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Lenovo T60 Laptop freezing


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#1 mystic12

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Posted 01 January 2018 - 02:13 PM

Hey guys, I was able to run all virus scans on this pc and it did not show anything and 2 passes of memtest was ok but now when I go to desktop it freezes immediately and the mouse won't move, help?



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#2 JohnC_21

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Posted 01 January 2018 - 03:22 PM

Does it freeze in safe mode? If not then do a clean boot and start enabling startup items and services a few at a time. A memtest is best done overnight but because it freezes at the desktop immediately Memtest should have shown than even at 2 passes. 

 

If it does freeze in safe mode then do a hard drive test with bootable media like UBCD using Parted Magic.



#3 mystic12

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Posted 01 January 2018 - 03:40 PM

It froze in safe mode and also before PM could fully load or go to it's desktop


Edited by mystic12, 01 January 2018 - 03:41 PM.


#4 JohnC_21

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Posted 01 January 2018 - 04:04 PM

Sounds like a hardware issue. How were you able to run memtest if the computer freezes in Safe and Normal mode? You used the boot disk of Memtest+?



#5 mystic12

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Posted 01 January 2018 - 04:05 PM

 You used the boot disk of Memtest+?

Yes



#6 JohnC_21

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Posted 01 January 2018 - 04:19 PM

And Parted Magic fails? I am not sure how else to proceed. It seems as if the computer freezes under some kind of graphics load like Parted Magic but works fine on a disk like Memtest. Have you tried booting some other distro? Maybe Puppy?



#7 mystic12

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Posted 01 January 2018 - 04:52 PM

Puppy is freezing too. So, since no diagnostics can be run, only option I am seeing is try to wipe the drive but the owner doesn't want to loose his softwares. Would cloning work in this case?



#8 JohnC_21

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Posted 01 January 2018 - 05:23 PM

Cloning would be your only option if the client want's to keep his software. In a case like this I doubt cloning will work but it's worth a try.



#9 mystic12

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Posted 01 January 2018 - 05:35 PM

The problem with attempting cloning is I will not want to give him any guarantees so I will ask or he can take to a store who might have better diagnostic options.



#10 mystic12

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Posted 01 January 2018 - 06:43 PM

Wait, First I can try swapping with another HDD and that would rule that out at least?


Edited by mystic12, 01 January 2018 - 06:43 PM.


#11 JohnC_21

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Posted 01 January 2018 - 06:51 PM

Good idea. Swap out the drive and install Windows 7 on the new drive. If that freezes then you have the hardware problem. 






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