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Nokia Lumia not synching


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#1 andrew193

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Posted 09 January 2018 - 10:26 AM

My wife has a Nokia Lumia running Microsoft Windows and for some reason it has stopped syncing her emails from our laptop. I've checked the wifi etc and accounts and nothing seems to have changed either end but still she's having problems.



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#2 andrew193

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Posted 11 January 2018 - 03:22 AM

Have now updated the phone to Win 10 but that's had no effect. Outlook isn't syncing to the gmail account so think the app may be broken.



#3 C0bra

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Posted 31 January 2018 - 07:34 AM

Have you tried uninstalling/reinstalling or logging out/in again?


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#4 andrew193

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Posted 31 January 2018 - 09:23 AM

Have you tried uninstalling/reinstalling or logging out/in again?

Can't log in/log out, uninstall or re set the app.



#5 C0bra

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Posted 31 January 2018 - 09:28 AM

It's been a long time since I've had my hands on a Windows phone but if Outlook was set up with the Microsoft account used at the initial set-up you may need to wipe the phone and start fresh - signing into everything once again.


Edited by C0bra, 31 January 2018 - 09:28 AM.

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#6 andrew193

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Posted 31 January 2018 - 09:42 AM

It's been a long time since I've had my hands on a Windows phone but if Outlook was set up with the Microsoft account used at the initial set-up you may need to wipe the phone and start fresh - signing into everything once again.

Yes i had thought of that but then the wife would loose everything and some how i don't think she'd be too pleased. :(  :( 



#7 C0bra

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Posted 31 January 2018 - 09:46 AM

 

It's been a long time since I've had my hands on a Windows phone but if Outlook was set up with the Microsoft account used at the initial set-up you may need to wipe the phone and start fresh - signing into everything once again.

Yes i had thought of that but then the wife would loose everything and some how i don't think she'd be too pleased. :(  :(

 

 

You could always back up her important files, pictures and videos?


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