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BSOD


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8 replies to this topic

#1 ggoottii

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Posted 06 January 2018 - 04:29 AM

Good morning, 

 

 

I'd appreciate some advice if possible.  My PC has started experiencing BSOD. Not sure what the issue is - happened before and after graphics card update.

 

Any suggestions gratefully received  

 

 http://speccy.piriform.com/results/8syDVJHxS8gi54MtNQ8YuxJ

 

 

Regards

 

 

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#2 jcgriff2

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Posted 06 January 2018 - 11:23 PM

Hi. . .

The cause of most of your BSODs is none other than KIS. This driver was named in the dumps -
klif.sys     Tue Nov 28 11:06:22 2017 (5A1D897E)
https://www.sysnative.com/drivers/driver.php?id=klif.sys

See if there is an update for your KIS installation. If not, I recommend that you remove KIS using the KIS removal tool, if available.

https://support.eset.com/kb146/?locale=en_US

Other BSODs named Microsoft DirectX. You may want to roll that video driver back,

Deal with Kaspersky first; see if BSODs persist. If not, leave the video driver alone.

Regards. . .

jcgriff2

Edited by jcgriff2, 06 January 2018 - 11:27 PM.

Microsoft MVP 2009-2015
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#3 ggoottii

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Posted 06 January 2018 - 11:47 PM

Drexel - thank you whole heartedly for your reply - I will remove KIS.

 

I also ran blue screen view and came to the conclusion it was ATI failure and a USB port but.... that's how good I am at interpreting these things  :guitar: !

 

https://drive.google.com/open?id=1md2eOBovTHJlB-xqS7D3nyJ_gg0D1qxn

 

Thanks again.



#4 ggoottii

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Posted 06 January 2018 - 11:51 PM

Oh... I used to use ESET NO32

 

but got full Kaspersky free with my bank so have used that for the last 2 years -  can you recommend a decent free one (used to be zone alarm/avg for free ones) but I'm not up to date atm with whats good and what is not.



#5 jcgriff2

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Posted 06 January 2018 - 11:53 PM

KIS is definitely involved.

But so could ATI. That's why I recommended that you deal with KIS first.

Whenever DirectX is seen in a BSOD, usually the video card/driver is not that far away.

However, you also have KIS.

Regards. . .

jcgriff2

p.s. Don't be so hard on yourself - video was involved in at least 1 crash -- but KIS may have been the real culprit.
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#6 jcgriff2

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Posted 06 January 2018 - 11:58 PM

Oh... I used to use ESET NO32
 
but got full Kaspersky free with my bank so have used that for the last 2 years -  can you recommend a decent free one (used to be zone alarm/avg for free ones) but I'm not up to date atm with whats good and what is not.


ESET NOD32 is an awesome product. I use it in combination with the Windows firewall.

I am also an ESET Beta tester.

KIS has one hell of a firewall that causes many problems within Windows, in my opinion.

I suggest that you either use ESET NOD32 or Widows Defender along with the Windows firewall.

Stay away from 3rd party firewalls - not needed.

Regards. . .

JC
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#7 ggoottii

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Posted 08 January 2018 - 11:37 AM

Hello, 

 

I have uninstalled Kaspersky ( made a note of the serial number) - all was fine for most of the day then BSOD.  ( installed trial version of ESET)

 

Latest BSOD dump files from BlueScreenView

 

I have then cleaned out all AMD drivers for my card  (r9 280x) using amd cleanup utility and reinstalled old drivers from "non-whql-win7-64bit-radeon-software-crimson-relive-17.11.4-nov27"   -  I'll let you know how I get on 8) think this was the one before last driver released

 

Thanks



#8 jcgriff2

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Posted 08 January 2018 - 09:23 PM

OK... good luck to you.

Regards. . .

jcgriff2
Microsoft MVP 2009-2015
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#9 ggoottii

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Posted 09 January 2018 - 04:10 PM

Hi
 
Running ESET trial version - no Kaspersky - rolled back the AMD video drivers 2 versions ago and BSOD this evening 8(

 

Link to BSOD

 

Also ran the file check:

"a. Type ‘cmd’ in Start > Run box. Right click on cmd in the Program list and then select the option Run as administrator.

b. Type the following command, and then press ENTER:

    sfc /scannow"

 

but no "integrity violations" found - will keep searching

 

Thank you


Edited by ggoottii, 09 January 2018 - 04:17 PM.





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