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New computer, randomly freezes forcing hard reset.


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#1 Dexeron

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Posted 04 January 2018 - 10:46 PM

So I built my first PC recently, about 2 weeks ago, and ever since I've been having a couple of different issues.
My first issue was that my video card had a white LED occasionally blinking, indicating an "abnormal power supply", so I put in for an RMA to change it, but that didn't work, still have the blinking. I'm sending the card out for a replacement in the morning, but for the past 5 days my computer would randomly freeze while playing games, I could still hear sound but on a 3 second loop and my screen wouldn't go black, but nothing would respond, forcing me to press the restart button.

 

I've tried putting my old GPU in since I still have it lying around and am still having the crashes, so now I'm not even sure there is any kind of issue with the new video card.

 

The sysnative had an issue when running:

 

*********************************************************************
 
Microsoft Windows [Version 10.0.16299.192]
 
  HomeDrive C:
  HomePath \Users\Ezdis
  Userprofile C:\Users\Ezdis
*********************************************************************
 
 
The GPU in the above link is my old video card as my new one is currently in a box to be sent away in the morning, my actual card is the RX580GAMING-8GB.


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#2 jcgriff2

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Posted 04 January 2018 - 11:09 PM

What issue(s) did the Sysnative app have?

There should be a folder in Documents named SysnativeFileCollectionApp -- the output of the Sysnative app.

Perhaps there is enough in it for us to start. Please zip it up and attach.

However, you are obviously dealing with hardware issues here. Something occurred during assembly or the parts are bad or incompatible. It could even be the motherboard.

Make sure all connections in the new system are correct and secure.

Regards. . .

jcgriff2
Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#3 Dexeron

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Posted 04 January 2018 - 11:16 PM

What issue(s) did the Sysnative app have?

There should be a folder in Documents named SysnativeFileCollectionApp -- the output of the Sysnative app.

Perhaps there is enough in it for us to start. Please zip it up and attach.

When I ran it I got a notepad that had:

 

 
 There is a problem with the Environement variables on this system.
 Unable to determine the location of the Documents or Desktop folders.
 
   Copy and paste the following information to the
   forum where you are receiving assistance:
*********************************************************************
 
Microsoft Windows [Version 10.0.16299.192]
 
  HomeDrive C:
  HomePath \Users\Ezdis
  Userprofile C:\Users\Ezdis
*********************************************************************
 
It didn't make anything in documents.

 

However, you are obviously dealing with hardware issues here. Something occurred during assembly or the parts are bad or incompatible. It could even be the motherboard.

Make sure all connections in the new system are correct and secure.

Regards. . .

jcgriff2

My apologies, I figured with the random freeze/hangup it belong in this sub forum. Should I repost in hardware?



#4 jcgriff2

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Posted 06 January 2018 - 11:49 PM

I would suggest posting in Hardware forum.
Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present




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