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Windows 10 stuck in safe mode after Windows update


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#1 dreday

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Posted 28 December 2017 - 04:47 PM

Hi guys,

 

Hopefully you can help me.

 

A Lenovo laptop running Windows 10 is stuck in Safe Mode after a Windows Update.

 

- At startup the usual windows Logo shows up and then a black screen appears with 'Safe Mode' in all 4 corners.

- The op of the screen says: (Build 16299.rs3_release 170928-1534)

- The bottom toolbar shows the Windows Logo, 'type here to search' field, multi window logo, then the date and time (accurate)

- When you hover over any of the logos at the bottom - the egg timer is shown (you can't type anything in the search section)

 

 

No files appear to be accessible.

 

Please could you help?

 

Thank you!


Edited by dreday, 29 December 2017 - 05:03 AM.


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#2 null__

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Posted 28 December 2017 - 05:32 PM

This may help...

 

Hit the Windows Key + R on your keyboard

 

Type 'msconfig'

 

Under the 'Boot' tab, make sure that the Safe Boot box isn't checked.

 

 

You can also check under the General tab and make sure that it says Normal Boot and see if that helps you.



#3 dreday

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Posted 28 December 2017 - 05:55 PM

This may help...

 

Hit the Windows Key + R on your keyboard

 

Type 'msconfig'

 

Under the 'Boot' tab, make sure that the Safe Boot box isn't checked.

 

 

You can also check under the General tab and make sure that it says Normal Boot and see if that helps you.

 

Thanks for the suggestion.

 

Unfortunately, it doesn't work? (pressing Windows Key + R doesn't cause anything to happen - the screen is still the same)

 

Any ideas?

 

Many thanks


Edited by dreday, 28 December 2017 - 05:58 PM.


#4 jenae

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Posted 28 December 2017 - 06:14 PM

Hi, try pressing ctrl + alt + del if it works select "task manager" go to File and select new task. type msconfig and unselect safemode under the boot tab.



#5 dreday

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Posted 29 December 2017 - 02:54 AM

Hi, try pressing ctrl + alt + del if it works select "task manager" go to File and select new task. type msconfig and unselect safemode under the boot tab.

 

Hi. Tried that and it just loops back to the 'Hi xxxx' screen.

 

(It does the same if you click on Lock, Switch user, Sign out, Change a password or Task Manager)

 

- by clicking, the curser hovers over and the mouse click doesn't work so I've pressed 'enter'

 

What next do you think?

 

thanks,



#6 dreday

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Posted 29 December 2017 - 03:02 AM

.... another thing I've just noticed is that when on the black screen page, If I right click on the 'type here to search' section a window pops up saying: 'Microsoft Windows. This application is not responding. The program may respond again if you wait. Do you want to end the process. End process -or- Cancel'....

 

Neither option is clickable.

 

Thanks,


Edited by dreday, 29 December 2017 - 05:00 AM.





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