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Windows Memory Diagnostic Results are not showing up in event viewer or anywhere


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6 replies to this topic

#1 camblongkaras

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Posted 05 January 2018 - 12:43 PM

I had to shut down my computer through the power button earlier due to it being unresponsive after leaving it to idle and hibernate for 10 minutes. It didn't respond anymore to the mouse moving or the keyboard input so it was stuck. I checked the event logs and a critical Kernel-Power error 41 was shown in the event viewer, which was the result of the unresponsive shutdown itself. There was this consistent error 56 that kept appearing at random dates:

 

*"Driver ACPI returned invalid ID for a child device (1)."

 

I did some searching and some of the threads from various websites said that it was a memory issue and that I should do a memory diagnostic test. For good measure I ran startup repair but there seemed to be no problem with that. I ran memory diagnostic tests (Standard, Default, 2 passes) 3 times now and no logs or pop ups have appeared after restart, and there is no log in the event viewer that mentions the memory diagnostic results; apart from the memory diagnostic schedule. I have looked thoroughly through the System Logs, and even the Applications and Services logs via Microsoft/Windows/MemoryDiagnostic-Results and it only shows the previous Memory Diagnostic Tests I have conducted a month ago and more. This has been frustrating me. If it's worth mentioning, my Windows 7 Ultimate had expired recently, so this may be the cause of it not appearing?


Edited by hamluis, 06 January 2018 - 07:31 AM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 hamluis

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Posted 05 January 2018 - 01:14 PM

 

 

 If it's worth mentioning, my Windows 7 Ultimate had expired recently, so this may be the cause of it not appearing?

 

Windows licenses do not "expire".  Do you have a legal/valid install of Windows?

 

Louis



#3 camblongkaras

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Posted 05 January 2018 - 01:19 PM

I had gotten the installer from when I had newly built the computer, it was complimentary I think, probably a trial. This is my first PC and it was just built back in May 2017. I activated it. The genuine notification popped up a few months after, but when I inquired about it at the shop I had gotten it from, they said I should just ignore it as it will not cause any problems


Edited by hamluis, 05 January 2018 - 04:06 PM.


#4 hamluis

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Posted 05 January 2018 - 04:08 PM

Boot into safe mode nd try the following, please.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#5 camblongkaras

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Posted 06 January 2018 - 06:47 AM

Hello! Sorry for the late reply, these are the logs:

MiniToolBox by Farbar  Version: 17-06-2016
Ran by just (administrator) on 06-01-2018 at 19:44:22
Running from "C:\Users\just\Desktop"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/06/2018 07:39:27 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/06/2018 07:39:26 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.
Context: Windows Application
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/06/2018 07:39:26 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.
Context: Windows Application, SystemIndex Catalog
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/06/2018 07:39:26 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.
Context: Windows Application, SystemIndex Catalog
Details:
    Element not found.  (HRESULT : 0x80070490) (0x80070490)

Error: (01/06/2018 07:39:23 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.
Context: Windows Application, SystemIndex Catalog
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/06/2018 07:39:23 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.
Context: Windows Application, SystemIndex Catalog
Details:
    The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)

Error: (01/06/2018 07:39:23 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/06/2018 07:39:23 PM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4700}. The service will attempt to automatically correct this problem by rebuilding the index.
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/06/2018 07:39:23 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.
Details:
    0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))

Error: (01/06/2018 07:39:23 PM) (Source: ESENT) (User: )
Description: Windows (3652) Windows: Error -1811 occurred while opening logfile C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS0000E.log.


System errors:
=============
Error: (01/06/2018 07:39:28 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (01/06/2018 07:39:27 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.

Error: (01/06/2018 07:37:01 PM) (Source: Application Popup) (User: )
Description: Driver ACPI returned invalid ID for a child device (1).

Error: (01/06/2018 02:54:26 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (01/06/2018 02:54:26 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.

Error: (01/06/2018 02:53:06 AM) (Source: Application Popup) (User: )
Description: Driver ACPI returned invalid ID for a child device (1).

Error: (01/06/2018 01:19:31 AM) (Source: Application Popup) (User: )
Description: Driver ACPI returned invalid ID for a child device (1).

Error: (01/06/2018 12:54:54 AM) (Source: Application Popup) (User: )
Description: Driver ACPI returned invalid ID for a child device (1).

Error: (01/06/2018 12:54:16 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service failed to start due to the following error: 
%%1069 = The service did not start due to a logon failure.

Error: (01/06/2018 12:54:16 AM) (Source: Service Control Manager) (User: )
Description: The netprofm service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error:  %%50 = The request is not supported.  To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).


Microsoft Office Sessions:
=========================

 

=========================== Installed Programs ============================
Acrobat.com (HKLM-x32\...\{77DCDCE3-2DED-62F3-8154-05E745472D07}) (Version: 0.0.0 - Adobe Systems Incorporated) Hidden
Acrobat.com (HKLM-x32\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.1.377 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.0.4990 - Adobe Systems Inc.)
Adobe Flash Player 28 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 28.0.0.126 - Adobe Systems Incorporated)
Adobe Reader 9 (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-A90000000001}) (Version: 9.0.0 - Adobe Systems Incorporated)
APP Shop v1.0.21 (HKLM-x32\...\{90242E9B-BC60-46E3-8EE7-8E953F702280}_is1) (Version: 1.0.21 - ASRock Inc.)
Arma 3 (HKLM\...\Steam App 107410) (Version:  - Bohemia Interactive)
ASRock App Charger v1.0.6 (HKLM\...\ASRock App Charger_is1) (Version: 1.0.6 - ASRock Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.38 - Piriform)
Counter-Strike: Global Offensive (HKLM\...\Steam App 730) (Version:  - Valve)
Data Lifeguard Diagnostic for Windows 1.31 (HKLM-x32\...\{519C4DB6-B53B-4F5C-8297-89B2BE949FA5}_is1) (Version:  - Western Digital Corporation)
Defraggler (HKLM\...\Defraggler) (Version: 2.21 - Piriform)
Discord (HKCU\...\Discord) (Version: 0.0.299 - Discord Inc.)
Empyrion - Galactic Survival (HKLM\...\Steam App 383120) (Version:  - Eleon Game Studios)
EPSON ME-100 Series Printer Uninstall (HKLM\...\EPSON ME-100 Series) (Version:  - SEIKO EPSON Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 63.0.3239.84 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.24.15 - Google Inc.) Hidden
Insurgency (HKLM\...\Steam App 222880) (Version:  - New World Interactive)
Intel® Chipset Device Software (HKLM-x32\...\{c7f54569-0018-439c-809a-48046a4d4ebc}) (Version: 10.1.1.9 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.0.0.1167 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 15.8.1.1007 - Intel Corporation)
Intel® Update Manager (HKLM-x32\...\{89E5F369-612A-4A5E-8BF2-7938C76ABF29}) (Version: 3.0.135 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 4.0.0.36 - Intel Corporation)
Intel® Small Business Advantage (HKLM-x32\...\{EDCD64EF-99F4-4EEA-8CF9-5ED66BDAB6B2}) (Version: 4.0.40 - Intel Corporation)
Java 8 Update 151 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180151F0}) (Version: 8.0.1510.12 - Oracle Corporation)
Lightshot-5.4.0.10 (HKLM-x32\...\{30A5B3C9-2084-4063-A32A-628A98DE512B}_is1) (Version: 5.4.0.10 - Skillbrains)
Microsoft .NET Framework 1.1 (HKLM-x32\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Halo Custom Edition (HKLM-x32\...\Halo CE) (Version:  - )
Microsoft Office Professional Plus 2007 (HKLM-x32\...\PROPLUS) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32\...\{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 Refresh (HKLM-x32\...\{D69C8EDE-BBC5-436B-8E0E-C5A6D311CF4F}) (Version: 4.0.30901.0 - Microsoft Corporation)
Mount&Blade (HKLM-x32\...\Mount&Blade) (Version:  - )
Mount&Blade Warband (HKLM-x32\...\Mount&Blade Warband) (Version:  - )
Mozilla Firefox 57.0.4 (x64 en-US) (HKLM\...\Mozilla Firefox 57.0.4 (x64 en-US)) (Version: 57.0.4 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 57.0 - Mozilla)
NVIDIA 3D Vision Controller Driver 369.04 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 369.04 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 388.71 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 388.71 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.11.0.73 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.11.0.73 - NVIDIA Corporation)
NVIDIA Graphics Driver 388.71 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 388.71 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.35.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.35.1 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.17.0524 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.17.0524 - NVIDIA Corporation)
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
Panda Devices Agent (HKLM-x32\...\{3F9548B2-0B34-4453-A92E-35056B053F19}) (Version: 1.08.00 - Panda Security) Hidden
Panda Devices Agent (HKLM-x32\...\Panda Devices Agent) (Version: 1.03.08 - Panda Security) Hidden
Panda Protection (HKLM\...\{52F9D0C3-E6CF-4553-9013-8F2E834BD0B1}) (Version: 8.93.00 - Panda Security) Hidden
Panda Protection (HKLM-x32\...\Panda Universal Agent Endpoint) (Version: 18.03.00.0000 - Panda Security)

Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.92.115.2015 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7614 - Realtek Semiconductor Corp.)
Roblox Player for just (HKCU\...\{373B1718-8CC5-4567-8EE2-9033AD08A680}) (Version:  - Roblox Corporation)
S.T.A.L.K.E.R. Call of Pripyat (HKLM-x32\...\1207660583_is1) (Version: 2.1.0.17 - GOG.com)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Thunder Master v2.24 (HKLM-x32\...\{EE04522C-0814-4B63-AE57-0B63E5A355BB}_is1) (Version: 2.24.0.4 - Palit Microsystems Ltd.)
Vulkan Run Time Libraries 1.0.61.0 (HKLM\...\VulkanRT1.0.61.0) (Version: 1.0.61.0 - LunarG, Inc.) Hidden
Warframe (HKLM\...\Steam App 230410) (Version:  - Digital Extremes)
WinRAR 5.50 beta 2 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.50.2 - win.rar GmbH)

========================= Memory info: ===================================
Percentage of memory in use: 38%
Total physical RAM: 8155.48 MB
Available physical RAM: 5053.96 MB
Total Virtual: 16309.14 MB
Available Virtual: 12648.96 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:730.93 GB) NTFS

========================= Users: ========================================
User accounts for \\JUST-PC

Administrator            ASPNET                   Guest                    
just                     


**** End of log ****

 

 

Snapshot link: http://speccy.piriform.com/results/1WKsqeqgY1A2UdrgqkTOabx


Edited by hamluis, 06 January 2018 - 07:04 AM.


#6 hamluis

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Posted 06 January 2018 - 07:29 AM

From what I read...those driver ACPI errors are driver errors, not related to memory at all.  It seems that the attempted fixes which report success...involve updating the BIOS.  See HERE.

 

Your errors re corrupt index are common enough and I suggest you try Corrupt Index Fix, Aura - http://www.bleepingcomputer.com/forums/t/565239/dell-laptop-running-slowly/page-2#entry3620243 .

 

Louis



#7 camblongkaras

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Posted 06 January 2018 - 07:46 AM

Thank you for the quick reply! Why can't I find the Windows Memory Diagnostic results though? That's a bit worrying for me, since I might use the memory tests to assess my RAM from time to time, and it'd be very much appreciated if I could get it to display or appear again.

EDIT: Event viewer logs still aren't showing the windows diagnostic results either.


Edited by camblongkaras, 06 January 2018 - 07:56 AM.





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