I have a new Dell XPS desktop computer that I am ready for my husband to set up for me to replace a Dell OptiPlex.
We've had it for awhile, but, due to the remodeling our house & just being busy with our jobs & lives, we have not
yet set it up to replace the OptiPlex. Now, towards the end of this summer, he set it up on his side of the office, ran updates, & loaded certain free features.
The new computer has Windows 10. He set up a password to get into the computer. Well, unfortunately, now that I am
ready to change computers, he has forgotten the password. He wrote it down but does not know where the piece of paper is.
He downloaded one program called Windows Password Key Standard. It hasn't helped.
Tonight, we downloaded a Password Recovery 5.0 program that I found on the bleepingcomputer website. (It is a 30-day trial with a money-back guarantee.) We downloaded it on my old computer & saved it to a flash drive. He could not get it to work in the new computer.
We are back to square one. We don't know what to do. Any suggestions?