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CD drive not work, Dell Dimension 9200, Win 7 business


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12 replies to this topic

#1 dixieflash

dixieflash

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Posted 05 January 2018 - 04:07 PM

All previously worked fine. One day would not boot up from sleep; stopped at keyboard error, mouse would not move arrow altho led working; had to kill power up to three times to get it to work so I do not put it to sleep now, just leave it on. But the CD drive has not worked again - just says insert disc after I have inserted a dis. Okay, got a portable USB cd - it worked one time, not the next, okay the 3rd time and not work since. Checked the MB batt - 3.0V, ran thru the BIOS - seems fine. Also won't charge cell phone from front or rear USB ports. ??

 

What the heck is wrong?? I am 86 and not much savvy with software - please explain as if to a 4-YO. :) Thx



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#2 hamluis

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Posted 05 January 2018 - 07:51 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 dixieflash

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Posted 05 January 2018 - 08:17 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by WJ (administrator) on 05-01-2018 at 19:14:24
Running from "C:\Users\WJ\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Model: Dell DXP061 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/04/2018 03:58:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: TotalAV.exe, version: 1.0.0.0, time stamp: 0x58f8fbb3
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23889, time stamp: 0x598d4d1e
Exception code: 0xe0434352
Fault offset: 0x0000845d
Faulting process id: 0x11b0
Faulting application start time: 0xTotalAV.exe0
Faulting application path: TotalAV.exe1
Faulting module path: TotalAV.exe2
Report Id: TotalAV.exe3

Error: (01/04/2018 03:58:53 PM) (Source: .NET Runtime) (User: )
Description: Application: TotalAV.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at GUI.Win.Switches.CheckForWSCRenewal()
   at GUI.Win.App.OnStartup(System.Windows.StartupEventArgs)
   at System.Windows.Application.<.ctor>b__1_0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at GUI.Win.App.Main()

Error: (01/04/2018 03:55:39 PM) (Source: Application Error) (User: )
Description: Faulting application name: TotalAV.exe, version: 1.0.0.0, time stamp: 0x58f8fbb3
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23889, time stamp: 0x598d4d1e
Exception code: 0xe0434352
Fault offset: 0x0000845d
Faulting process id: 0x444
Faulting application start time: 0xTotalAV.exe0
Faulting application path: TotalAV.exe1
Faulting module path: TotalAV.exe2
Report Id: TotalAV.exe3

Error: (01/04/2018 03:55:39 PM) (Source: .NET Runtime) (User: )
Description: Application: TotalAV.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at GUI.Win.Switches.CheckForWSCRenewal()
   at GUI.Win.App.OnStartup(System.Windows.StartupEventArgs)
   at System.Windows.Application.<.ctor>b__1_0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at GUI.Win.App.Main()

Error: (01/04/2018 03:55:19 PM) (Source: Application Error) (User: )
Description: Faulting application name: TotalAV.exe, version: 1.0.0.0, time stamp: 0x58f8fbb3
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23889, time stamp: 0x598d4d1e
Exception code: 0xe0434352
Fault offset: 0x0000845d
Faulting process id: 0xe7c
Faulting application start time: 0xTotalAV.exe0
Faulting application path: TotalAV.exe1
Faulting module path: TotalAV.exe2
Report Id: TotalAV.exe3

Error: (01/04/2018 03:55:13 PM) (Source: .NET Runtime) (User: )
Description: Application: TotalAV.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at GUI.Win.Switches.CheckForWSCRenewal()
   at GUI.Win.App.OnStartup(System.Windows.StartupEventArgs)
   at System.Windows.Application.<.ctor>b__1_0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at GUI.Win.App.Main()

Error: (01/04/2018 01:42:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: McAfee.TrueKey.Service.exe, version: 4.19.108.0, time stamp: 0x59515841
Faulting module name: ntdll.dll, version: 6.1.7601.23915, time stamp: 0x59b94a7d
Exception code: 0xc000000d
Fault offset: 0x00098140
Faulting process id: 0x230
Faulting application start time: 0xMcAfee.TrueKey.Service.exe0
Faulting application path: McAfee.TrueKey.Service.exe1
Faulting module path: McAfee.TrueKey.Service.exe2
Report Id: McAfee.TrueKey.Service.exe3

Error: (12/29/2017 09:57:17 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15631

Error: (12/29/2017 09:57:17 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15631

Error: (12/29/2017 09:57:17 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (01/05/2018 05:13:40 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (01/05/2018 04:55:59 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005

Error: (01/05/2018 04:52:24 PM) (Source: Service Control Manager) (User: )
Description: The Service Installer TrueKey service failed to start due to the following error:  %%2 = The system cannot find the file specified.

Error: (01/05/2018 04:02:37 PM) (Source: DCOM) (User: )
Description: {3FCB7074-EC9E-4AAF-9BE3-C0E356942366}

Error: (01/05/2018 02:43:10 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 70. The internal error state is 105.

Error: (01/04/2018 04:24:31 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (01/04/2018 03:04:51 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (01/04/2018 01:41:44 PM) (Source: Service Control Manager) (User: )
Description: The Service Installer TrueKey service failed to start due to the following error:
%%2 = The system cannot find the file specified.

Error: (12/31/2017 12:30:11 PM) (Source: Service Control Manager) (User: )
Description: The Intel Security True Key Scheduler service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.

Error: (12/31/2017 12:30:11 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Intel Security True Key Scheduler service to connect.


Microsoft Office Sessions:
=========================
Error: (10/16/2016 07:18:52 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6758.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 45 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (01/03/2013 04:54:37 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1479 seconds with 240 seconds of active time.  This session ended with a crash.

Error: (10/31/2012 07:05:55 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6600.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 168371 seconds with 240 seconds of active time.  This session ended with a crash.


=========================== Installed Programs ============================
Acoustica Effects Pack (HKLM\...\Acoustica Effects Pack) (Version: 3.0 - Acoustica, Inc)
Acoustica Mixcraft 5 (HKLM\...\Acoustica Mixcraft 5) (Version:  - Acoustica)
Acrobat.com (HKLM\...\{6421F085-1FAA-DE13-D02A-CFB412C522A4}) (Version: 2.0.0 - Adobe Systems Incorporated) Hidden
Acrobat.com (HKLM\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 2.0.0.0 - Adobe Systems Incorporated)
Adobe Acrobat Reader DC (HKLM\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.009.20050 - Adobe Systems Incorporated)
Adobe AIR (HKLM\...\{8C9AA2C1-D07A-48E8-9DD8-471A072947F4}) (Version: 26.0.0.118 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 26.0.0.118 - Adobe Systems Incorporated)
Adobe Color Video Profiles CS CS4 (HKLM\...\{63C24A08-70F3-4C8E-B9FB-9F21A903801D}) (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Community Help (HKLM\...\{A127C3C0-055E-38CF-B38F-1E85F8BBBFFE}) (Version: 3.5.23 - Adobe Systems Incorporated.) Hidden
Adobe Community Help (HKLM\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.5.23 - Adobe Systems Incorporated.)
Adobe Flash Player 27 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 27.0.0.183 - Adobe Systems Incorporated)
Adobe Photoshop Lightroom 5.3 (HKLM\...\{6F86810F-BE5B-4FB1-BA5A-EFD8F65F5EE4}) (Version: 5.3.1 - Adobe Systems Incorporated)
Adobe Refresh Manager (HKLM\...\{AC76BA86-0804-1033-1959-001824237067}) (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
AdobeColorCommonSetRGB (HKLM\...\{16E6D2C1-7C90-4309-8EC4-D2212690AAA4}) (Version: 2.0 - Adobe Systems Incorporated) Hidden
Age of Empires II: HD Edition (HKLM\...\Steam App 221380) (Version:  - Hidden Path Entertainment, Ensemble Studios)
AnswerWorks 5.0 English Runtime (HKLM\...\{DBCC73BA-C69A-4BF5-B4BF-F07501EE7039}) (Version: 5.0.7 - Vantage Software Technologies)
Apple Application Support (32-bit) (HKLM\...\{E92BB800-BCC5-4C25-8102-AC2C3B7C7C1E}) (Version: 5.5 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2A2C8640-5402-428A-909A-0236CB2B77C7}) (Version: 10.3.2.3 - Apple Inc.)
Apple Software Update (HKLM\...\{52D87F32-70E4-4348-8148-C0B9F35B1314}) (Version: 2.3.0.177 - Apple Inc.)
ASIO4ALL (HKLM\...\ASIO4ALL) (Version: 2.10 - Michael Tippach)
Audacity 2.0 (HKLM\...\Audacity_is1) (Version:  - Audacity Team)
Avast Free Antivirus (HKLM\...\Avast Antivirus) (Version: 17.9.2322 - AVAST Software)
Belkin 54Mbps Wireless Network Adapter (HKLM\...\{F3759A9F-7AFA-4FB4-8DF1-53F26B979DEE}) (Version: 3.00.07 - Belkin)
BingProvidedSearch (HKLM\...\BingProvidedSearch) (Version:  - )
BioShock (HKLM\...\Steam App 7670) (Version:  - 2K Boston)
BioShock 2 (HKLM\...\Steam App 8850) (Version:  - 2K Marin)
BioShock Infinite (HKLM\...\Steam App 8870) (Version:  - Irrational Games)
BitTorrent (HKLM\...\BitTorrent) (Version: 7.6.1 - BitTorrent Inc.)
Blacklight: Retribution (HKLM\...\Steam App 209870) (Version:  - )
Bonjour (HKLM\...\{D168AAD0-6686-47C1-B599-CDD4888B9D1A}) (Version: 3.1.0.1 - Apple Inc.)
CamStudio (HKLM\...\CamStudio) (Version:  - )
Click to Call with Skype (HKLM\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 5.5.8013 - Skype Technologies S.A.)
Creation Kit (HKLM\...\Steam App 202480) (Version:  - )
Dark Messiah of Might & Magic Single Player (HKLM\...\Steam App 2100) (Version:  - Arkane Studios)
Day of Defeat: Source (HKLM\...\Steam App 300) (Version:  - Valve)
Dishonored (HKLM\...\Steam App 205100) (Version: 1.0 - Bethesda Softworks)
EmailStripper 2.2 (HKLM\...\EmailStripper_is1) (Version:  - PaperCut Software Pty Ltd)
Finale NotePad 2012 (HKLM\...\Finale NotePad 2012) (Version: 2012..r1.5 - MakeMusic)
FL Studio 10 (HKLM\...\FL Studio 10) (Version:  - Image-Line)
Garry's Mod (HKLM\...\Steam App 4000) (Version:  - Team Garry)
GIMP 2.6.11 (HKLM\...\WinGimp-2.0_is1) (Version: 2.6.11 - The GIMP Team)
Google Chrome (HKLM\...\Google Chrome) (Version: 56.0.2924.87 - Google Inc.)
Google Earth (HKLM\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Talk Plugin (HKLM\...\{F9B579C2-D854-300A-BE62-A09EB9D722E4}) (Version: 5.41.3.0 - Google)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
IL Download Manager (HKLM\...\IL Download Manager) (Version:  - Image-Line)
Intel Security True Key (HKLM\...\TrueKey) (Version: 4.19.108.1 - Intel Security)
Interlok driver setup x32 (HKLM\...\{25613C10-27D2-410B-942B-D922D5C3A7BE}) (Version: 5.8.13 - PACE Anti-Piracy)
iSEEK AnswerWorks English Runtime (HKLM\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
iTunes (HKLM\...\{28ECFB1B-6B8C-41D5-B5EF-87494A77C6C8}) (Version: 12.6.1.25 - Apple Inc.)
Java 8 Update 111 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F32180111F0}) (Version: 8.0.1110.14 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.111.14 - Oracle Corporation) Hidden
Java SE Development Kit 7 Update 7 (HKLM\...\{32A3A4F4-B792-11D6-A78A-00B0D0170070}) (Version: 1.7.0.70 - Oracle)

Junk Mail filter update (HKLM\...\{E2DFE069-083E-4631-9B6C-43C48E991DE5}) (Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Kerbal Space Program (HKLM\...\Steam App 220200) (Version:  - Squad)
L.A. Noire (HKLM\...\Steam App 110800) (Version:  - Rockstar)
Logitech Webcam Software (HKLM\...\{C27BC2A2-30DD-4014-B22E-63EB0DB572F9}) (Version: 12.10.1113 - Logitech Inc.)
Microsoft .NET Framework 4.7 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02053 - Microsoft Corporation)
Microsoft Age of Empires II (HKLM\...\Age of Empires 2.0) (Version:  - )
Microsoft Age of Empires II: The Conquerors Expansion (HKLM\...\Age of Empires II: The Conquerors Expansion 1.0) (Version:  - )
Microsoft Money 99 (HKLM\...\MSMONEYV70) (Version:  - )
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Live Add-in 1.5 (HKLM\...\{F40BBEC7-C2A4-4A00-9B24-7A055A2C5262}) (Version: 2.0.4024.1 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM\...\{91110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Text-to-Speech Engine 4.0 (English) (HKLM\...\MSTTS) (Version:  - )
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
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Microsoft Visual Studio 2017 (HKLM\...\{6F320B93-EE3C-4826-85E0-ADF79F8D4C61}) (Version: 1.9.30413.1 - Microsoft Corporation)
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Windows Live Upload Tool (HKLM\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
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========================= Memory info: ===================================
Percentage of memory in use: 85%
Total physical RAM: 2045.93 MB
Available physical RAM: 295.69 MB
Total Virtual: 4091.85 MB
Available Virtual: 1287.42 MB

========================= Partitions: =====================================
2 Drive c: () (Fixed) (Total:465.66 GB) (Free:130.92 GB) NTFS

========================= Users: ========================================
User accounts for \\PHILLIPJONES-PC

Administrator            Andrew                   Guest                    
Phillip Jones            UpdatusUser              WJ                       


**** End of log ****
 


Edited by hamluis, 06 January 2018 - 04:04 PM.


#4 Guest_Joe C_*

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Posted 05 January 2018 - 08:32 PM

That Dell 9200 also has a reputation for developing bad caps too, You might want to pop off that side cover and inspect all the capacitors on that motherboard for bubbled up tops (they're supposed to be very flat) or signs of leakages (brown crusty stuff on top and around the capacitors)



#5 dixieflash

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Posted 05 January 2018 - 08:44 PM

Thx for that info - I'm 86 and have been building/repairing hardware since age 12. Things have changed a lot but I can still recognize and replace a cap, thank the Lord. The Speccy download seems to have stopped with five seconds to go - any way to nudge it or have to start over?



#6 dixieflash

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Posted 05 January 2018 - 08:59 PM

http://speccy.piriform.com/results/NW0czOnllEvjnHFa673W5Os

 

Had to restart the download but got it. You give good instructions for which I am much obliged. :)


Edited by dixieflash, 05 January 2018 - 09:30 PM.


#7 Guest_Joe C_*

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Posted 06 January 2018 - 01:35 PM

Speccy won't tell you anything about your caps, you'll have to physically open up the case and carefully inspect each one. If they are all good then you might ask someone to check the Speccy log



#8 dixieflash

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Posted 06 January 2018 - 01:54 PM

Thanks, Joe. I was in the box recently checking the battery and nothing stuck out but I will go in again, specifically looking at the caps and anything else that looks overheated. Appreciate your reply. I am hoping hamluis or someone can spot the problem in the Speccy log. I don't have a clue.



#9 hamluis

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Posted 06 January 2018 - 02:34 PM

Generally...when an optical drive reflects controller errors...I think that it may be the cable connecting to the MB...or the drive itself.  Me, I would probably just replace both but it could just be a loose cable causing the error.

 

I would also run the SeaTools for Windows long generic test on your hard drive.  Nothing appears to be extraordinarily long but I'm used to SMART data which gives me more confidence in functional status.  It doesn't hurt to run a diagnostic before you suspect hard drive problems, IMO.

 

Louis



#10 dixieflash

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Posted 06 January 2018 - 03:49 PM

Louis, when I go to Computer, it shows both the onboard and the portable (USB) drives and tests say both are working okay. They just do not recognize or read discs. At one time I got an error report "Floppy disc seek failure" or words to that effect - does that give you a clue? And do you see anything on the Speccy report out of whack?  Thx so much for your help.



#11 hamluis

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Posted 06 January 2018 - 04:10 PM

Well...you seem to have two AVs installed...Avast and Total AV.  Having multiple AVs installed and operative is pretty much an invitation for system problems, IMO.

 

Total AV does not seem to be held in high regard by some, even being discussed as "malware" by some.

 

I suggest a trip to the Am I Infected forum or the BC Antivirus/Antimalware Software forum if you want to determine just what it is regarded as.

 

Java installs are outdated, increasing system vulnerability to malware.

 

Louis



#12 dixieflash

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Posted 06 January 2018 - 05:39 PM

Passed the Sea Tools long test okay. confuzy


Uninstalled Totoal AV but retained the basic free one which I have used for years, but I will investigate per your advice. Thx,  again.


Edited by dixieflash, 06 January 2018 - 06:00 PM.


#13 dixieflash

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Posted 06 January 2018 - 09:49 PM

After all I have done, on restarting this msg: "Floppy diskette seek failure".  Both on-board and USB disc drives show to be okay but neither will recognize a disc. Is this software or hardware? Thx






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