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Malwarebytes Anti-Malware does not want to install


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13 replies to this topic

#1 adnaneb04

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Posted 03 January 2018 - 11:09 AM

Hi everyone.

 

I have been trying to install Malwarebytes on my recently updated Windows 10 computer, but every time I'm trying to install it, I get this:

 

''You need to restart the computer to continue the installation.''

''Do you want to restart now?''

 

I say ''Yes'', so it restarts my computer.

When the computer starts up again, UAC asks me if I want to run the installation, I say ''Yes''.

It looks like it's going to install, but is says:

 

''You need to restart the computer to continue the installation.''

''Do you want to restart now?''

 

And the cycle continues.

Here is some information about my computer:

 

Type: Laptop

Manufacture: HP

CPU: AMD A10-5745M APU 2.10GHz 8 cores

GPU: Radeon HD Graphics

RAM: 8GB (7.19GB usable)

Architecture: 64-bit OS, 64-bit Processor

OS: Windows 10 Home 64-bit

Previous OS: Windows 8.1 64bit (updated 23 days ago)

 

Hope someone could help me!

 

Post has been uploaded by adnaneb04 at 01/03/2018 17:09


Edited by adnaneb04, 03 January 2018 - 11:11 AM.


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#2 mikey11

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Posted 03 January 2018 - 11:10 AM

try to install it in safe mode



#3 adnaneb04

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Posted 03 January 2018 - 11:14 AM

Okay mikey11, I am going to try that!

 

Thanks for the quick answer!

 

Reply has been uploaded by adnaneb04 at 01/03/2018 17:14



#4 adnaneb04

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Posted 03 January 2018 - 11:40 AM

Thanks for the help mikey11, but it still wanted me to restart the computer, and it restarted to usual Windows, back to step one.

 

Reply has been uploaded by adnaneb04 at 01/03/2018 17:40


Edited by adnaneb04, 03 January 2018 - 11:41 AM.


#5 mikey11

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Posted 03 January 2018 - 11:44 AM

where did you download the malwarebytes from?



#6 quietman7

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Posted 03 January 2018 - 11:47 AM

You can also try temporarily disabling Windows 10 Defender first, then install Malwarebytes.

 

Since Windows 8/10 Defender includes anti-virus protection, it typically is disabled automatically by the installation of a third-party anti-virus program except for Limited Periodic Scanning in Windows 10 Anniversary Update and Windows Defender Antivirus (Windows 10 Creators Update) to avoid conflicts.

However, in some cases Windows Defender may not disable itself or you may need to temporarily disable it before installing a third-party antivirus or additional anti-malware software.


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#7 adnaneb04

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Posted 03 January 2018 - 11:48 AM

I downloaded the Malwarebytes installation from Malwarebytes website (https://www.malwarebytes.com/), mikey11.

 

 

Reply has been uploaded by adnaneb04 at 01/03/2018 17:48


Edited by adnaneb04, 03 January 2018 - 11:48 AM.


#8 adnaneb04

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Posted 03 January 2018 - 11:50 AM

I am using Avast Premier, how do I disable it? quietman7.

 

Reply has been uploaded by adnaneb04 at 01/03/2018 17:50



#9 quietman7

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Posted 03 January 2018 - 11:51 AM

Is Windows Defender also enabled?


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#10 adnaneb04

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Posted 03 January 2018 - 11:57 AM

If I take a look at ''Windows Defender Security center'', it says Avast Antivirus is installed as an antivirus and a green check mark. And I can't find Windows Defender in task manager.

 

Reply has been uploaded by adnaneb04 at 01/03/2018 17:57



#11 quietman7

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Posted 03 January 2018 - 11:57 AM

To temporarily disable avast!, right-click on the avast! icon in system tray. Select avast! shields control and there will be options to disable avast for 10 minutes, 1 hour, until the computer is restarted or permanently.
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#12 adnaneb04

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Posted 03 January 2018 - 11:58 AM

Ok! Let me try that!

 

Reply has been uploaded by adnaneb04 at 01/03/2018 17:58



#13 adnaneb04

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Posted 03 January 2018 - 12:04 PM

It worked, thanks for the help!

 

Reply has been uploaded by adnaneb04 at 01/03/2018 18:04



#14 quietman7

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Posted 03 January 2018 - 12:05 PM

You're welcome.
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