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ASUS ROG Strix GL553VD BSoD (driver_power_state_failure)


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#1 Mizoot

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Posted 05 January 2018 - 09:27 PM

I looked at other threads/forums attempting to find out how to fix this issue. I've tried "DDU" aka Display Driver Uninstaller and I've tried booting into safe mode and deleting all nvidia software. 

 

I tried installing a game driver from nvidia with my current Laptop model and that seemed to mess up my graphics card drivers quite bad, it got me stuck in a blue screen loop. 

 

I managed to open up task manager before my Laptop blue screened, to my surprise they was one program taking up my entire CPU... that program was entitled "system interrupts?" After about a minute my computer would BSoD and restart. I would quickly open device manager and would disable my graphics card (NVIDIA GeForce GTX 1050) so that my computer would be semi functional. 

 

I'm not too sure on what to do from here, 

It would be nice if someone could direct me to my dump file folder and would be able to assist me with my issue, thanks in advance.

Attached Files


Edited by Mizoot, 06 January 2018 - 08:55 AM.


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#2 Mizoot

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Posted 05 January 2018 - 09:46 PM

Bump,

Sorry for being desperate. I'm in need of assistance due to the fact that I need this for design classes. 



#3 bwv848

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Posted 05 January 2018 - 11:46 PM

We need more information about your system than what you've provided. Hence, please follow these BSOD posting instructions and attach the requested files by replying to this topic. You may skip the part of step three where it instructs you to create a new topic, since you already have a topic here. There's no need to create another topic. :wink:

Thank you.

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#4 Mizoot

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Posted 06 January 2018 - 08:52 AM

I've attached the file.



#5 bwv848

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Posted 06 January 2018 - 11:23 AM

And the Speccy report? If you really need to use the computer, you can remove physically remove your graphics card and use the on-board Intel graphics for now. The dumps clearly point to your NVIDIA graphics driver...


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#6 Mizoot

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Posted 06 January 2018 - 11:27 AM

I need my nvidia driver, intel can't run any of the programs I need for school.



#7 bwv848

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Posted 06 January 2018 - 11:27 AM

 

And the Speccy report?


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#8 Mizoot

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Posted 06 January 2018 - 11:28 AM

Hold on.



#9 Mizoot

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Posted 06 January 2018 - 11:33 AM

http://speccy.piriform.com/results/LKX8fDMJrpR4UAiq5Z5zPNG

There you go.



#10 bwv848

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Posted 06 January 2018 - 04:58 PM

Thank you very much. :)

Do you have a system restore point prior to installing the "NVIDIA game driver?" If so, revert back to it, and the system hopefully will return to normal.

As I mentioned earlier, the dumps appear to blame nvlddmkm.sys.

0: kd> !irp ffff9d887ed07b80
Irp is active with 6 stacks 5 is current (= 0xffff9d887ed07d70)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [ 16, 0]   0  0 ffff9d887783a060 00000000 fffff8064ee10580-ffff9b0b5422f790    
           \Driver\pci    dxgkrnl!DpiFdoPowerCompletionRoutine
            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 ffff9d887d4ec030 00000000 fffff800f299a3c0-ffff9d8882b174a0 Success Error Cancel pending
           \Driver\nvlddmkm    nt!PopRequestCompletion
            Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-ffff9d8882b174a0    

            Args: 00000000 00000000 00000000 00000000

Hence, if System Restore doesn't help, I would suggest you reinstall your NVIDIA graphics driver. Use the driver version supplied by your manufacturer, ASUS http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/VGA/VGA_D_nVidia_Win10_64_VER2221138253.zip?_ga=2.35004193.1854653521.1515275167-649416129.1515275167 If there is any option to execute a custom (advanced) installation, please do so and on the screen that appears after, uncheck all other components (that includes 3D, HD Audio drivers, etc.) save for the graphics driver and the PhysX System software (feel free to uncheck this if you're not a gamer). Also, check the clean install box, which will revert any settings you had previously. (Note that Windows 10 may detect the driver I linked as an "outdated" driver.)

There is also a newer BIOS version for your laptop, which promises some graphics card performance enhancements — I would suggest you update the BIOS.

I am 99% sure this is some nasty compatibility issue with the graphics drivers, not a hardware fault, to be honest, at least from your description.

Regards,
bwv848


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#11 Mizoot

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Posted 06 January 2018 - 05:14 PM

I will try these out, if it doesn't work I'll get back to you.

I also don't have a system restore point that dates back to the instalation fo these drivers.


Edited by Mizoot, 06 January 2018 - 05:27 PM.


#12 Mizoot

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Posted 06 January 2018 - 07:08 PM

Making progress, my graphics card is no longer causing a BSoD while running but when I attempt to run a game/program it tells me my graphics drivers are out of date.



#13 bwv848

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Posted 06 January 2018 - 07:41 PM

Yes, please ignore those messages. These drivers are recommended by ASUS... that’s all we care about. 


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#14 Mizoot

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Posted 06 January 2018 - 07:49 PM

I restarted my PC and everything is working fine, how do I make it so that it is solved?



#15 bwv848

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Posted 06 January 2018 - 08:46 PM

Make what? :wink: The thread?


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