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I need help with a possible infection please


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#1 Da_Momma

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Posted 09 January 2018 - 01:33 AM

Hi,

 

New hard drive installed.

I see a file running multiple of it and the folder it is in is showing locked, and empty however when you open it with file assassin it shows files and such.

 

There are actually two folders like this and I can not remove them, make them quit , get permission to them nada.

 

I have spent two weeks on trying to get rid of this or solve this and am at a loss.

 

Windows 7 Ultimate

 

The exe that runs multiple times are

 

sbkpazx.exe*32 ( sometimes up to 20 is showing as running in task manager )

 

and

 

snrucmo.exe*32

 

they are in the locked folders and I have tried the following:

 

esetp - came up clean

rkill - have a file

avast premium - comes up clean

malwarebytes - comes up clean

Sbybot Search and Destroy - comes up clean

fileasassin - can not remove the folders files or change permissions

 

it seems to be worse when I am online with the desktop so right now I am posting from my laptop.

 

Thank you to anyone who is willing to help.

GBU:o)
Da_momma



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#2 buddy215

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Posted 09 January 2018 - 10:35 AM

Welcome to BC...

 

You should start a new topic in the malware removal forum by following the directions below.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


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#3 Da_Momma

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Posted 10 January 2018 - 04:00 AM

I am sorry I did not post properly first

https://www.bleepingcomputer.com/forums/t/667688/i-need-help-with-a-possible-infection-please/






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