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Computer Crashes, Freezes, BSOD while playing certain games


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#1 Mastershakzula

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Posted 08 January 2018 - 08:26 PM

Speccy Snapshot Link: http://speccy.piriform.com/results/CyQNs1YaOUG3PpfXfAiePEP

 

Not sure if I am required to provide any additional information at this point but I'll try my best to explain the situation.
Over the last couple years I have been experiencing various different types of PC crashes and freezes while playing certain games. Restoring, factory resetting, and upgrading hardware have not made a noticeable difference. The errors have included hard crashes where the computer immediately restarts itself, BSOD with various different error codes, complete freezes where the screen locks and does nothing without a manual pc reset, and other times the game itself will crash and ill just have to restart the game. This definitely seems to happen more with more graphically or memory demanding games such as PUBG, Wolfenstein (both New Order and New Colossus), The Witcher 3, etc. But it has happened before on less intensive game such as World of Warcraft, just certainly less often. But this has been a very irritating issue to deal with and I would greatly appreciate any help I can get to resolve it. I am personally out of idea on what to do other than completely building a new PC.

Thank you all. I will provide any and all information requested to assist in diagnosing.

Attached Files


Edited by Mastershakzula, 08 January 2018 - 08:27 PM.


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#2 usasma

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Posted 10 January 2018 - 02:42 PM

Which hardware remains from the original build?

Which hardware remains from the first time it started crashing?

 

Your UEFI/BIOS (version 1605) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 3 hard drives.  What is the make/model/wattage and age of your Power Supply?
The purpose of this question is to get you to evaluate your PSU.
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system (Maybe remove some stuff to see if that helps?)
- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load.  PSU testing instructions (by dc3) here:  https://www.bleepingcomputer.com/forums/t/654994/pc-is-crashingfreezing-up-multiple-times-daily/page-2#entry4341756
- there's a free PSU test in the OCCT program at http://www.ocbase.com/

24 BSOD events listed in the WER section of the MSINFO32 report - yet only 1 memory dump was in the uploaded reports.

If using a disk cleaner (such as CCleaner), please stop using it until AFTER we're finished troubleshooting.

The lone memory dump is suggestive of a video problem.
Please perform these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please start with the video tests, but finish ALL of them and let us know the results.

 

Also, please perform a clean install of your video drivers (in this case, I'm concerned about the nVidia drivers):

Please uninstall your video drivers and all the nVidia/AMD/Intel VIDEO (not chipset) software from your system (Settings...Apps - or appwiz.cpl)
- If uninstalling the AMD video drivers, you may also want to run the AMD Clean Uninstall utility (free from here:  http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx )
Then use this free tool to remove any traces of the drivers:  http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Then reboot and check Windows Update (allow it to install video drivers):  https://support.microsoft.com/en-us/help/15054/windows-7-automatically-get-recommended-drivers-updates-hardware

Test to see if this helps and post back with the results.

Then, if that works and you need the nVidia drivers - feel free to download and install the latest, W10 compatible video drivers from http://www.nvidia.com/Download/index.aspx
Then, if that works and you need the AMD drivers - feel free to download and install the latest, W10 compatible video drivers from http://support.amd.com/en-us/download
Then, if that works and you need the Intel drivers - feel free to download and install the latest, W10 compatible video drivers from http://downloadcenter.intel.com (you can also usually download these drivers from the manufacturer's website)

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

t_mouse.sys                    Mon Dec  3 01:19:30 2012 (50BC4472)
iBall Advanced Mouse driver http://www.iball.co.in/Download.aspx
http://www.carrona.org/drivers/driver.php?id=t_mouse.sys
 
 
Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Mon Jan  8 17:33:15.110 2018 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\010818-5921-01.dmp]
Windows 10 Kernel Version 16299 MP (8 procs) Free x64
Built by: 16299.15.amd64fre.rs3_release.170928-1534
System Uptime:1 days 16:46:11.788
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 1E, {ffffffffc0000005, fffff801816a2424, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801816a2424, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  1605
  BIOS Release Date             10/25/2012
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A97
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Jan  8 17:33:15.110 2018 (UTC - 5:00)**************************
MpKsl2f8422da.sys              Mon Feb 27 20:54:41 1989 (2409FBE1)
t_mouse.sys                    Mon Dec  3 01:19:30 2012 (50BC4472)
rt640x64.sys                   Wed Oct  5 09:32:55 2016 (57F50107)
SteamStreamingSpeakers.sys     Thu Jul 20 20:56:15 2017 (5971512F)
SteamStreamingMicrophone.sys   Fri Jul 28 11:33:15 2017 (597B593B)
nvhda64v.sys                   Thu Sep 14 05:55:42 2017 (59BA521E)
nvvad64v.sys                   Tue Sep 19 04:38:04 2017 (59C0D76C)
nvlddmkm.sys                   Fri Dec 15 17:17:15 2017 (5A3449EB)
xusb22.sys                     ***** Invalid 2021 Invalid 2021 Invalid


MpKsl2f8422da.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=t_mouse.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
SteamStreamingSpeakers.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SteamStreamingMicrophone.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Mastershakzula

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Posted 13 January 2018 - 06:13 PM

Thank you for the reply, I'm am working on all of your suggestions right now. I will keep you updated



#4 Mastershakzula

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Posted 22 January 2018 - 10:51 PM

Well, it appears as though updating the Bios was the answer. I updated it to what appeared to be the newest version even though it was still from 2012 and I havn't had a crash since then (Approx 5 days now). I guess time will tell if that was ultimately the issue or not.

Thank you for all the help.
 



#5 usasma

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Posted 24 January 2018 - 01:21 PM

Keep an eye out for compatibility issues in the future.  Here's my canned speech about my experience (that I posted in this forum just now):

 

Unfortunately, compatibility issues start like this - but after you spend weeks and weeks troubleshooting them, they're still not fixed.

A short story......

Back when Vista first came out I purchased a new, top of the line Lenovo t60p laptop.  It had everything on it and I was the envy of all the other geeks.
It upgraded to Windows 7 seamlessly and worked OK for several years.
Then Windows 8 came out and I upgraded to that without any problems.

But after a while strange, unfixable errors started to crop up.  Nothing real serious, but enough so that I had to take pains to save my work every couple of minutes so that I didn't lose it.

Being a troubleshooter at heart, I started looking for causes - and found none.
Even tried reinstalling Windows 8 - without any luck.

I enlisted the help of all my friends on the forums - without any luck.
Then I took it to the Microsoft MVP Summit at Microsoft - where I had other MVP's look at it, and even had some Microsoft Windows people look at it.

And in the end we all came to the same conclusion - it just wasn't compatible w/Windows 8.

Shortly after that one of our friends needed a new computer for their daughter - so I installed Windows 7 on it and let them have it (explained the issues that it had w/W8 and that we hoped there wouldn't be problems w/W7).

That was about 5 years ago and that system is still running without problems.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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