Posted 03 January 2018 - 10:13 PM
We have multiple iPhones and iPads, an Android smartphone, a Windows laptop, Nintendo Switch, and Chromecast that have been repeatedly and simultaneously losing their connections to our 5G wifi (which never previously gave us trouble). Attempting to reconnect results in an error message stating the saved password in our devices is incorrect, which it is not. Re-entering the password manually gives the same message. (I can sign into the router settings while connected to the 2.4 wifi and confirm there that the 5G password is still the same as it always was, identical to the 2.4 password). Turning the Verizon router off and on fixes the problem for a while. Disabling and re-enabling just the 5G through the router settings has also worked, but the fix is always temporary. It reoccurs at least once a day lately. What is going on here and how might we fix it? Thanks for reading!