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Please help with BSOD, error 0x000001d3


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#1 ahbuune

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Posted 05 January 2018 - 11:26 AM

http://speccy.piriform.com/results/YI7XkVytS8vourLnH6csRC7
 
Acer laptop
Model- V5-591G-70QN
Windows 10
Laptop is only around 1 year old
 
I have went to get it service at acer service center before for the exact same error, which was about 3 months ago, now it appeared again, BSOD happens when I played computer games for 10mins.
I would be glad to provide more information to get it fixed, thank you!!!

Attached Files


Edited by ahbuune, 05 January 2018 - 11:34 AM.


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#2 bwv848

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Posted 05 January 2018 - 12:17 PM

Your Qualcomm Atheros QCA61x4A Wireless Network Adapter's driver appears to be at fault. Try using the drivers on ACER's website

https://global-download.acer.com/GDFiles/Driver/Wireless%20LAN/Wireless%20LAN_Atheros_12.0.0.137_W10x64_A.zip?acerid=635860023512942249&Step1=ULTRA-THIN&Step2=ASPIRE&Step3=ASPIRE%20V5-591G&OS=ALL&LC=en&BC=ACER&SC=PA_6

https://global-download.acer.com/GDFiles/Driver/Wireless%20LAN/Wireless%20LAN_Atheros_10.0.0.324_W10x64_A.zip?acerid=635823012243864440&Step1=ULTRA-THIN&Step2=ASPIRE&Step3=ASPIRE%20V5-591G&OS=ALL&LC=en&BC=ACER&SC=PA_6

The first one is for NFA344, the second is for NFA222. Unfortunately, I can't tell which one is for your model so if necessary try both.


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#3 ahbuune

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Posted 05 January 2018 - 11:27 PM

Thank you for replying!!

I've tried both of the software, for now there doesn't seems to be any crashes. But do you think it could be hardware problems if it persist?



#4 bwv848

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Posted 05 January 2018 - 11:45 PM

 

But do you think it could be hardware problems if it persist?

possibly... no one knows for sure. :)


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#5 ahbuune

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Posted 06 January 2018 - 10:16 AM

Problem seems to persist... Do you think by disabling the wifi adapter it will resolve this constant BSOD temporary? 


Edited by ahbuune, 06 January 2018 - 12:01 PM.


#6 bwv848

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Posted 07 January 2018 - 07:44 PM

yes, it probably will. Care to run the SFCA again?


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