Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Infected with Smart Service Trojan/Rootkit(s)


  • This topic is locked This topic is locked
5 replies to this topic

#1 Jaceonator

Jaceonator

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:35 AM

Posted 04 January 2018 - 12:45 AM

Here are my FRST logs. Cant seem to get rid of it. 

 I have followed many guides already so ADW, FRST, MBAR and MWB are already on my pc. 

Also giving you my MBAR logs.

 

Attached Files


Edited by Jaceonator, 04 January 2018 - 12:57 AM.


BC AdBot (Login to Remove)

 


#2 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,485 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:35 AM

Posted 04 January 2018 - 08:02 AM

Hi Jaceonator :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Launch FRST and copy/paste the following in the text area. Once done, click on the Fix button. Afterwards, a file called fixlog.txt will appear on your desktop. Attach it in your next reply.
Start::
CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
CMD: bcdedit.exe /set {default} recoveryenabled yes
CMD: fltmc instances
CMD: dir C:\Windows\system32\drivers
End::

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 Jaceonator

Jaceonator
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:35 AM

Posted 05 January 2018 - 03:11 AM

Here is the requested FRST log. 

Attached Files



#4 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,485 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:35 AM

Posted 05 January 2018 - 08:04 AM

For the next part, you'll need to download the FRST executable and fixlist.txt on a clean computer, and move them on your USB Flash Drive. That USB can only be inserted in the infected computer if it is either shutdown, or in the Windows RE. Otherwise, the infection will mess with the files on the USB and you'll have to restart.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Recovery Environment Scan
Follow the instructions below to download and execute a scan on your system with FRST from the Recovery Environment, and provide the logs in your next reply.

Item(s) required:
  • USB Flash Drive (size depend on if you have to create a USB Recovery or Installation media)
  • CD/DVD (optional: only needed if you need to create a Recovery or Installation media and your USB Flash Drive is too small)
  • Another computer (optional: only needed if you cannot work from the infected computer directly)
Preparing the USB Flash Drive
  • Download the right version of FRST for your system:
  • Move the executable (FRST.exe or FRST64.exe) on your USB Flash Drive
  • Download the attached fixlist.txt, and move it on your USB Flash Drive as well
Boot in the Recovery Environment
  • Plug your USB Flash Drive in the infected computer
  • To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:
    • Restart the computer
    • Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears
    • Use the arrow keys to select Repair your computer, and press on Enter
    • Select your keyboard layout (US, French, etc.) and click on Next
    • Click on Command Prompt to open the command prompt
      Note: If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums.
  • To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums
    Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial.
  • To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums
    Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.
Once in the command prompt
  • In the command prompt, type notepad and press on Enter
  • Notepad will open. Click on the File menu and select Open
  • Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
  • In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
  • Note: Replace the letter e with the drive letter of your USB Flash Drive
  • FRST will open
  • Click on Yes to accept the disclaimer
  • Click on the Fix button and wait for the scan to complete
  • A log called fixlog.txt will be saved on your USB Flash Drive. Attach it in your next reply

Attached Files


unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#5 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,485 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:35 AM

Posted 11 January 2018 - 08:15 AM

Hi Jaceonator,

Are you still with me?

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#6 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,485 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:35 AM

Posted 13 January 2018 - 10:43 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users