As I said earlier, I go by Sasschary, but you can call me whatever you want I will be working with you to get your computer working again.
I will do my best to get your computer up and running as quickly as possible! However, there are a few things which I will need you to do if we want this process to go smoothly:
- I need your system to stay in the state that it is at the last time I give you instructions. In other words, please do not do anything to your computer unless I have instructed you to do so.
- If you do not understand an instruction, please stop immediately and tell me what you do not understand.
- If there is something which seems to be working improperly, please stop and tell me what has happened.
Now that we've got that settled, let's get started...
I believe the Google page you saw may be a fluke. This could happen if you are using a dynamic IP address, especially if you are not signed in to Google. Has this been a recurring event, or did it only happen once?
You also have a Firefox extension called Pioneer Enrollment installed. Do you recognize this? If you do not, I suggest removing it, as it collects potentially sensitive information from your browsing. I can give you instructions on how to remove this extension if you would like.
It looks like you have some P2P software installed on your computer.
P2P programs have a high risk of bringing infection. Stay away from them if it all possible, especially if you are downloading illegal software/music/movies/etc. Not only are these areas very large targets for malware authors, they are also what they say in the name: Illegal. I ask, although I will not require, that you remove this software before continuing. At the very least, refrain from using it until we are done working on your computer. If you have any pirated software, I ask you to remove that as well. If you need any help removing these programs, I can help you with that.
Let's run a scan using ESET's Online Scanner
- Disable your current antivirus software. If you need help with this, please ask me for assistance before continuing.
- Click Scan Now from here and save the file to your desktop.
- On your desktop, right click the ESET file you just downloaded and click Run as Administrator.
- If a User Account Control dialog box opens, click Yes to allow ESET to run.
- When the scanner opens, clieck Accept.
- Click the radio button next to Enable detection of potentially unwanted applications.
- Click Advanced settings.
- In the advanced settings section, make sure the following settings are checked and that all others are unchecked.
- Enable detection of potentially unsafe applications
- Scan archives
- Enable Anti-Stealth technology
- Clean threats automatically
- Click Scan.
- Allow the scan to run. After it has completed, if any threats are found, click List Found Threats. If no threats are found, click Finish and skip to step number 14.
- Click Export.
- Save the file on your desktop as ESETScan.txt.
- Click Back and then Finish to close the scanner.
- Finally, re-enable your antivirus. I can help with this if you need it.
On your desktop, if there were any threats, should be the log that we saved from ESET. Please open it, then copy and paste the contents into your next reply.
In your next reply, please include the following:
- Have you seen the Google page more than once?
- Do you recognize the Pioneer Enrollment Firefox extension?