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Big Virus


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3 replies to this topic

#1 moomoo

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Posted 28 September 2006 - 05:48 AM

Well my friend just got hit with the W32.Serflog.A virus because its starting to go around again. I was helping him last night....his AV wont work, Removal Tools wont work and i doubt HJT will too. I want to know if some one can get me information on this virus...preferrably NOT from Symantec because it didnt have enough.
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#2 quietman7

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Posted 28 September 2006 - 07:04 AM

W32.Serflog.A (aka: Sumom.A) by F-Secure or W32/Crog.worm by McAfee.

What OS (Win XP/2000, etc) is your friend using? What anti-virus program is installed and did you try a scan in SAFE MODE? Did you try the Symantec Removal Tool?

If running Win XP/2000 he could also, download and scan with Ewido Anti-Spyware v4.0 in "SAFE MODE".
Be sure to print out the Ewido Install and Scan Instructions.

Then perform a scan with F-Secure Online Scanner
Follow the directions in the F-Secure page for proper Installation.
1. Click on the link "F-Secure Online Scanner Next Generation Beta".
2. You may receive an alert on the address bar at this point to install the ActiveX control.
3. Click on that alert and then click "Insall ActiveX component".
4. Read the license agreement and click "Accept".
5. Click "Custom Scan" and be sure the following are checked:
  • Scan whole System
  • Scan all files
  • Scan whole system for rootkits
  • Scan whole system for spyware
  • Scan inside archives
  • Use advanced heuristics
6. When the scan completes, click the "I want to decide item by item" button.
7. For each item found, Select "Disinfect" and click "Next".
8. When done, click the "Show Report" button and save it to your desktop.

Edited by quietman7, 28 September 2006 - 07:05 AM.

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#3 moomoo

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Posted 28 September 2006 - 03:18 PM

He's tryed h is Mcaffee but the virus closes AV processes and AV title strings...I gave him the Symantec tool and that doesent work either...im gonna get him to try it and safe mode...but if he got this full impact i dont think theres anyhope fixing it..Do you think a simple batch file with delete codes of the files and registry would do it? And the online scan wont work because the virus gets the host to block security related sites and thats 1 of em listed...like i said ....this thing is intense...the payload isnt its just...hard to get rid of

#4 quietman7

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Posted 28 September 2006 - 04:13 PM

Have your friend read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may even have performed some of these steps already. About half way down are instructions for downloading HijackThis and creating a log.

When you have done that, post a log in the HijackThis Logs and Analysis Forum, not here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. Please be patient. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have no replies as this makes it easier for them to identify those who have not been helped. If you post another response, a team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and complicate the malware removal process.
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