I have HP windows 10- laptop and it has been crashing for the past few days or probably since last 2 weeks. The laptop was shipped with Windows 7 by HP but last year as there was Free upgrade from Win 7 to Win 10, I upgraded it. The laptop was bought some where around 2012 or 2013.
I have used WhoCrashed software to analyse the crash dumps and below is the output:
Crash dumps are enabled on your computer.
Crash dump directories:
On Tue 02-Jan-18 1:29:57 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\010218-33078-01.dmp
This was probably caused by the following module: nt_wrong_symbols.sys (nt_wrong_symbols)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8024AD3E844, 0xFFFFA580381B6C78, 0xFFFFA580381B64B0)
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nt_wrong_symbols.sys .
Google query: nt_wrong_symbols.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
OS Name Microsoft Windows 10 Home
Version 10.0.14393 Build 14393
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ALI
System Manufacturer Hewlett-Packard
System Model HP Pavilion g6 Notebook PC
System Type x64-based PC
System SKU B3J80PA#ACJ
Processor AMD A8-4500M APU with Radeon HD Graphics, 1900 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.03, 16-Apr-12
SMBIOS Version 2.7
Embedded Controller Version 57.21
BIOS Mode Legacy
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.14393.1378"
User Name ALI\Mubin Ali
Time Zone India Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.48 GB
Available Physical Memory 983 MB
Total Virtual Memory 6.73 GB
Available Virtual Memory 4.16 GB
Page File Space 3.25 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
Things that I have done so far:
1- Checked HP site and there is no new drivers available for the model of laptop with Windows 10, same for BIOS
2- I downloaded IO Bit Driver Booster and upgraded what ever drivers I could find.
Also, I am not sure if this issue is related to the Crashing but I have noticed that when I installed ZOne Alarm Free Firewall or use any Torrent App like Vuze, there is some distortion in the audio while playing Youtube or VLC. I uninstalled Zone alarm and shut down Vuze and the distortion stopped. Not sure if both the crashing and audio distortion are some how related or not.
I do not have the resources to backup data and re-install the OS.
Any help would be really appreciated.
Edited by Mubin Ali, 02 January 2018 - 04:39 AM.