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USB printer goes offline when it is connected to Anker 10 Port 60W USB HUB


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#1 zillah

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Posted 07 January 2018 - 07:34 AM

Dear Experts

Recently I bought  Anker 10 Port 60W Data Hub with 7 USB 3.0 Ports and 3 PowerIQ that connected to my windows 7 Desktop

https://www.amazon.com/gp/product/B00VDVCQ84/ref=oh_aui_detailpage_o05_s00?ie=UTF8&psc=1

When i connect my canon pixma MP230 USB printer it goes offline (Yes for sure) , if I connect the usb cable to computer directly the same printer will be online again

Is that because USB hub doesn't supply enough power to the printer,,,,,,,,,,,,I have experienced the same issue before

 

Thanks


Edited by hamluis, 07 January 2018 - 08:52 AM.
Moved from Internal Hardware to External Hardware - Hamluis.


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#2 jonuk76

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Posted 07 January 2018 - 10:13 PM

Is the hub plugged into the mains?  I don't think it will work passively.


7sbvuf-6.png


#3 zillah

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Posted 08 January 2018 - 03:40 AM

Hub plugged into the USB port on the back of a desktop ( mounted to the motherboard) and Hub also gets power from an AC (main)


Edited by zillah, 08 January 2018 - 03:43 AM.


#4 Allan

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Posted 08 January 2018 - 07:25 AM

Sorry - misread the question. Please disregard.


Edited by Allan, 09 January 2018 - 09:48 AM.


#5 jonuk76

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Posted 08 January 2018 - 02:47 PM

Hub plugged into the USB port on the back of a desktop ( mounted to the motherboard) and Hub also gets power from an AC (main)

 

And that is a USB 3 port on the desktop?  They are usually identified with a blue insert in the port.

 

Is an LED on the hub lighting up next to the plug when you connect the printer?  I believe it's supposed to (I have a friend with the exact same Anker hub so I've seen it work).  Does it work with other USB devices, for example a flash drive?  Make sure you are using one of the seven USB 3.0 plugs rather than a charging plug on the hub.  You can't use the the charging plugs for data.  They are for power only. 


7sbvuf-6.png





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