No memory dumps in the uploaded reports.
If using a disk cleaner (such as CCleaner), please stop while we're troubleshooting.
There is a memory dump at C:\Windows\MEMORY.dmp
- zip it up and upload it to a free file-hosting service. Then post a link to it here.
- please set your system to save minidumps: http://www.carrona.org/setmini.html
Your UEFI/BIOS (version F5) dates from 2012. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it. WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).
Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates. It only takes one update to cause a problem, so it's essential that you have all of them. The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
You have 3 hard drives. What is the make/model/wattage and age of your Power Supply?
The purpose of this question is to get you to evaluate your PSU.
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system (Maybe remove some stuff to see if that helps?)
- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load. PSU testing instructions (by dc3) here: https://www.bleepingcomputer.com/forums/t/654994/pc-is-crashingfreezing-up-multiple-times-daily/page-2#entry4341756
- there's a free PSU test in the OCCT program at http://www.ocbase.com/
Lot's of Live Kernel Events without any corresponding BSOD events in the WER section of the MSINFO32 report
This is often a sign of a hardware problem.
Please run these free hardware diagnostics: http://www.carrona.org/hwdiag.html
Please run ALL of the tests and let us know the results.
FYI - These are the tests and what we usually see for the reports:
1 - Antivirus/antimalware scans: In short, if there are Trojans or other serious malware - start over in the Am I Infected forums
2 - Memory diagnostics: Run MemTest86+ for at least 3 passes. If booting from UEFI, run MemTest86 instead. Let us know if there were any errors reported
3 - Hard Drive diagnostics: Don't sweat the details here. In short, run the Seagate Seatools Long/Extended test from a bootable disk. If unable to run it from a bootable disk (UEFI and some others), then run the Seagate Seatools for Windows from within Windows. There are no diagnostics for SSD's, just run the Crystal Mark tests and let us know if there were any failures
4 - Furmark: run the test until the temperature stabilizes. Don't let it get much over 90ºC. Let us know the temp it stabilizes at and if there were any problems running the test (other than slowness).
5 - Prime95: run the Blend test for 24 hours (this may not be possible, but run it as long as you can. Look for errors in the output, or for problems running the test (freezes/crashes)
6 - Video 2 (other video tests): there's several tests here. Run all of them. I'm especially interested in the Video Memory Test. Let us know the results of the test(s)
- A - simtek.org memtest
- B - Video memory stress test
- C - Artifact Locator
- D - OCCT - 4 built in tests for CPU, GPU, PSU
- E - Video Memory Stress Test
7 - CPU tests: run at least one test on your CPU and let us know the result.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able. - John
(my website: http://www.carrona.org/
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