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Blue Screen Of Death 3 times past two days


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6 replies to this topic

#1 AndyP5000

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Posted 07 January 2018 - 05:22 PM

My PC has Blue Screened 3 times in past two days.

 

Checked my logs and its not BS'd for a good few months. And Ive not had this frequency before.

 

  



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#2 hamluis

hamluis

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Posted 07 January 2018 - 05:30 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 AndyP5000

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Posted 07 January 2018 - 05:35 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Andy (administrator) on 07-01-2018 at 22:32:26
Running from "C:\Users\Andy\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Aspire M3910 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/07/2018 10:19:34 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (01/07/2018 07:00:02 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location K:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).
 
Error: (01/07/2018 03:04:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/07/2018 11:53:20 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/06/2018 07:26:59 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/05/2018 08:52:41 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (12/31/2017 07:00:04 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location K:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).
 
Error: (12/24/2017 07:00:04 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location K:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).
 
Error: (12/22/2017 03:58:26 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/20/2017 05:46:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: Photoshop.exe, version: 12.1.0.0, time stamp: 0x4d90d339
Faulting module name: AdobeSWFL.dll, version: 2.0.0.11360, time stamp: 0x4ccfc3c6
Exception code: 0xc0000005
Fault offset: 0x0000000000a09019
Faulting process id: 0x1a74
Faulting application start time: 0xPhotoshop.exe0
Faulting application path: Photoshop.exe1
Faulting module path: Photoshop.exe2
Report Id: Photoshop.exe3
 
 
System errors:
=============
Error: (01/07/2018 03:03:15 PM) (Source: BugCheck) (User: )
Description: 0x00000109 (0xa3a039d89a934760, 0x0000000000000000, 0xc202702d1d82fabd, 0x0000000000000101)C:\Windows\MEMORY.DMP010718-22807-01
 
Error: (01/07/2018 03:03:14 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 15:01:02 on ‎07/‎01/‎2018 was unexpected.
 
Error: (01/07/2018 01:23:26 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Streamer Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (01/07/2018 01:23:24 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Display Driver Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (01/07/2018 11:55:18 AM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error: %%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (01/07/2018 11:55:18 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
 
Error: (01/07/2018 11:52:16 AM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c0000005, 0xfffff8000358b37e, 0xfffff88009f58fd0, 0x0000000000000000)C:\Windows\MEMORY.DMP010718-23041-01
 
Error: (01/07/2018 11:52:16 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:49:38 on ‎07/‎01/‎2018 was unexpected.
 
Error: (01/06/2018 07:25:54 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 07:24:31 on ‎06/‎01/‎2018 was unexpected.
 
Error: (01/05/2018 12:09:08 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 20.
 
Microsoft Office Sessions:
=========================
Error: (01/07/2018 10:19:34 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (01/07/2018 07:00:02 PM) (Source: Windows Backup)(User: )
Description: K:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)
 
Error: (01/07/2018 03:04:44 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/07/2018 11:53:20 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/06/2018 07:26:59 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/05/2018 08:52:41 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (12/31/2017 07:00:04 PM) (Source: Windows Backup)(User: )
Description: K:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)
 
Error: (12/24/2017 07:00:04 PM) (Source: Windows Backup)(User: )
Description: K:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)
 
Error: (12/22/2017 03:58:26 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/20/2017 05:46:40 PM) (Source: Application Error)(User: )
Description: Photoshop.exe12.1.0.04d90d339AdobeSWFL.dll2.0.0.113604ccfc3c6c00000050000000000a09 0191a7401d379ba79f17d7eC:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Photoshop.exeC:\Program Files\Common Files\Adobe\APE\3.101\AdobeSWFL.dllbb914416-e5ad-11e7-a108-1078d2785a35
 
=========================== Installed Programs ============================
Adobe Acrobat DC (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-0C0F074E4100}) (Version: 18.009.20050 - Adobe Systems Incorporated)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.009.20050 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 28.0.0.127 - Adobe Systems Incorporated)
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.4.980 - Adobe Systems Incorporated.)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 3.4.1.181 - Adobe Systems Incorporated)
Adobe Flash Player 28 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 28.0.0.126 - Adobe Systems Incorporated)
Adobe Illustrator CC 2015 (HKLM-x32\...\ILST_19_2_0) (Version: 19.2.0 - Adobe Systems Incorporated)
Adobe Media Encoder CC 2015 (HKLM-x32\...\{0FAC7130-BEC5-47A5-8813-1D339B8326ED}) (Version: 9.0.0 - Adobe Systems Incorporated)
Adobe Photoshop CS5.1 (HKLM-x32\...\{9158FF30-78D7-40EF-B83E-451AC5334640}) (Version: 12.1 - Adobe Systems Incorporated)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
Apple Application Support (32-bit) (HKLM-x32\...\{FE5C2FAA-118D-4509-B51D-3F71CC9E1B3E}) (Version: 4.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{2937FD88-C9D6-4B82-B539-37CD0A572F42}) (Version: 4.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2E4AF2A6-50EA-4260-9BA4-5E582D11879A}) (Version: 9.3.0.15 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
Autodesk Application Manager (HKLM-x32\...\Autodesk Application Manager) (Version: 4.0.69.0 - Autodesk)
Autodesk DirectConnect 2015 64-bit Hotfix1 (HKLM\...\Autodesk DirectConnect 2015 64-bit_9001) (Version: 9.0.56.4 - Autodesk)
Avast Internet Security (HKLM-x32\...\Avast Antivirus) (Version: 17.9.2322 - AVAST Software)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Dropbox (HKCU\...\Dropbox) (Version: 40.4.46 - Dropbox, Inc.)
FileZilla Client 3.24.1 (HKLM-x32\...\FileZilla Client) (Version: 3.24.1 - Tim Kosse)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 63.0.3239.84 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HP Deskjet 3050 J610 series Basic Device Software (HKLM\...\{650AF771-456D-418F-BFC7-F6FFC9D0235C}) (Version: 22.0.334.0 - Hewlett-Packard Co.)
HP Deskjet 3050 J610 series Help (HKLM-x32\...\{F7632A9B-661E-4FD9-B1A4-3B86BC99847F}) (Version: 140.0.63.63 - Hewlett Packard)
HP Deskjet 3050 J610 series Product Improvement Study (HKLM\...\{FEB2C4AA-661E-483F-9626-21A8ACFD10F2}) (Version: 22.0.334.0 - Hewlett-Packard Co.)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
Manga Studio (HKLM-x32\...\{CFA66508-B19D-4032-AB0A-EBBA2BDF1368}) (Version: 5.0.0 - Smith Micro)
Microsoft .NET Framework 4.7 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02053 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 3.0.40818.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
NVIDIA 3D Vision Controller Driver 340.50 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 340.50 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 341.44 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 341.44 - NVIDIA Corporation)
NVIDIA Display Control Panel (HKLM\...\NVIDIA Display Control Panel) (Version: 1.10 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.1.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1.1 - NVIDIA Corporation)
NVIDIA Graphics Driver 341.44 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 341.44 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.13.1220 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.1220 - NVIDIA Corporation)
OBS Studio (HKLM-x32\...\OBS Studio) (Version: 0.16.2 - OBS Project)
OpenOffice 4.1.0 (HKLM-x32\...\{28B88897-774A-4005-BBFF-663B1F8EAA5A}) (Version: 4.10.9764 - Apache Software Foundation)
PDF Settings CS5 (HKLM-x32\...\{A78FE97A-C0C8-49CE-89D0-EDD524A17392}) (Version: 10.0 - Adobe Systems Incorporated) Hidden
photoFXlab (HKLM-x32\...\photoFXlab) (Version: 1.2.8 - Topaz Labs)
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.17.304.2010 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5983 - Realtek Semiconductor Corp.)
RogueKiller version 12.10.10.0 (HKLM\...\8B3D7924-ED89-486B-8322-E8594065D5CB_is1) (Version: 12.10.10.0 - Adlice Software)
SafeZone Stable 4.58.2552.909 (HKLM-x32\...\SafeZone 4.58.2552.909) (Version: 4.58.2552.909 - Avast Software) Hidden
Sculptris Alpha 6 (HKLM-x32\...\Sculptris Alpha 6 Alpha 6) (Version: Alpha 6 - Pixologic)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 3.1.100 - NVIDIA Corporation) Hidden
Skype™ 7.40 (HKLM-x32\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.40.151 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Spotify (HKCU\...\Spotify) (Version: 1.0.63.617.g5aca9a2a - Spotify AB)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
Topaz Impression (HKLM\...\Topaz Impression) (Version: 1.1.0 - Topaz Labs, LLC)
VSDC Free Video Editor version 5.5.0.601 (HKLM-x32\...\VSDC Free Video Editor_is1) (Version: 5.5.0.601 - Flash-Integro LLC)
Wacom Tablet (HKLM\...\Wacom Tablet Driver) (Version: 6.3.8-4 - Wacom Technology Corp.)
WebTablet FB Plugin 32 bit (HKLM-x32\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
WebTablet FB Plugin 64 bit (HKLM\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
Windows Live ID Sign-in Assistant (HKLM\...\{9B48B0AC-C813-4174-9042-476A887592C7}) (Version: 6.500.3165.0 - Microsoft Corporation)
 
========================= Memory info: ===================================
Percentage of memory in use: 70%
Total physical RAM: 3063.07 MB
Available physical RAM: 895.67 MB
Total Virtual: 6124.33 MB
Available Virtual: 3286.55 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:292.87 GB) (Free:143.85 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:303.2 GB) (Free:90.23 GB) NTFS
 
========================= Users: ========================================
User accounts for \\ANDY-PC
 
Administrator            Andy                     Guest                    
 
 
**** End of log ****
 
 

Edited by hamluis, 07 January 2018 - 06:05 PM.


#4 AndyP5000

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Posted 07 January 2018 - 05:39 PM

* I checked if any of my software was out of date - and I updated three of my Adobe Products... 



#5 hamluis

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Posted 07 January 2018 - 06:17 PM

Moved to Am I Infected for malware check.

 

Louis



#6 AndyP5000

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Posted 07 January 2018 - 06:18 PM

Cheers Louis



#7 boopme

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Posted 19 January 2018 - 11:52 AM

Sorry you were lost.. If needed

MiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP conf[iguration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
SXvL3ZF.pngTDSSKiller
  • Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
And finally I'd like us to scan your machine with ESET OnlineScan:
  • It is recommended to turn off your antivirus program. Click on the E5rfZI9.png button to see which antivirus is currently enabled:
c4VVzVO.png
  • Turn off your antivirus program. See here how to do this.
  • Check the option beside: Enable detection of potentially unwanted applications.
  • Now click on Advanced Settings and make sure that the option Clean threats automatically is NOT checked, and select the following:
Enable detection of potentially unsafe applications
Enable detection of suspicious applications
Scan archives
Enable Anti-Stealth Technology
  • Click on the Change button and select only Operating memory, Autostart locations and drive C:\ to be scanned.
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  • Push the dtoGjAL.png button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
8L8IBHJ.png
  • When the scan completes a list of found threats will open automatically (if any malicious files are found).
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  • Push thecRhRYZ8.png button and save the file to your desktop using a unique name, such as ESETScan.txt. Include the contents of this report in your next reply.
  • Push the 9IjfdXq.png button.
  • Check the box beside RHzfZB1.png to uninstall the application when closed.
  • Push Vc3btaC.png and the close the application clicking the X in upper right corner.

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