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corrupted system files, bsod attikmdag.sys error


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#1 blueseudeshoes

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Posted 05 January 2018 - 04:50 AM

some computer details:

Processor: AMD A4-5000APU WITH RADEON™ HD GRAPHICS 1.50GHzInstalled memory (RAM): 4.00GB (3.44GB usable)System type: 64-bit Operating System, x64 based processormotherboard specs: Manufacturer: TOSHIBA Product: Portable PCSerialNumber: 1Version: MPI don't know what the psu for my computer is and wouldn't be able to figure it out without opening it up which would take some time, but from what I remember that battery health is slightly poor and it is a lithium battery.

 

speccy link: http://speccy.piriform.com/results/6jCghj6OcPi3xKmIjRwel2I

 

 

so for about over 6 months now my computer has been crashing, everytime it does I get an error message that says atimdag.sys error system thread exception not handled, or something like that, then when it got to 100% it willrestart on it's own, thought now it takes some time for it to restart after it gets to 100% it usually happened whenever I had a lot of tabs open.

 

Since then I've tried using windows repair, deleting the graphics drivers and reinstalling them, then I tried running sfc in safe mode, followed by dism, as well as deleting the quad core processor drivers (which is what was listed as corrupted in the cbs.log, if I remember correctly, it might have been a different log, it was either one from the sfc or dism though.)

 

Anyway now my computer crashes on average of about once a day if i have 8 or 9tabs open at once, and for some reason if i'm just playing a single youtube video, though that's only if i'm on the tab that the video is playing, and it's never happened when watching videos from other sites. It's also never crashed when i'm playing fallout new vegas .My next Idea would be to try windows repair but make sure that that I do everything in safe mode from the very start, though I wouldn't expect it to have much of a difference, if that doesn't work I might have to reinstall a new operating system and reinstall all of my apps. (I swear next time i'm making a windows system image, backing it up to three different places and updating it once a week).so yeah, if anybody could help me out with this I would be most appreciative.

 

I've had this problem for over six months and would really like to get it fixed it possible, should also add that recently my laptop fell on the floor and since then it's been freezing on and off which it didn't do before, if there's anything i've forgot to include let me know.



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#2 usasma

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Posted 05 January 2018 - 12:31 PM

Start with this procedure:  http://www.carrona.org/VideoTDR.html

If that doesn't find the problem (I suspect a hardware problem from your description), then please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 blueseudeshoes

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Posted 07 January 2018 - 05:07 AM

Sorry about that thought I'd already uploaded it.

 

So for that first link I ran the amd uninstaller and It removed the display adapters, but for the second thing listed in that overclock site says that it would only work for computers that have intel chipsets, and i'm pretty sure those aren't the ones in my computer (could be wrong though), would that second step still be okay to do to remove the drivers for the quad core processor?



#4 blueseudeshoes

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Posted 07 January 2018 - 05:13 AM

ok now it should be up.

 

 

Attached Files



#5 usasma

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Posted 07 January 2018 - 10:43 AM

I wasn't aware of the Intel chipset limitation.  Which link was that from?  I'll put a disclaimer on the VideoTDR page (if that's where it came from) - just point me to the correct link :0)

 

No memory dumps in the uploaded reports.

 

Your UEFI/BIOS (version 1.20) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

198 Windows Update hotfixes installed.  Most systems have more than this  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

You only have 913 MB of available Physical Memory (RAM).
Please get more memory if the system is able to handle it.
While waiting to upgrade the memory, please:
- only use one program at a time
- go through your startup items and stop those that aren't essential from loading with Windows

This device has problems in Device Manager:

 

Microsoft Basic Display Adapter    PCI\VEN_1002&DEV_9832&SUBSYS_FA141179&REV_00\3&2411E6FE&0&08    This device is disabled.

Did you deliberately disable the above driver?  If so, why did you disable it?

Please re-enable it immediately and then reboot the system.

If possible, download and install the appropriate, W10 compatible video drivers from the Toshiba support site for your model.

 

All of your BSOD's seem to be STOP 0x7E errors (from the info in the WER section of the MSINFO32 report)>

More info on this error here:  http://www.carrona.org/bsodindx.html#0x0000007E

I'd suggest that you try a clean install of the video drivers:

Please uninstall your video drivers and all the nVidia/AMD/Intel VIDEO (not chipset) software from your system (Settings...Apps - or appwiz.cpl)
- If uninstalling the AMD video drivers, you may also want to run the AMD Clean Uninstall utility (free from here:  http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx )
Then use this free tool to remove any traces of the drivers:  http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Then reboot and check Windows Update (allow it to install video drivers):  https://support.microsoft.com/en-us/help/15054/windows-7-automatically-get-recommended-drivers-updates-hardware

Test to see if this helps and post back with the results.

Then, if that works and you need the nVidia drivers - feel free to download and install the latest, W10 compatible video drivers from http://www.nvidia.com/Download/index.aspx
Then, if that works and you need the AMD drivers - feel free to download and install the latest, W10 compatible video drivers from http://support.amd.com/en-us/download
Then, if that works and you need the Intel drivers - feel free to download and install the latest, W10 compatible video drivers from http://downloadcenter.intel.com (you can also usually download these drivers from the manufacturer's website)

If that doesn't fix things, then I'd suspect a hardware problem with your video card.

Ensure that the laptop is cleaned of dirt/dust.  Blow out ALL vents with canned air (DO NOT USE an air compressor or a vacuum - they can physically damage the system)

Only use the laptop on a hard surface, with the side and back vents free of any obstructions.  If possible, use a laptop cooling pad to provide more cool air to the system.

If this still doesn't fix things, then I'd suggest seeing if the video card can be replaced (not likely, as it's probably soldered into the motherboard).
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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