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Norton Systemworks 2005 Unable To Repair Trojan Horse


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6 replies to this topic

#1 tellmemore

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Posted 28 September 2006 - 02:24 AM

Hello People,

Greetings!

I am a not-so-green newbie when it comes to computer security and viruses. Although BC has helped me learn a lot, the amount of info this site has.... I realise I didn't even scratch the surface.

Well, coming straight to the point.

I have win XP on my PC..and it seems to be infected; my antivirus suggested so (Norton System works 2005.) and it is pointing to a particular location c:/windows/system32/VTUTSPM.DLL. It also says that it is unable to repair it and that the virus name is Trojan Horse. See Screenshot below:

Posted Image

Now, it doesnt suggest which particular worm/trojan is infecting the said file.

How do I find out exactly which trojan is infecting my PC?

and

How do I get rid of it?

Well, its my first post so if I happen to unknowingly wander off posting guidelines, please bear with me.

Anticipating a quick and educating response,

Thanks in advance,
Amit.

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#2 quietman7

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Posted 28 September 2006 - 07:24 AM

Welcome tellmemore

Have your tried performing your anti-virus scan in "SAFE MODE"? The Windows operating system protects files when they are being accessed by an application or a program. Hackers know this so they will write malware that can insert itself and hide in these protected areas when the files are being used. Using Safe Mode reduces the number of modules requesting files to only the essentials to make your computer functional. This in turn reduces the number of hiding places for malware, making it easier to find and delete the offending files.

I would also recommend that you download and scan with Ewido Anti-Spyware v4.0 while in SAFE MODE.
Be sure to print out the Ewido Install and Scan Instructions.

Post back if you continue to have problems.
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#3 tellmemore

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Posted 30 September 2006 - 02:02 AM

Hello quietman7,

Highly appreciate your prompt reply and...my problem is solved. Actually, the Norton SystemWorks itself quarantined the Trojan. However, My PC still seems to be infected, my browser (IE) seems to have a mind of its own and opens as and when it feels like. Plus, try to open websites that the parental control software (K9 web administration)blocks and has listed under "Spyware/Malware resources". I've scanned the system using Spybot S&D, Ad-Aware SE Personal and Ewido (as per guidelines in your last reply) along with Norton SystemWorks' full system scan - All in Normal Mode. All of these softwares in my anti-spy/virus arsenal suggests my system is OK (with very small low level threats which are removed) but the problem persists.

Does K9 blocking those websites mean I am safe..or is it just informing me that I am infected..
Since I am sharing broadband with other comp (with XP and which is infected) using a switch (and something called a "proxy"..for me this means I can connect internet with comp1 then the comp2 can also use internet but when comp2 connects to internet first, comp1 cannot connect before comp2 disconnects ) ..so the firewall on both computers (Xp Sp2 and zonealarm) are disabled..

hope I am making sense.

I am appending screenshots below for your reference.

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Looking forward to the usual prompt reply.

Thanks in advance,
Amit

(P.S.: I really thank people behind BC , it has helped me flatten my learning curve almost to a straight line; as I learn and grow , I promise to help other people in this community and contribute in a creative way.)

#4 quietman7

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Posted 30 September 2006 - 05:18 AM

Never used K9 Protection and don't know much about it other than what I can find on the web.

Q: What is K9 Web Protection?

A: K9 Web Protection is Web filtering software. When you have it turned on, it prevents the computer user from viewing Web sites that contain unwanted content. It can block more than 55 different categories of content, including pornography, hate speech and sites that promote violence or permit gambling.

From that description, the program is preventing you from going to some bad sites. For instance, there are a couple of entries where drivecleaner.com has been blocked. DriveCleaner is a rogue security program by Winsoftware. See here. There are also a couple of porn related sites that have been blocked. These sites are nortorious breeding grounds for infecting your computer with all sorts of malware.

I've scanned the system using Spybot S&D, Ad-Aware SE Personal and Ewido (as per guidelines in your last reply) along with Norton SystemWorks' full system scan - All in Normal Mode

I suggested you try performing your scans in "SAFE MODE".

All of these softwares in my anti-spy/virus arsenal suggests my system is OK...but the problem persists.

What exact problem still persists? You need to be more specific here.

If its still a browser problem (being redirected to bad sites) then we need to have a deeper look as to what's going on with your system by creating a hijackthis log. This will help to identify and remove any malware files that may be responsible for your problems.

Please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may even have performed some of these steps already. About half way down are instructions for downloading HijackThis and creating a log.

When you have done that, post a log in the HijackThis Logs and Analysis Forum, not here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have no replies as this makes it easier for them to identify those who have not been helped. If you post another response, a team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and complicate the malware removal process.
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#5 Orange Blossom

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Posted 30 September 2006 - 06:15 PM

Since I am sharing broadband with other comp (with XP and which is infected) using a switch (and something called a "proxy"


I would add to quietman7's directions that if at all possible that you unhook your computer from the other infected computer as the one can infect the other.

Orange Blossom:cherry:

Edited by Orange Blossom, 30 September 2006 - 06:15 PM.

Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#6 tellmemore

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Posted 04 October 2006 - 08:35 AM

Thanx for your time quietman7 and Orange Blossom,

Quietman7, I have followed you guidelines and posted a Hijackthis log with specific problem in the relevant forum.

I cant thank you enough.

Warm Regards,
Amit.

#7 quietman7

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Posted 04 October 2006 - 08:41 AM

Your welcome and good luck.
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