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Unwanted with Left Click/Browser Freezing


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10 replies to this topic

#1 jjyvette

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Posted 02 January 2018 - 10:03 PM

Hello!

 

For about 2 weeks now, I have noticed that when left clicking in a field (ie, username/password field, google search ect), miscellaneous pop up ads follow or I am redirected to an advertisement. This is particularly troublesome when filling out applications. Just clicking to view my profile on this site, it redirected my browser window to another unwarranted ad. I have also noticed that my computer has slowed down quite a bit since having this annoying issue. It often freezes my browser for about 5 minutes before it resumes as normal.

 

In addition, I noticed a search bar at the top of my browser that redirects my cursor when attempting to search in google. If I do not redirect it my cursor, it instead sends my search through yahoo (an another unwarranted ad may also pop up). I do not remember downloading a search bar or any program that would include one in its download.

 

I am currently running Windows 10 Home, 64-bit on a Toshiba Satellite C55t

 

My most utilized browser is Firefox.

 

Please help me figure this issue out. I do not feel safe entering any important information in my computer while having this issue.

 

Thanks,

J


Edited by jjyvette, 02 January 2018 - 10:07 PM.


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#2 buddy215

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Posted 03 January 2018 - 06:04 AM

Use the programs below to clean, remove malware and remove adware.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of Google Chrome and Avast.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Malwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update its database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

If you are unable to run a scan using MBAM:

Follow the instructions in the thread below. Make sure to download the MBAR linked in it. Let me know if you're not able to launch it and run a scan.
https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

 

 

Download AdwCleaner by Xplode onto your desktop. (compatible with Windows 7, 8 and 10)

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

Download and run the FREE online scanner from Free Virus Scan | Online Virus Scan from ESET | ESET

  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 jjyvette

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Posted 03 January 2018 - 06:35 PM

Thank you for your reply! I'm working on these scans right now and will report back when done.

 

J



#4 jjyvette

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Posted 03 January 2018 - 07:50 PM

Here are my results from the MBAM Scan. I am now completing the rest of the instructions.

 

Thanks,

J

 

---------------

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 1/3/18
Scan Time: 6:11 PM
Log File: da88a57a-f0e3-11e7-bd4f-008cfa761c18.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3618
License: Trial

-System Information-
OS: Windows 10 (Build 15063.786)
CPU: x64
File System: NTFS
User: JEYH\juell

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 318051
Threats Detected: 40
Threats Quarantined: 40
Time Elapsed: 11 min, 31 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 24
PUP.Optional.MyPCBackup, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\LAUNCHPRESIGNUP, Quarantined, [204], [241045],1.0.3618
PUP.Optional.MyPCBackup, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{4318CB7D-A427-435D-A0C1-48B756278E94}, Quarantined, [204], [241045],1.0.3618
PUP.Optional.MyPCBackup, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\PLAIN\{4318CB7D-A427-435D-A0C1-48B756278E94}, Quarantined, [204], [241045],1.0.3618
PUP.Optional.SuperOptimizer, HKU\S-1-5-18\SOFTWARE\APPDATALOW\{1146AC44-2F03-4431-B4FD-889BC837521F}, Quarantined, [2336], [243667],1.0.3618
PUP.Optional.ConsumerInput, HKU\S-1-5-18\SOFTWARE\APPDATALOW\SOFTWARE\Compete, Quarantined, [170], [253738],1.0.3618
PUP.Optional.CrossRider, HKU\S-1-5-18\SOFTWARE\APPDATALOW\SOFTWARE\_CrossriderRegNamePlaceHolder_, Quarantined, [203], [237370],1.0.3618
PUP.Optional.MultiPlug, HKU\S-1-5-21-3290792550-1867399392-3106884097-1001_Classes\INTERFACE\{3B3F3AAD-FB97-49FF-BFEE-D22869AC4326}, Quarantined, [230], [247117],1.0.3618
PUP.Optional.MultiPlug, HKU\S-1-5-21-3290792550-1867399392-3106884097-1001_Classes\TYPELIB\{157B1AA6-3E5C-404A-9118-C1D91F537040}, Quarantined, [230], [247117],1.0.3618
PUP.Optional.HighDefAction, HKU\S-1-5-21-3290792550-1867399392-3106884097-1001\SOFTWARE\HighDefAction, Quarantined, [12830], [239059],1.0.3618
PUP.Optional.OneSoftPerDay, HKU\S-1-5-21-3290792550-1867399392-3106884097-1001\SOFTWARE\onesoftperday, Quarantined, [598], [241372],1.0.3618
PUP.Optional.YorkNewCin, HKU\S-1-5-21-3290792550-1867399392-3106884097-1001\SOFTWARE\YorkNewCin, Quarantined, [8834], [245167],1.0.3618
PUP.Optional.CinemaPlus, HKU\S-1-5-21-3290792550-1867399392-3106884097-1001\SOFTWARE\ARENAHD, Quarantined, [2385], [236510],1.0.3618
PUP.Optional.HighDefAction, HKLM\SOFTWARE\HighDefAction, Quarantined, [12830], [239060],1.0.3618
PUP.Optional.YorkNewCin, HKLM\SOFTWARE\YorkNewCin, Quarantined, [8834], [245168],1.0.3618
PUP.Optional.Spigot, HKU\S-1-5-21-3290792550-1867399392-3106884097-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{127B5C4B-0D56-4A7A-B7AB-3BEAD5D4E63D}, Quarantined, [605], [243431],1.0.3618
PUP.Optional.WebProtector, HKLM\SOFTWARE\WOW6432NODE\GOOGLE\CHROME\EXTENSIONS\KFECNPMGNLNBMIPAOGFHOACOIOIFJGKO, Quarantined, [6414], [244839],1.0.3618
PUP.Optional.WebProtector, HKU\S-1-5-21-3290792550-1867399392-3106884097-1001\SOFTWARE\GOOGLE\CHROME\EXTENSIONS\kfecnpmgnlnbmipaogfhoacoioifjgko, Quarantined, [6414], [244839],1.0.3618
PUP.Optional.ConsumerInput, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{7D87094D-49E1-4C72-8C9E-3D937A119BE5}, Quarantined, [170], [245885],1.0.3618
PUP.Optional.ConsumerInput, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{7D87094D-49E1-4C72-8C9E-3D937A119BE5}, Quarantined, [170], [245885],1.0.3618
PUP.Optional.CinemaPlus, HKLM\SOFTWARE\ARENAHD, Quarantined, [2385], [236526],1.0.3618
PUP.Optional.PCTuner, HKLM\SOFTWARE\WOW6432NODE\HIGHDEFACTION, Quarantined, [11156], [241635],1.0.3618
PUP.Optional.CinemaPlus, HKLM\SOFTWARE\WOW6432NODE\ARENAHD, Quarantined, [2385], [236526],1.0.3618
PUP.Optional.YorkNewCin, HKLM\SOFTWARE\WOW6432NODE\YorkNewCin, Quarantined, [8834], [245168],1.0.3618
PUP.Optional.Yontoo, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\EVENTLOG\APPLICATION\Update Teal Kitty, Quarantined, [33], [254132],1.0.3618

Registry Value: 10
PUP.Optional.CinemaPlus, HKU\S-1-5-21-3290792550-1867399392-3106884097-1001\SOFTWARE\ARENAHD|VALUE, Quarantined, [2385], [236510],1.0.3618
PUP.Optional.PCTuner, HKU\S-1-5-21-3290792550-1867399392-3106884097-1001\SOFTWARE\HIGHDEFACTION|VALUE, Quarantined, [11156], [241632],1.0.3618
PUP.Optional.Spigot, HKU\S-1-5-21-3290792550-1867399392-3106884097-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{127B5C4B-0D56-4A7A-B7AB-3BEAD5D4E63D}|URL, Quarantined, [605], [243431],1.0.3618
PUP.Optional.ConsumerInput, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{7D87094D-49E1-4C72-8C9E-3D937A119BE5}|APPPATH, Quarantined, [170], [245885],1.0.3618
PUP.Optional.CinemaPlus, HKLM\SOFTWARE\ARENAHD|VALUE, Quarantined, [2385], [236526],1.0.3618
PUP.Optional.PCTuner, HKLM\SOFTWARE\WOW6432NODE\HIGHDEFACTION|VALUE, Quarantined, [11156], [241635],1.0.3618
PUP.Optional.CinemaPlus, HKLM\SOFTWARE\WOW6432NODE\ARENAHD|VALUE, Quarantined, [2385], [236526],1.0.3618
PUP.Optional.ConsumerInput, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{7D87094D-49E1-4C72-8C9E-3D937A119BE5}|APPPATH, Quarantined, [170], [245885],1.0.3618
PUP.Optional.PCTuner, HKLM\SOFTWARE\HIGHDEFACTION|VALUE, Quarantined, [11156], [241635],1.0.3618
PUP.Optional.MyPCBackup, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{4318CB7D-A427-435D-A0C1-48B756278E94}|PATH, Quarantined, [204], [258107],1.0.3618

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 6
PUP.Optional.WinYahoo, C:\USERS\JUELL\APPDATA\LOCALLOW\MICROSOFT\INTERNET EXPLORER\SERVICES\WINYAHOO.ICO, Quarantined, [58], [233831],1.0.3618
PUP.Optional.MyPCBackup, C:\WINDOWS\SYSTEM32\TASKS\LAUNCHPRESIGNUP, Quarantined, [204], [241045],1.0.3618
PUP.Optional.Winsock.WnskRST, C:\WINDOWS\SYSTEM32\MYRADIOPLAYER64.DLL, Quarantined, [2379], [250676],1.0.3618
PUP.Optional.FFHijacker, C:\PROGRAM FILES\MOZILLA FIREFOX\50341015.CFG, Quarantined, [1103], [330649],1.0.3618
PUP.Optional.FFHijacker, C:\PROGRAM FILES\MOZILLA FIREFOX\DEFAULTS\PREF\50341015.JS, Quarantined, [1103], [330648],1.0.3618
PUP.Optional.Spigot, C:\USERS\JUELL\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\ARP68P3E.DEFAULT-1437162716818\PREFS.JS, Replaced, [605], [301667],1.0.3618

Physical Sector: 0
(No malicious items detected)


(end)



#5 jjyvette

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Posted 03 January 2018 - 08:04 PM

Here is my AdwCleaner log.

 

-------------------

 

# AdwCleaner 7.0.6.0 - Logfile created on Thu Jan 04 00:57:11 2018
# Updated on 2017/21/12 by Malwarebytes
# Running on Windows 10 Home (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

Deleted: C:\Users\All Users\Documents\YTAHelper
Deleted: C:\Users\Public\Documents\YTAHelper
Deleted: C:\Users\juell\AppData\Local\MalwareProtectionLive
Deleted: C:\Users\All Users\Documents\Goobzo
Deleted: C:\Users\Public\Documents\Goobzo


***** [ Files ] *****

No malicious files deleted.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

Deleted: MaxComputerCleaner_Start


***** [ Registry ] *****

Deleted: [Key] - HKLM\SOFTWARE\SiteSee
Deleted: [Key] - HKU\S-1-5-21-3290792550-1867399392-3106884097-1001\Software\ClientConnect
Deleted: [Key] - HKCU\Software\ClientConnect
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4CEE92A3-9F0C-51AB-ADC0-34EC24AD7B7E}
Deleted: [Key] - HKLM\SOFTWARE\Universal
Deleted: [Key] - HKU\S-1-5-21-3290792550-1867399392-3106884097-1001\Software\MaxComputerCleanerLanguage
Deleted: [Key] - HKCU\Software\MaxComputerCleanerLanguage
Deleted: [Key] - HKU\.DEFAULT\Software\AppDataLow\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}
Deleted: [Key] - HKU\S-1-5-18\Software\AppDataLow\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SU
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{A9582D7B-F24A-441D-9D26-450D58F3CD17}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{EE0D8859-2ED4-4B0D-9812-16865B9AFD65}
Deleted: [Key] - HKLM\SOFTWARE\Classes\TypeLib\{14EF423E-3EE8-44AE-9337-07AC3F27B744}
Deleted: [Key] - HKLM\SOFTWARE\Classes\TypeLib\{B5C4833B-847B-49CD-8EBE-CDD9B43C882F}
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{5645E0E7-FC12-43BF-A6E4-F9751942B298}
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{C7BF8F4B-7BC7-4F42-B944-3D28A3A86D8A}
Deleted: [Key] - HKLM\SOFTWARE\Classes\TypeLib\{82351433-9094-11D1-A24B-00A0C932C7DF}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{82351441-9094-11D1-A24B-00A0C932C7DF}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{023E9EC8-B147-40EB-B0B3-DF90618FB371}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{0522D9A4-4D57-437D-978D-E5B3B6C9005D}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{07F41522-AF7D-4F26-B394-094F059FDB8A}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{0C40F472-7407-4467-8914-1DEA7C326972}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{212E6D43-6062-492A-B8CC-144669FF11ED}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{224FE662-1E6D-4BC0-AEBB-9E2FB4057BE9}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{3A807417-B46D-4D37-8C9A-19AC6DE204F9}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{3CC60715-D6C5-429D-830E-43FA3F86C61D}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{4517D94C-19BA-46FA-BE66-2A30CEAC4A85}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{555D7146-94A8-4C94-AE76-C39CDC7F7705}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{59D188FA-757A-424E-8C93-F58FFD896BD7}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{8120D9D6-785C-4413-9C0C-DF2028C56FAD}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{823AE2EB-E62C-4847-B192-C99B91B92416}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{9B4F7CFE-987D-410E-A8E4-20182E0B3C24}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{9B9A45F4-18FC-484A-BACA-076D78273D8E}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{A6D54287-7939-466A-8579-92546D946C8C}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{A78EDAFB-926F-4D93-AB13-8232D7378EB1}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{A8F7D0A5-7074-40B8-9BDC-1174BDD0A132}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{D14D64BC-A0E4-42E3-BB72-FB41EA43C198}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{DD1F043F-ABC8-4643-8B95-D2C5B22BB019}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{E3F3E8F9-F747-4DD6-BA6B-82A6CE1E0860}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{ED0B64D4-BF27-4521-AD27-190F49BF5EA7}
Deleted: [Key] - HKLM\SOFTWARE\Classes\TypeLib\{1112F282-7099-4624-A439-DB29D6551552}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{FA7B2795-C0C8-4A58-8672-3F8D80CC0270}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}
Deleted: [Value] - HKU\S-1-5-21-3290792550-1867399392-3106884097-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run|WindApp
Deleted: [Value] - HKU\S-1-5-21-3290792550-1867399392-3106884097-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run|Selection Tools
Deleted: [Key] - HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application
Deleted: [Key] - HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Application
Deleted: [Key] - HKU\S-1-5-21-3290792550-1867399392-3106884097-1001\Software\Classes\Software\{4E7638A1-6962-4e44-A6B9-F40E84FD6D09}
Deleted: [Key] - HKU\S-1-5-21-3290792550-1867399392-3106884097-1001_Classes\Software\{4E7638A1-6962-4e44-A6B9-F40E84FD6D09}
Deleted: [Key] - HKCU\Software\Classes\Software\{4E7638A1-6962-4e44-A6B9-F40E84FD6D09}
Deleted: [Key] - HKU\S-1-5-21-3290792550-1867399392-3106884097-1001\Software\Classes\Software\{4E7638A1-6962-4e44-A6B9-F40E84FD6D09}
Deleted: [Key] - HKU\S-1-5-21-3290792550-1867399392-3106884097-1001_Classes\Software\{4E7638A1-6962-4e44-A6B9-F40E84FD6D09}
Deleted: [Key] - HKCU\Software\Classes\Software\{4E7638A1-6962-4e44-A6B9-F40E84FD6D09}
Deleted: [Key] - HKU\S-1-5-21-3290792550-1867399392-3106884097-1001\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\windows_ie_ac_001\Software\Installer
Deleted: [Value] - HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{9BC378AF-9C19-4032-9C60-7320FDFB9DCF}
Deleted: [Value] - HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{C35B6896-219E-46BA-8C14-30CF54E0F151}


***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0



*************************

C:/AdwCleaner/AdwCleaner[S0].txt - [7358 B] - [2018/1/4 0:55:49]


########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########



#6 buddy215

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Posted 04 January 2018 - 05:36 AM

After you have posted the Eset scan results....do this:

 

Tell me how the computer is performing....and if searches in Firefox are still a problem or not.

 

  • Please download Security Check by glax24 and save the file to the Desktop
  • Run the tool by accepting all the Security prompts
  • when complete the tool will produce a log file C:\SecurityCheck\SecurityCheck.txt and also copy the contents to the Clipboard
  • Simply Paste the log to your reply

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#7 jjyvette

jjyvette
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Posted 04 January 2018 - 12:50 PM

Here are my ESET Scan results. So far, so good with using my browser! I have not had any unwanted popups, nor have I been directed to any odd sites. I'm working on the last scan that you have recommended right now.

 

Thank you for all of your time and efforts in helping me with this issue! It is GREATLY appreciated.

 

-J

 

-----------------

 

 

C:\Program Files (x86)\Kingsoft\Kingsoft Office\10.2.0.5908\wtoolex\wpsupdate.exe_d_39f20b    a variant of Win32/KingSoft.D potentially unwanted application    cleaned by deleting
C:\Program Files (x86)\Kingsoft\Kingsoft Office\10.2.0.5965\wtoolex\wpsupdate.exe    a variant of Win32/KingSoft.D potentially unwanted application    cleaned by deleting
C:\Users\juell\AppData\Roaming\Kingsoft\wps\addons\pool\win-i386\fpdata_1.0.0.0\download.7z    a variant of Win32/KingSoft.D potentially unwanted application    deleted
C:\Users\juell\AppData\Roaming\Kingsoft\wps\addons\pool\win-i386\fpdata_1.0.0.0\wpsupdate.exe    a variant of Win32/KingSoft.D potentially unwanted application    cleaned by deleting
C:\Users\juell\AppData\Roaming\Kingsoft\wps\addons\pool\win-i386\fpdata_1.0.0.1\download.7z    a variant of Win32/KingSoft.D potentially unwanted application    deleted
C:\Users\juell\AppData\Roaming\Kingsoft\wps\addons\pool\win-i386\fpdata_1.0.0.1\wpsupdate.exe    a variant of Win32/KingSoft.D potentially unwanted application    cleaned by deleting
C:\Users\juell\AppData\Roaming\Kingsoft\wps\addons\pool\win-i386\fpdata_1.0.210708.0\download.7z    a variant of Win32/KingSoft.D potentially unwanted application    deleted
C:\Users\juell\AppData\Roaming\Kingsoft\wps\addons\pool\win-i386\fpdata_1.0.210708.0\wpsupdate.exe    a variant of Win32/KingSoft.D potentially unwanted application    cleaned by deleting
C:\Users\juell\Documents\Fix Files\office_free_2013.exe    a variant of Win32/KingSoft.D potentially unwanted application    cleaned by deleting
C:\Users\juell\Downloads\ccsetup521.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application    cleaned by deleting
C:\Users\juell\Downloads\ccsetup538.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application    cleaned by deleting
 



#8 jjyvette

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Posted 04 January 2018 - 12:56 PM

Also, Here is my Security Check scan log.

 

--------------

 

SecurityCheck by glax24 & Severnyj v.1.4.0.53 [27.10.17]
WebSite: www.safezone.cc
DateLog: 04.01.2018 11:51:36
Path starting: C:\Users\juell\AppData\Local\Temp\SecurityCheck\SecurityCheck.exe
Log directory: C:\SecurityCheck\
IsAdmin: True
User: juell
VersionXML: 4.81is-30.12.2017
___________________________________________________________________________

Windows 10(6.3.15063) (x64) Core Release: 1703 Lang: English(0409)
Installation date OS: 22.08.2017 20:39:28
LicenseStatus: Windows®, Core edition The machine is permanently activated.
LicenseStatus: Office 15, OfficeO365HomePremR_SubTrial5 edition Windows is in Notification mode
Boot Mode: Normal
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
SystemDrive: C: FS: [NTFS] Capacity: [453.8 Gb] Used: [125.4 Gb] Free: [328.4 Gb]
------------------------------- [ Windows ] -------------------------------
Internet Explorer 11.786.15063.0
User Account Control enabled
The elevation prompt for administrators disabled
^It is recommended to enable (default): Win+R typing UserAccountControlSettings and Enter^
Automatically download and schedule installation
Windows Update (wuauserv) - The service has stopped
Security Center (wscsvc) - The service is running
Remote Registry (RemoteRegistry) - The service has stopped
SSDP Discovery (SSDPSRV) - The service is running
Remote Desktop Services (TermService) - The service has stopped
Windows Remote Management (WS-Management) (WinRM) - The service has stopped
---------------------------- [ Antivirus_WMI ] ----------------------------
Windows Defender (enabled and up to date)
--------------------------- [ FirewallWindows ] ---------------------------
Windows Firewall (MpsSvc) - The service is running
--------------------------- [ AntiSpyware_WMI ] ---------------------------
Windows Defender (enabled and up to date)
---------------------- [ AntiVirusFirewallInstall ] -----------------------
Norton Anti-Theft v.1.10.0.9
-------------------------- [ SecurityUtilities ] --------------------------
Malwarebytes version 3.3.1.2183 v.3.3.1.2183
--------------------------- [ OtherUtilities ] ----------------------------
FileZilla Client 3.7.3 v.3.7.3 Warning! Download Update
VLC media player v.2.2.4 Warning! Download Update
WinRAR 4.11 (32-bit) v.4.11.0 Warning! Download Update
--------------------------------- [ IM ] ----------------------------------
Skype™ 7.14 v.7.14.104 Warning! Download Update
-------------------------------- [ Java ] ---------------------------------
Java 8 Update 45 v.8.0.450 Warning! Download Update
Uninstall old version and install new one (jre-8u152-windows-i586.exe).
--------------------------- [ AppleProduction ] ---------------------------
iTunes v.12.0.1.26 Warning! Download Update
^Please use Apple Software Update tool.^
Bonjour v.3.0.0.10 Warning! Download Update
^Please use Apple Software Update tool.^
Bonjour Service (Bonjour Service) - The service is running
--------------------------- [ AdobeProduction ] ---------------------------
Adobe AIR v.14.0.0.178 Warning! Download Update
Adobe Flash Player 28 NPAPI v.28.0.0.126
Adobe Shockwave Player 12.0 v.12.0.7.148 Warning! Download Update
Adobe Acrobat XI Pro v.11.0 Warning! Download Update
Adobe Reader XI (11.0.23)  MUI v.11.0.23
------------------------------- [ Browser ] -------------------------------
Mozilla Firefox 57.0.3 (x64 en-US) v.57.0.3
--------------------------- [ RunningProcess ] ----------------------------
firefox.exe
------------------ [ AntivirusFirewallProcessServices ] -------------------
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe v.3.0.0.1284
Malwarebytes Service (MBAMService) - The service is running
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe v.3.1.0.595
C:\ProgramData\Microsoft\Windows Defender\Platform\4.12.17007.17123-0\MsMpEng.exe v.4.12.17007.17123
C:\ProgramData\Microsoft\Windows Defender\Platform\4.12.17007.17123-0\NisSrv.exe v.4.12.17007.17123
C:\Program Files\Windows Defender\MSASCuiL.exe v.4.11.15063.0
Windows Defender Antivirus Service (WinDefend) - The service is running
Windows Defender Antivirus Network Inspection Service (WdNisSvc) - The service is running
---------------------------- [ UnwantedApps ] -----------------------------
WildTangent Games v.1.0.4.0 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
Update Installer for WildTangent Games App << Hidden Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
WildTangent Games App (Toshiba Games) v.4.0.10.20 << Hidden Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
----------------------------- [ End of Log ] ------------------------------
 



#9 buddy215

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Posted 04 January 2018 - 01:49 PM

Uninstall these programs: Use Download Revo Uninstaller Freeware in Advanced mode to uninstall the programs.

Java 8 Update 45 v.8.0.450

Adobe AIR v.14.0.0.178

WildTangent Games v.1.0.4.0

Update Installer for WildTangent Games App

WildTangent Games App

 

If Kingsoft is found by Revo...let it uninstall Kingsoft

 

Post back to let me know if any problems still exist or not. Thanks for letting me know that there has been some success.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#10 jjyvette

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Posted 04 January 2018 - 03:26 PM

It seems that everything is back to normal. No more weird search bar, and no annoying click activated popups. Thank you MILLIONS for all of your help!

 

-J



#11 buddy215

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Posted 04 January 2018 - 05:49 PM

You're welcome...happy surfin'


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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