Partition file system is NTFS
    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 26947584  Numsec = 1438197760
    Partition is not bootable
    Partition file system is NTFS
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
Disk Size: 750156374016 bytes
Sector size: 512 bytes
Done!
Physical Sector Size: 0
Drive: 1, DevicePointer: 0xffffe30b123b3060, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffe30b123326e0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe30b123b3060, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
DevicePointer: 0xffffe30b12336060, DeviceName: \Device\00000030\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 2, DevicePointer: 0xffffe30b123e6060, DeviceName: \Device\Harddisk2\DR2\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffe30b123ea040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe30b123e6060, DeviceName: \Device\Harddisk2\DR2\, DriverName: \Driver\Disk\
DevicePointer: 0xffffe30b12334060, DeviceName: \Device\00000031\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 3, DevicePointer: 0xffffe30b123e4060, DeviceName: \Device\Harddisk3\DR3\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffe30b123e3040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe30b123e4060, DeviceName: \Device\Harddisk3\DR3\, DriverName: \Driver\Disk\
DevicePointer: 0xffffe30b123ee060, DeviceName: \Device\00000032\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 4, DevicePointer: 0xffffe30b123e1060, DeviceName: \Device\Harddisk4\DR4\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffe30b123b8040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe30b123e1060, DeviceName: \Device\Harddisk4\DR4\, DriverName: \Driver\Disk\
DevicePointer: 0xffffe30b123ec060, DeviceName: \Device\00000033\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 512
Drive: 5, DevicePointer: 0xffffe30b12778060, DeviceName: \Device\Harddisk5\DR6\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffe30b111c2040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe30b12778060, DeviceName: \Device\Harddisk5\DR6\, DriverName: \Driver\Disk\
DevicePointer: 0xffffe30b11189750, DeviceName: \Device\00000052\, DriverName: \Driver\USBSTOR\
------------ End ----------
Alternate DeviceName: \Device\Harddisk5\DR6\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
Drive 5
Scanning MBR on drive 5...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: C3072E18
Partition information:
    Partition 0 type is Other (0xc)
    Partition is ACTIVE.
    Partition starts at LBA: 80  Numsec = 15663024
    Partition is not bootable
    Partition file system is FAT32
    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
Disk Size: 8019509248 bytes
Sector size: 512 bytes
Done!
File "C:\Windows\System32\apphelp.dll" is sparse (flags = 32768)
File "C:\Windows\System32\user32.dll" is sparse (flags = 32768)
File "C:\Windows\System32\GDI32FULL.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\ucrtbase.dll" is sparse (flags = 32768)
File "C:\Windows\System32\msvcrt.dll" is sparse (flags = 32768)
File "C:\Windows\System32\sspicli.dll" is sparse (flags = 32768)
File "C:\Windows\System32\BCRYPTPRIMITIVES.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\shell32.dll" is sparse (flags = 32768)
File "C:\Windows\System32\WINDOWS.STORAGE.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\comdlg32.dll" is sparse (flags = 32768)
File "C:\Windows\System32\wininet.dll" is sparse (flags = 32768)
File "C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.16299.125_none_d02560fb5f387566\comctl32.dll" is sparse (flags = 32768)
File "C:\Windows\System32\winspool.drv" is sparse (flags = 32768)
File "C:\Windows\System32\bcrypt.dll" is sparse (flags = 32768)
File "C:\Windows\System32\iertutil.dll" is sparse (flags = 32768)
File "C:\Windows\System32\winhttp.dll" is sparse (flags = 32768)
File "C:\Windows\System32\urlmon.dll" is sparse (flags = 32768)
File "C:\Windows\System32\msIso.dll" is sparse (flags = 32768)
File "C:\Windows\System32\dnsapi.dll" is sparse (flags = 32768)
File "C:\Windows\System32\msctf.dll" is sparse (flags = 32768)
File "C:\Windows\System32\services.exe" is sparse (flags = 32768)
File "C:\Windows\System32\FONTDRVHOST.EXE" is sparse (flags = 32768)
File "C:\Windows\System32\SECURITYHEALTHSERVICE.EXE" is sparse (flags = 32768)
File "C:\Windows\System32\d3d11.dll" is sparse (flags = 32768)
File "C:\Windows\System32\dxgi.dll" is sparse (flags = 32768)
File "C:\Windows\System32\TWINAPI.APPCORE.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\EXPLORERFRAME.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\wdmaud.drv" is sparse (flags = 32768)
File "C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.16299.125_none_8e63f9450270aedd\GdiPlus.dll" is sparse (flags = 32768)
File "C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.125_none_5d79065fa7de350f\comctl32.dll" is sparse (flags = 32768)
File "C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll" is sparse (flags = 32768)
File "C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsec.dll" is sparse (flags = 32768)
File "C:\Windows\Microsoft.NET\Framework\v3.0\WPF\WPFGFX_V0300.DLL" is sparse (flags = 32768)
File "C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll" is sparse (flags = 32768)
File "C:\Windows\System32\d3d9.dll" is sparse (flags = 32768)
File "C:\Windows\explorer.exe" is sparse (flags = 32768)
File "C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe" is sparse (flags = 32768)
File "C:\Windows\System32\AcLayers.dll" is sparse (flags = 32768)
File "C:\Windows\WinSxS\x86_avg.vc140.crt_f92d94485545da78_14.0.25325.0_none_b36a358eeba3b9b8\msvcp140.dll" is sparse (flags = 32768)
File "C:\Windows\WinSxS\x86_avg.vc140.mfc_f92d94485545da78_14.0.25325.0_none_abeb4fc4f072369b\mfc140u.dll" is sparse (flags = 32768)
File "C:\Windows\WinSxS\x86_avg.vc140.crt_f92d94485545da78_14.0.25325.0_none_b36a358eeba3b9b8\vcruntime140.dll" is sparse (flags = 32768)
File "C:\Windows\System32\msxml6.dll" is sparse (flags = 32768)
File "C:\Windows\System32\WINDOWS.SERVICES.TARGETEDCONTENT.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\AudioSes.dll" is sparse (flags = 32768)
File "C:\Windows\System32\SMARTSCREEN.EXE" is sparse (flags = 32768)
File "C:\Windows\servicing\TRUSTEDINSTALLER.EXE" is sparse (flags = 32768)
File "C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.16299.96_none_2c40cc7f3876f2b7\TiWorker.exe" is sparse (flags = 32768)
File "C:\Windows\System32\wuauclt.exe" is sparse (flags = 32768)
File "C:\Windows\System32\msv1_0.dll" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\bam.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\srv.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\BASICRENDER.SYS" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\wcifs.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\srv2.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\clfs.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\cng.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\dxgkrnl.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\fltMgr.sys" is sparse (flags = 32768)
File "C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\PRESENTATIONFONTCACHE.EXE" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\mrxsmb.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\luafv.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\mrxsmb10.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\mrxsmb20.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\nwifi.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\netvsc.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\ndis.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\USBXHCI.SYS" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\partmgr.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\pci.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\rdbss.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\sdbus.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\URSCX01000.SYS" is sparse (flags = 32768)
File "C:\Windows\System32\Spectrum.exe" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\SPACEPORT.SYS" is sparse (flags = 32768)
File "C:\Windows\System32\sppsvc.exe" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\srvnet.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\storahci.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\storufs.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\UcmCx.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\USBHUB3.SYS" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\vhdmp.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\vwifimp.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\volmgr.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\volsnap.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\WdiWiFi.sys" is sparse (flags = 32768)
File "C:\Windows\System32\AUDIOENDPOINTBUILDER.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\APPXDEPLOYMENTSERVER.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\audiosrv.dll" is sparse (flags = 32768)
File "C:\Windows\System32\DEVICESETUPMANAGER.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\umpo.dll" is sparse (flags = 32768)
File "C:\Windows\System32\bisrv.dll" is sparse (flags = 32768)
File "C:\Windows\System32\CAPABILITYACCESSMANAGER.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\dusmsvc.dll" is sparse (flags = 32768)
File "C:\Windows\System32\DIAGTRACK.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\INSTALLSERVICE.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\ipnathlp.dll" is sparse (flags = 32768)
File "C:\Windows\System32\MPSSVC.dll" is sparse (flags = 32768)
File "C:\Windows\System32\PUSHTOINSTALL.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\RDXSERVICE.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\schedsvc.dll" is sparse (flags = 32768)
File "C:\Windows\System32\usocore.dll" is sparse (flags = 32768)
File "C:\Windows\System32\wwansvc.dll" is sparse (flags = 32768)
File "C:\Windows\System32\wuaueng.dll" is sparse (flags = 32768)
File "C:\Users\Jackie\AppData\Local\Comms\UnistoreDB\store.vol" is sparse (flags = 32768)
File "C:\ProgramData\Microsoft\Network\Downloader\qmgr.db" is sparse (flags = 32768)
Scan finished
=======================================

Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-63-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-1-81920-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-2-26947584-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-5-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-5-0-80-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-5-r.mbam...
Removal finished

 

Rkill

 

 

Rkill 2.9.1 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2018 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html
Program started at: 01/15/2018 03:52:42 PM in x64 mode.
Windows Version: Windows 10 Home
Checking for Windows services to stop:
 * No malware services found to stop.
Checking for processes to terminate:
 * No malware processes found to kill.
Checking Registry for malware related settings:
 * No issues found in the Registry.
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
Performing miscellaneous checks:
 * Windows Defender Disabled
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
Searching for Missing Digital Signatures:
 * No issues found.
Checking HOSTS File:
 * No issues found.
Program finished at: 01/15/2018 03:53:23 PM
Execution time: 0 hours(s), 0 minute(s), and 41 seconds(s)

 

Let me know if you need anything else.  Thank you.

 



#4 Broni

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Posted 18 January 2018 - 03:40 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#5 Stephen70

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Posted 30 January 2018 - 11:53 AM

Here are the resulting logs

 

 

 

# AdwCleaner 7.0.7.0 - Logfile created on Tue Jan 23 18:40:33 2018
# Updated on 2018/18/01 by Malwarebytes
# Running on Windows 10 Home (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support
***** [ Services ] *****
No malicious services deleted.
***** [ Folders ] *****
Deleted: C:\Program Files (x86)\Common Files\AVG Secure Search
Deleted: C:\Users\Jackie\AppData\LocalLow\AVG Secure Search
Deleted: C:\Program Files (x86)\AVG Security Toolbar
Deleted: C:\ProgramData\Avg_Update_0116av
Deleted: C:\ProgramData\Avg_Update_0814tb

***** [ Files ] *****
No malicious files deleted.
***** [ DLL ] *****
No malicious DLLs cleaned.
***** [ WMI ] *****
No malicious WMI cleaned.
***** [ Shortcuts ] *****
No malicious shortcuts cleaned.
***** [ Tasks ] *****
Deleted: AVG-Secure-Search-Update_JUNE2013_TB_rmv
Deleted: 0116avUpdateInfo
Deleted: AVG-Secure-Search-Update_JUNE2013_TB_rmv

***** [ Registry ] *****
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\DOMStorage\ask.com
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\DOMStorage\cloudfront.net
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\DOMStorage\d285jf08b4wonc.cloudfront.net
Deleted: [Key] - HKU\.DEFAULT\Software\AVG Secure Search
Deleted: [Key] - HKU\S-1-5-18\Software\AVG Secure Search
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\FileParade bundle uninstaller
Deleted: [Key] - HKU\S-1-5-21-3705828993-2559052905-3755546575-1000\Software\IGearSettings
Deleted: [Key] - HKCU\Software\IGearSettings
Deleted: [Key] - HKLM\SOFTWARE\Classes\TypeLib\{07CAC314-E962-4F78-89AB-DD002F2490EE}
Deleted: [Key] - HKLM\SOFTWARE\Classes\TypeLib\{13ABD093-D46F-40DF-A608-47E162EC799D}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{408CFAD9-8F13-4747-8EC7-770A339C7237}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{94496571-6AC5-4836-82D5-D46260C44B17}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{BC9FD17D-30F6-4464-9E53-596A90AFF023}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{CC5AD34C-6F10-4CB3-B74A-C2DD4D5060A3}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Deleted: [Value] - HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser|{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Deleted: [Key] - HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\en.softonic.com
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\facetime.en.softonic.com
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\softonic.com
Deleted: [Key] - HKU\S-1-5-21-3705828993-2559052905-3755546575-1000\Software\Conduit
Deleted: [Key] - HKCU\Software\Conduit
Deleted: [Key] - HKU\.DEFAULT\Software\Auslogics
Deleted: [Key] - HKU\S-1-5-21-3705828993-2559052905-3755546575-1000\Software\Auslogics
Deleted: [Key] - HKU\S-1-5-18\Software\Auslogics
Deleted: [Key] - HKCU\Software\Auslogics

***** [ Firefox (and derivatives) ] *****
No malicious Firefox entries deleted.
***** [ Chromium (and derivatives) ] *****
No malicious Chromium entries deleted.
*************************
::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0
 
*************************
C:/AdwCleaner/AdwCleaner[S0].txt - [4428 B] - [2018/1/23 17:4:41]
C:/AdwCleaner/AdwCleaner[S1].txt - [4495 B] - [2018/1/23 17:32:6]
C:/AdwCleaner/AdwCleaner[S2].txt - [4562 B] - [2018/1/23 18:34:54]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########

 

 

# AdwCleaner 7.0.7.0 - Logfile created on Mon Jan 29 01:56:41 2018
# Updated on 2018/18/01 by Malwarebytes
# Running on Windows 10 Home (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support
***** [ Services ] *****
No malicious services deleted.
***** [ Folders ] *****
No malicious folders deleted.
***** [ Files ] *****
No malicious files deleted.
***** [ DLL ] *****
No malicious DLLs cleaned.
***** [ WMI ] *****
No malicious WMI cleaned.
***** [ Shortcuts ] *****
No malicious shortcuts cleaned.
***** [ Tasks ] *****
No malicious tasks deleted.
***** [ Registry ] *****
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}

***** [ Firefox (and derivatives) ] *****
No malicious Firefox entries deleted.
***** [ Chromium (and derivatives) ] *****
No malicious Chromium entries deleted.
*************************
::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0
 
*************************
C:/AdwCleaner/AdwCleaner[C0].txt - [4169 B] - [2018/1/23 18:40:33]
C:/AdwCleaner/AdwCleaner[S0].txt - [4428 B] - [2018/1/23 17:4:41]
C:/AdwCleaner/AdwCleaner[S1].txt - [4495 B] - [2018/1/23 17:32:6]
C:/AdwCleaner/AdwCleaner[S2].txt - [4562 B] - [2018/1/23 18:34:54]
C:/AdwCleaner/AdwCleaner[S3].txt - [1424 B] - [2018/1/29 1:53:14]

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt ##########

 

No log from the last scan.



#6 Broni

Broni

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Posted 30 January 2018 - 08:28 PM

Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.
 
=====================================
 
Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:
  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

7. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

11. Please, let me know, how your computer is doing.

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My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#7 Stephen70

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Posted 02 February 2018 - 01:12 PM

Thank you for all your help!  Very much appreciated!



#8 Broni

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Posted 02 February 2018 - 09:17 PM

You're very welcome p22002759.gif


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