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Updated Windows 10 - Chrome stopped working & Firefox Reimage Plus popups


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#1 mcfilmmakers

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Posted 07 January 2018 - 06:36 PM

Hi,

 

I updated Windows 10 a couple of days ago and have since experienced these two issues:

 

1) Chrome completely stopped working. When I open it, it MIGHT work for 30 seconds - 1 minute before freezing entirely regardless of what site I visit, go straight into settings, etc. I have done a reinstall, a completely clean install (removing the folders and even the registry entries) with no further success. As a result of this issue, I've tried installing spyware, adware, and malware scanners all of which have found NOTHING - my system would appear to be clean. So I installed Firefox...

 

2) I have therefore switched to Firefox but every once in a while, even with AdBlocker installed, I get a Reimage Plus pop appear. Running all my scans continues to find no issues but clearly there is, because this popup appears regardless of what sites I visit. I never had this popup before and it's always the same one.

 

Attached is my FRST scan reports for you.

 

Thank you.

Attached Files



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#2 nasdaq

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Posted 08 January 2018 - 09:25 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

CHR HKLM\...\Chrome\Extension: [nahhmpbckpgdidfnmfkfgiflpjijilce] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM\...\Chrome\Extension: [pilplloabdedfmialnfchjomjmpjcoej] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - hxxps://clients2.google.com/service/update2/crx
R1 NetUtils2016; C:\WINDOWS\system32\drivers\NetUtils2016.sys [914920 2018-01-05] () <==== ATTENTION

ShellIconOverlayIdentifiers: [ MEGA (Pending)] -> {056D528D-CE28-4194-9BA3-BA2E9197FF8C} => C:\Users\jonat\AppData\Local\MEGAsync\ShellExtX64.dll -> No File
ShellIconOverlayIdentifiers: [ MEGA (Synced)] -> {05B38830-F4E9-4329-978B-1DD28605D202} => C:\Users\jonat\AppData\Local\MEGAsync\ShellExtX64.dll -> No File
ShellIconOverlayIdentifiers: [ MEGA (Syncing)] -> {0596C850-7BDD-4C9D-AFDF-873BE6890637} => C:\Users\jonat\AppData\Local\MEGAsync\ShellExtX64.dll -> No File
ShellIconOverlayIdentifiers-x32: [ MEGA (Pending)] -> {056D528D-CE28-4194-9BA3-BA2E9197FF8C} => C:\Users\jonat\AppData\Local\MEGAsync\ShellExtX64.dll -> No File
ShellIconOverlayIdentifiers-x32: [ MEGA (Synced)] -> {05B38830-F4E9-4329-978B-1DD28605D202} => C:\Users\jonat\AppData\Local\MEGAsync\ShellExtX64.dll -> No File
ShellIconOverlayIdentifiers-x32: [ MEGA (Syncing)] -> {0596C850-7BDD-4C9D-AFDF-873BE6890637} => C:\Users\jonat\AppData\Local\MEGAsync\ShellExtX64.dll -> No File
ContextMenuHandlers1: [Adobe.Acrobat.ContextMenu] -> {A6595CD1-BF77-430A-A452-18696685F7C7} => C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat Elements\ContextMenuShim64.dll -> No File
ContextMenuHandlers1: [MEGA (Context menu)] -> {0229E5E7-09E9-45CF-9228-0228EC7D5F17} => C:\Users\jonat\AppData\Local\MEGAsync\ShellExtX64.dll -> No File
ContextMenuHandlers1: [SimpleShlExt] -> {45203D3B-3D73-4497-8AFE-D29950AC6C55} => D:\Program Files (x86)\EaseUS\Todo Backup\bin\x64\ImageSh.dll -> No File
ContextMenuHandlers1: [WinRAR] -> {B41DB860-64E4-11D2-9906-E49FADC173CA} => D:\Program Files\WinRAR\rarext.dll -> No File
ContextMenuHandlers2: [MEGA (Context menu)] -> {0229E5E7-09E9-45CF-9228-0228EC7D5F17} => C:\Users\jonat\AppData\Local\MEGAsync\ShellExtX64.dll -> No File
ContextMenuHandlers2: [SimpleShlExt] -> {45203D3B-3D73-4497-8AFE-D29950AC6C55} => D:\Program Files (x86)\EaseUS\Todo Backup\bin\x64\ImageSh.dll -> No File
ContextMenuHandlers3: [MEGA (Context menu)] -> {0229E5E7-09E9-45CF-9228-0228EC7D5F17} => C:\Users\jonat\AppData\Local\MEGAsync\ShellExtX64.dll -> No File
ContextMenuHandlers4: [MEGA (Context menu)] -> {0229E5E7-09E9-45CF-9228-0228EC7D5F17} => C:\Users\jonat\AppData\Local\MEGAsync\ShellExtX64.dll -> No File
ContextMenuHandlers4: [SimpleShlExt] -> {45203D3B-3D73-4497-8AFE-D29950AC6C55} => D:\Program Files (x86)\EaseUS\Todo Backup\bin\x64\ImageSh.dll -> No File
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} =>  -> No File
ContextMenuHandlers6: [Adobe.Acrobat.ContextMenu] -> {A6595CD1-BF77-430A-A452-18696685F7C7} => C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat Elements\ContextMenuShim64.dll -> No File
ContextMenuHandlers6: [WinRAR] -> {B41DB860-64E4-11D2-9906-E49FADC173CA} => D:\Program Files\WinRAR\rarext.dll -> No File
ContextMenuHandlers6-x32: [WinRAR32] -> {B41DB860-8EE4-11D2-9906-E49FADC173CA} => D:\Program Files\WinRAR\rarext32.dll -> No File
Task: {36E94A1B-29F8-444D-9C0E-41610C11721B} - \Microsoft\Windows\UNP\RunCampaignManager -> No File <==== ATTENTION
Task: {389A6265-C258-48E5-AB90-D5D41ABB0328} - System32\Tasks\Yahoo! Powered natof => C:\WINDOWS\system32\wscript.exe "C:\ProgramData\{8E8F4BEC-04CD-C12A-820B-5F681849D4A6}\tade.txt" "68747470733a2f2f7275647564756c752e636f6d" "//B" "//E:jscript" "--IsErIk" <==== ATTENTION
Task: C:\WINDOWS\Tasks\Yahoo! Powered natof.job => C:\WINDOWS\system32\wscript.ex C:\ProgramData\{8E8F4BEC-04CD-C12A-820B-5F681849D4A6}\tade.txt <==== ATTENTION
AlternateDataStreams: C:\Users\jonat\Cookies:KOq97WO6ubDUAB99nSrgn [2412]
AlternateDataStreams: C:\Users\jonat\Cookies:udr2zyNgryvSMCdRuUK55Eypt [2352]
AlternateDataStreams: C:\Users\jonat\AppData\Local\vNNSxC0M6uw:r0p8eSXwnzjNzHitTGNDnei [2512]

C:\Windows\System32\Tasks\Yahoo! Powered natof
C:\WINDOWS\Tasks\Yahoo! Powered natof.job
C:\ProgramData\{8E8F4BEC-04CD-C12A-820B-5F681849D4A6}
C:\WINDOWS\system32\drivers\NetUtils2016.sys

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download Malwarebytes Anti-Malware from here
  • Right-click on the MBAM icon and select Run as administrator to run the tool.
  • Click Yes to accept any security warnings that may appear.
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.
  • Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
  • Note: The scan may take some time to finish, so please be patient.
  • If potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selected button.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.
Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

:step2:
Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Chrome issues:

If you have reinstalled Chrome and the problem persists it may be a Syncing issue.

To remove it you will have to reset the Sync in Chrome.

Read this article and proceed.

Chrome Secure Preferences detection always comes back
https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/

You may have to reinstalled Chrome without the Syncing.
<<<>>>

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

You can manually check your present version and update as recommended. (You need to check with Internet Explorer) <- Important.
https://www.java.com/en/download/installed.jsp

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

If still present after these updates remove these old version(s) via the Control Panel > Programs > Programs and Features.
Java 8 Update 131 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180131F0}) (Version: 8.0.1310.11 - Oracle Corporation)
Java 8 Update 131 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180131F0}) (Version: 8.0.1310.11 - Oracle Corporation)
Java 8 Update 151 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180151F0}) (Version: 8.0.1510.12 - Oracle Corporation)
Java 8 Update 151 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180151F0}) (Version: 8.0.1510.12 - Oracle Corporation)

Please post the logs let me know what problem persists with this computer.

#3 mcfilmmakers

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Posted 08 January 2018 - 08:33 PM

I have followed the instructions to a T. Here are my log files.

During the scans, I saw the name Data Travel appear a few times. As I recall, this software was suggested to helps resolve driver issues following the windows update. That's when the chrome issues started.

Attached Files



#4 mcfilmmakers

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Posted 09 January 2018 - 09:44 PM

The good news is that the scans appear to have fixed Chrome.



#5 nasdaq

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Posted 10 January 2018 - 08:57 AM

Hi,

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
Simple and easy ways to keep your computer safe and secure on the Internet.
===




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