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Please Help! I Have Been Hacked?


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#1 jcsurfkings

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Posted 09 January 2018 - 12:57 AM

Hi!
 
So last night I was on eBay and all of a sudden my computer came up with a pop up and a recoreded message saying do not do anything and that I had a Trojan Horse, my computer was frozen! There was a 888 number on Windows Defender telling me to call it! I did (was tired and knew better) they had me go to Run and type in some www adress (can not remember it) before I know it they had control of my computer! He said I was looking at porn sites as he opended explorer and typed in a porn site in the address bar! After he did that I totally figured it out and disconnected from the internet! I know I should not have called, I was tired and not thinking!
 
My question now is what should I do? I do not know what they got or if anything?
 
I have Windows 10 and I am using the latest version of Firefox
 
Any help is much appreciated! I feel dumb and clueless besides running some antivirus software!
 
Thank You
 
Jeff

Edited by Platypus, 09 January 2018 - 04:33 AM.
Deleted duplicate.


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#2 boopme

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Posted 09 January 2018 - 10:53 AM

We need to get a deeper look and be sure nothing was left behind. Please do steps 6 and 7.
 
Please follow this Preparation Guide and post in a new topic.
Let me know if all went well..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 jcsurfkings

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Posted 11 January 2018 - 12:40 AM

Hi!

 

It says I can not use that version of FRST from the download link? It says to use FRST64 I did a search and found it but it said the same thing?

 

Thank You

 

Jeff



#4 boopme

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Posted 11 January 2018 - 11:51 AM

Hello again, do you have the exact error you are receiving or if Possisble a screenshot of it???

How to take and share a screen shot in Windows
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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