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PC hangs after high gpu load


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#1 SirGuppy

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Posted 10 January 2018 - 11:42 PM

Hey guys, 

 

My PC hangs after I load my gpu for a while. For example, if I'm gaming or running a blend torture test with prime 95 my entire pc freezes and there's no input (mouse/keyboard doesn't work) or output (sound). The only fix is a hard reset. I've attached two administrative event logs and a pic of my device manager. All my drivers are up to date

Here are my specs

https://ca.pcpartpicker.com/list/QXstm8

 

Hope you guys can help, without being able to game buying this pc was counter productive :P

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#2 usasma

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Posted 11 January 2018 - 01:15 PM

Please make it hang one more time.  Then recover from the hang and immediately generate these 2 sets of reports:

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with one of these free utilies: 
SpeedFan:  http://www.almico.com/sfdownload.php
HWMonitor:  https://www.cpuid.com/softwares/hwmonitor.html
HWInfo:  https://www.hwinfo.com/download.php

 

I got a hunch it's hardware - so please run these free hardware diagnostics while waiting for a reply from uis:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results.
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 SirGuppy

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Posted 12 January 2018 - 02:21 PM

Here you go, and I am off to run those other tests. Thank you!!

 

Here is the link to the admin.evtx http://www.filehosting.org/file/details/718791/Admin.evtx

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#4 usasma

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Posted 13 January 2018 - 09:19 AM

Link to the Admin file gives an error.

Please just upload the .zip file here.

 

Your UEFI/BIOS (version 2501) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 9 Windows Update hotfixes installed.  Most build 15063 (1703/Creators Update) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

You have 3 hard drives.  What is the make/model/wattage and age of your Power Supply?
The purpose of this question is to get you to evaluate your PSU.
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system (Maybe remove some stuff to see if that helps?)
- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load.  PSU testing instructions (by dc3) here:  https://www.bleepingcomputer.com/forums/t/654994/pc-is-crashingfreezing-up-multiple-times-daily/page-2#entry4341756
- there's a free PSU test in the OCCT program at http://www.ocbase.com/

Looks like a video problem to me.  And, it appears that eh nVidia drivers may not be working properly.

Start with a clean install of the nVidia drivers:

Please uninstall your video drivers and all the nVidia/AMD/Intel VIDEO (not chipset) software from your system (Settings...Apps - or appwiz.cpl)
- If uninstalling the AMD video drivers, you may also want to run the AMD Clean Uninstall utility (free from here:  http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx )
Then use this free tool to remove any traces of the drivers:  http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Then reboot and check Windows Update (allow it to install video drivers):  https://support.microsoft.com/en-us/help/15054/windows-7-automatically-get-recommended-drivers-updates-hardware

Test to see if this helps and post back with the results.

Then, if that works and you need the nVidia drivers - feel free to download and install the latest, W10 compatible video drivers from http://www.nvidia.com/Download/index.aspx
Then, if that works and you need the AMD drivers - feel free to download and install the latest, W10 compatible video drivers from http://support.amd.com/en-us/download
Then, if that works and you need the Intel drivers - feel free to download and install the latest, W10 compatible video drivers from http://downloadcenter.intel.com (you can also usually download these drivers from the manufacturer's website)

If that doesn't fix things, then start this process (looking at the video card as the likely source):My suggested way to diagnose a hardware problem (3 steps):

 

Step #1)  Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
    Please run ALL of the tests and let us know the results.
    FYI - These are the tests and what we usually see for the reports:

 

        1 - Antivirus/antimalware scans:  In short, if there are Trojans or other serious malware - start over in the Am I Infected forums
        2 - Memory diagnostics:  Run MemTest86+ for at least 3 passes.  If booting from UEFI, run MemTest86 instead.  Let us know if there were any errors reported
        3 - Hard Drive diagnostics:  Don't sweat the details here.  In short, run the Seagate Seatools Long/Extended test from a bootable disk.  If unable to run it from a bootable disk (UEFI and some others), then run the Seagate Seatools for Windows from within Windows.  There are no diagnostics for SSD's, just run the Crystal Mark tests and let us know if there were any failures
        4 - Furmark:  run the test until the temperature stabilizes.  Don't let it get much over 90ºC.  Let us know the temp it stabilizes at and if there were any problems running the test (other than slowness).
        5 - Prime95:  run the Blend test for 24 hours (this may not be possible, but run it as long as you can.  Look for errors in the output, or for problems running the test (freezes/crashes)
        6 - Video 2 (other video tests):  there's several tests here.  Run all of them.  I'm especially interested in the Video Memory Test.  Let us know the results of the test(s)
          - A - simtek.org memtest
          - B - Video memory stress test
          - C - Artifact Locator
          - D - OCCT - 4 built in tests for CPU, GPU, PSU
          - E - Video Memory Stress Test
        7 - CPU tests:  run at least one test on your CPU and let us know the result.


Step #2)  If all the tests pass, then try to perform a clean install of Windows:

 

A clean install is:
        - Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
        - The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
        - Windows is fully updated after it's installed.  That's ALL updates - none excepted.
        - NO 3rd party software is installed.
        - There are no errors in Device Manager (if you find any, post back for suggestions).
         - The BIOS/UEFI is updated to the latest available version (this presumes that the system is compatible w/Windows 10 also).

        This will wipe everything off of the computer, so it's advisable to backup your stuff first.
        Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

        If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.  You can also do this if you don't want to try another hard drive - yet you want to be able to return to the current system state.
        One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them [ :(]
        Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
        But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
        The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
        You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

        The point of doing this (the clean install) is to:
        - rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
        - rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
        - so, if the problem continues, it must be a hardware problem.

        OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.


Step #3)  Then, if the clean install confirms the hardware problem, try this procedure to isolate the problem device(s):  http://www.carrona.org/strpdown.html

 

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

cmudax3.sys                 Tue Sep  4 02:01:28 2012 (50459938)
C-Media Audio Driver (WDM) by C-Media http://www.cmedia.com.tw/EN/DownloadCenter_Detail.aspx?pserno=0&dtype=ALL
http://www.carrona.org/drivers/driver.php?id=cmudax3.sys
 


Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Wed Jan 10 14:48:18.956 2018 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011018-4703-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 1:54:52.643
Probably caused by :BasicDisplay.sys
BugCheck 1000009F, {4, 12c, ffffa60226f627c0, fffff802f965cc60}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffa60226f627c0, The thread currently holding on to the Pnp lock.
Arg4: fffff802f965cc60, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_4_IMAGE_BasicDisplay.sys
  BIOS Version                  2501
  BIOS Release Date             04/07/2014
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A99FX PRO R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Jan 10 14:48:18.956 2018 (UTC - 5:00)**************************
xboxgip.sys                 Wed Aug 13 09:22:13 1997 (33F1B505)
cmudax3.sys                 Tue Sep  4 02:01:28 2012 (50459938)
rt640x64.sys                Wed Oct  5 09:32:55 2016 (57F50107)
nvvad64v.sys                Tue Sep 19 04:38:04 2017 (59C0D76C)
nvlddmkm.sys                Fri Oct 27 11:49:39 2017 (59F35593)
aswbuniva.sys               Mon Dec  4 08:30:42 2017 (5A254E02)
aswbidsdrivera.sys          Mon Dec  4 08:30:42 2017 (5A254E02)
aswbidsha.sys               Mon Dec  4 08:30:43 2017 (5A254E03)
aswbloga.sys                Mon Dec  4 08:30:44 2017 (5A254E04)
aswArPot.sys                Tue Dec 12 13:36:29 2017 (5A3021AD)
aswRdr2.sys                 Tue Dec 12 13:36:50 2017 (5A3021C2)
aswSnx.sys                  Tue Dec 12 13:36:54 2017 (5A3021C6)
aswVmm.sys                  Tue Dec 12 13:47:30 2017 (5A302442)
aswHdsKe.sys                Tue Dec 12 13:54:28 2017 (5A3025E4)
aswStm.sys                  Tue Dec 12 13:56:16 2017 (5A302650)
aswMonFlt.sys               Tue Jan  9 15:24:00 2018 (5A5524E0)
aswSP.sys                   Tue Jan  9 15:24:20 2018 (5A5524F4)
dc1-controller.sys          ***** Invalid 1993 Invalid 1993 Invalid
DevAuthE.sys                ***** Invalid 1993 Invalid 1993 Invalid


http://www.carrona.org/drivers/driver.php?id=xboxgip.sys
http://www.carrona.org/drivers/driver.php?id=cmudax3.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
aswbuniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswbidsdrivera.sys
aswbidsha.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbloga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswArPot.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
aswHdsKe.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=dc1-controller.sys
http://www.carrona.org/drivers/driver.php?id=DevAuthE.sys
 

Edited by usasma, 13 January 2018 - 09:21 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 SirGuppy

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Posted 15 January 2018 - 06:28 PM

Hey, okay update time.

 

I clean installed windows last week, so it's not that cause it was still happening. 

 

No viruses/malware.

 

I updated windows completely using windows update and got the most recent version of the nVidia driver

 

I updated my bios/uefi(?) through asus E-Z flash and I ran the OCCT program. 

 

My PSU is a corsair CX750M, only a year or so old. The power supply tab encountered no problems but the main (default) tab did. Results are in zipped file 18-19. Also attached the zipped admin file for before. 

 

Mem test was clean after 4 passes (took somewhere between 20 and 23 hours). Screenshot attached

 

Both HDDs passed the seagate test, furmark ran for 22 minutes and the temp sort of stabilized at around 68-69C but then hanged.

 

Ran prime 95 for three minutes before it hanged, then ran it again and it went for 20 minutes before it hanged. Have attached a screenshot of the first hang with resource monitor open

Attached Files


Edited by SirGuppy, 16 January 2018 - 01:53 PM.


#6 usasma

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Posted 16 January 2018 - 04:59 PM

Did you run the CPU test(s)?  If so, what were the results?

I'm thinking that this is a video problem - but it could also be CPU, RAM, or motherboard.

Do you have another video card that you can test with?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 SirGuppy

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Posted 21 January 2018 - 06:04 PM

Ran the OCCT GPU test and the CPU:OCCT test and have attached the zipped files.

 

The video memory stress test gave me these results

Changing video mode to 640x480x16...ERROR (Code: -2)
[1/21/2018 18:01:25] Test started for "Primary Display Driver (NVIDIA GeForce GTX 960)"...
Trying 16bpp RGB:565 mode...OK
TEST FAIL (Code: 8876017C)
Trying 16bpp RGB:555 mode...OK
TEST FAIL (Code: 8876017C)
Trying 16bpp BGR:565 mode...NOT SUPPORTED (Code: 80004001)
Trying 32bpp RGB:888 mode...OK
TEST FAIL (Code: 8876017C)
Trying 32bpp BGR:888 mode...NOT SUPPORTED (Code: 80004001)
NO PASS COMPLETED
 
Ran the CPU:Linpack test four times but PC hangs after increasing amounts of time so will keep trying and hoping to get through to useful resulst

Attached Files


Edited by SirGuppy, 21 January 2018 - 08:17 PM.


#8 usasma

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Posted 22 January 2018 - 04:07 PM

Looks like a video card problem for sure.

The next step is to try another video card

If you don't have one to try, you may wish to purchase one from a shop that will let you return it for your money back (if it's not needed)>

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 SirGuppy

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Posted 22 January 2018 - 05:20 PM

Okay, I'll see what I can do.  

Is this a hardware specific problem, like only a problem for me? Or should I buy a different graphics card?

And with 200$ which one should I get? Or could I maybe get it repaired for less than that?

 

Thank you for all your help, much appreciated


Edited by SirGuppy, 22 January 2018 - 05:23 PM.


#10 usasma

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Posted 24 January 2018 - 01:19 PM

I'd post over in the Internal Hardware or the Gaming forums for hardware suggestions.  I'm not a hardware expert.

I don't know if there's a problem with this card or it just happened to the one that you have - again, post over in Internal Hardware/Gaming for input from the experts there.

 

http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 

https://www.bleepingcomputer.com/forums/f/20/computer-gaming/


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 SirGuppy

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Posted 28 January 2018 - 11:25 PM

Okay so I tried a new video card and it hanged again. Tried to run the OCCT cpu test and it hanged again after 3 and a half minutes.



#12 usasma

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Posted 29 January 2018 - 03:42 PM

Post over in Internal Hardware/Gaming for input from the experts there.

 

http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 

https://www.bleepingcomputer.com/forums/f/20/computer-gaming/

 

If the new card failed also - then there's likely another problem (such as a bad motherboard for example)


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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