Posted 29 September 2006 - 08:35 AM
Firstly, I would like to thank everyone who has replied. Secondly, there is still a problem, but it is slightly different.
This morning I tried again to install ZoneAlarm and the same ‘block’ was there. It is definitely a .tmp file and not a .txt file that has gone AWOL.
Because there are many gigabytes of irreplaceable data in this machine I grasp at security straws. GreenBorder was installed a month ago. It is a sandboxie type programme and I have it on a year’s free trial. At first, there were a few hiccups but then GreenBorder settled down. However, this morning I wondered if it could be the cause of my woes, so I disabled it and tried again to install ZoneAlarm.
I thought ZoneAlarm was going to go in, but then I got this message -
>>‘You do not have access to make the required system configuration modifications. Please run this installation from an administrator account [srescan]. The handle is invalid”.<<
That didn’t make much sense to me, but the positive response from ZoneAlarm to the disablement of GreenBorder was encouraging. Thinking that perhaps GreenBorder does not like ZoneAlarm, I completely removed it and tried again to install Zone Alarm.
The installation seemed to be going well, until I got this message -
>>”Cannot determine your currently installed version. Your programme may be installed incorrectly”<<
I changed tack and decided to completely remove ZoneAlarm before installing it again. I used Add/Remove and then I opened Programme Files and deleted the redundant ZoneAlarm folder.
I tried once more to reinstall ZoneAlarm and got another message -
>>“Initializing Verifying installed components. Please note – may take several minutes to complete”<<
After a long wait, another message -
>>Setup was unable to log into the TruVector Service. Install cannot continue without logging into the TruVector service. Use the service manager to shut down the TruVector service and then restart the installation programme.”<<
So I’m at a loss again because I’m not sure what the last message means – though I do know that TruVector is needed by ZoneAlarm.
Question: What and where is the service manager and how can I get it to shut down the TruVector service?
Question: Did I remove the TruVector service when I deleted the apparently redundant ZoneAlarm folder that was in Programme Files, ie, after I had removed ZoneAlarm with the Add/Remove facility?
I have now decided that because I do not venture into the nether regions of the internet, GreenBorder should not be put back. But it seemed a good idea at the time.
Please can someone tell me what to do next?
Best wishes. whatapalaver