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C000021a Fatal Not Repairable System Error.

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#1 technikal


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Posted 28 September 2006 - 02:41 AM

Hi there.

I seem to be having some serious problems and I have no clue what to do next.
Maybe anyone here knows a solution.

Yesterday I found out about that latest windows leak, I ran some tests and I was infected with it so I downloaded the patch, installed it and hoped for the best.

Because I was working to clean my computer a bit anyway I decided to run ad-aware to scan for any junk on my comp.
I have been using ad-aware since like for ever and never had any problems with it.

The first time I tried running ad-aware it scanned 7k files and then the problem occured.
My windows shut off, I got a bright blue screen wich stated :


STOP: c000021a (onherstelbare systeemfout}
Het systeemproces windows logon process is onverwachts afgebroken, met de status: 0xc0000005 c0x00000000 0x00000000
Het systeem is afgesloten

Since I dont know if any dutch people come here I'll try to translate it to english but I might be a little off :thumbsup:

STOP: c000021a (not repairable sytem error}
The system process Windows Logon Process suddenly stopped, with the status: 0xc0000005 c0x00000000 0x00000000
The system is shut-down


The only thing possible after this message is hitting your power button and start up your computer again.
I tried running ad-aware again and to my surprise it scanned up to 105k files.
I thought I was lucky and all went well after reboot but no luck.
I got the same error again.

After a third reboot I started windows in save mode as I have seen it recommended on several topics at this site.
Ad-aware had the same response, this time after scanning 60k files.
Rebooted again to save mode and tried spybot S&D and AVG anti-virus.
Both found some infections, removed them, but the problem still occured.

Next thing I did: Ask a friend for help.
He said: well, Since the problem only occurs when you try to scan with ad-aware. Un-install it and dont use it anymore. You have Spybot S&D and AVG too so why bother.
I thought there might be some sense in it.

So I decided to do nothing and see what happens.
The first thing that changed after another reboot was that the computer does not stop loading anymore.
I had every program I normally use shut-off but the comp keeps loading on.

The next thing I tried was getting another anti spy-ware program.
When I tried to download it I found out my download speed was down to 5kb/s

I tried google to find any solutions to the problem but the next change happenned.
My start page changes everytime I start up IE and when I google something and press a link it redirects me to another search engine wich wont show anything I want.
Even worse, no matter what link I click on google or yahoo it gets me to a site wich claims to be a search-engine but actually is an advertisement page for a enormous pool in my backyard....

And then the final change.
Since this morning I get pop-ups like crazy (888 casino ones and some prices I won because im the 50th million viewer or so)
There is one pop-up I really dont get though, Microsoft office 2000, it wants to install about every 15/20 minutes.
I need to cancel it 4 times before it'll leave and it gets back soon enough again.

There are some other minor changes but thats because of the spyware and I dont think it's worth mentioning.


*run spybot S&D and AVG in save mode, they both removed some junk but didn't help anything.
*system restore to 15 september, wich was a pretty good idea in my opinion but it didn't do anything either.
*panda scan, found about 400 problems but need to upgrade to pro to get them of. Since I dont have a credit card its rather hard to order it.

I am really desperate here. Anyone have an idea or a possible solution?
Any help would be much apreciated.


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#2 quietman7


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Posted 28 September 2006 - 07:18 AM

Hello technikal

Please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may even have performed some of these steps already. If one does not work, then skip and go to the next. When done, about half way down are instructions for downloading HijackThis and creating a log.

When you have done that, post a log in the HijackThis Logs and Analysis Forum, not here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. Please be patient. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have no replies as this makes it easier for them to identify those who have not been helped. If you post another response, a team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and complicate the malware removal process.
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