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Something using large amounts of internet.


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#1 CRJ1234

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Posted 29 December 2017 - 03:34 PM

I keep getting over charges for too much internet usage. I have been using very large amounts of data and I have no idea why. By elimination I have pinpointed it to my desktop. I ran some virus scans and did not find anything. I use ebay, amazon and facebook quite a bit. I try to be careful about what I use, there is no porn or things like that that I am aware of being used on my computer.  I have windows 7 pro.  Please, can anyone help me figure out what is using my internet and how to fix this?



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#2 OldPhil

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Posted 29 December 2017 - 03:46 PM

Are you wireless?  A buddy had a kids neighbor eating a lot of data by riding on his connection!


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#3 CRJ1234

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Posted 29 December 2017 - 03:52 PM

No the desktop is not wireless. We did sign into our internet account and it gives us a list of all the devices using our connection. The thought did occur that someone else could be using our connection, but that is not happening. We also pinpointed all those devices and have decided now that it is the desktop. My girls both have phones and wireless use them for you tube ect BUT some of the time spans we were charged for large amounts of data they were out of state, so that eliminated those. Next is our TV/netflix but we have no had over charges before now and our use of tv/netflix has not changed-we also lowered the resolution and stopped auto play of the next episode/we unplug the tv at night (on a strip so ALL of it has no power). The only things left is the desktop.



#4 OldPhil

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Posted 29 December 2017 - 03:58 PM

Be patient for some more knowledgeable help!


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#5 CRJ1234

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Posted 29 December 2017 - 04:00 PM

well patience is all I have, cause there is no way I am going to fix this w/o help!  I am entirely at loss. :(   I am  most appreciative of any ideas!



#6 hamluis

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Posted 29 December 2017 - 04:01 PM

Who is your ISP?

 

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#7 CRJ1234

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Posted 29 December 2017 - 04:05 PM

Mediacom



#8 CRJ1234

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Posted 29 December 2017 - 04:06 PM

 They say they have no way of showing us which device specifically is using service, just the total amount of service we are using overall. So we had to spend some time trying to narrow it down.



#9 ranchhand_

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Posted 29 December 2017 - 05:11 PM

Just for another test, have you run a cmd prompt/ ipconfig /all on your machine? Does everything look normal?


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#10 CRJ1234

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Posted 29 December 2017 - 05:17 PM

no, I don't know what that is? how do I know what normal looks like?



#11 hamluis

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Posted 29 December 2017 - 05:32 PM

I don't understand...how you can determine...what "excess usage" might be.

 

What are the terms of your contract with your ISP?  Mobile devices are wireless...so I don't know how you can flatly say that the desktop is the cause of purported increased usage charges.  It's the wireless service which is the moneymaker for many ISPs. since wired service is counter to what many persons now choose.

 

You have discussed your bill with Customer Service reps at your ISP?

 

Louis



#12 CRJ1234

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Posted 29 December 2017 - 06:13 PM

yes I have discussed the bill, they said they cannot help me, just that I owe the money. The wireless devices used in the house are still using our internet service. Most of the time those devices are not even in this house therefore they are not using any service here. So it has to be the desktop. Since I have started only hooking the internet up when I use it, I have noticed a drop in the usage, although it is still outrageous. Last month I used all of the plan, and then they charged me for going over again, 4 times. that is how much internet I am using. I used 468 GB last month, even though previous months I used less than my 250 GB plan allowance. I have no idea where this is going, but it is costing me $40 month in over charges.



#13 CRJ1234

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Posted 29 December 2017 - 08:03 PM

So I looked at the task manager under resource monitor and in networking it shows that I have something actively running called regsvr32.exe. There is tons of them and they seem to be running alot. When I clicked the location it sent me to a folder called systemwow64. Does any of this sound like the source of my problem?  (PS I can't get my copy/paste to work on here ? so trying to tyep it in by hand, hope it all spelled right!)



#14 OldPhil

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Posted 29 December 2017 - 11:16 PM

Found this, may be of help: https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/how-can-i-stop-regsvr32exe-running-multiple-times/09f0aa41-0183-40ff-a374-52703ff50455?auth=1


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#15 CRJ1234

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Posted 30 December 2017 - 12:08 AM

I did view the above link, there is alot there, I will look into it in the morning. In the mean time I ran eset scanner ran for 2 hours and 40 mins! and found 4 things.

I can't copy/paste anything in this box for some reason, but it is too lengthy to try to type in. I don't know what to do now, should I select 'all' and then 'clean' I suppose?






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