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TAP Provider V9


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#1 himynameisbuddy

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Posted 28 December 2017 - 03:55 PM

I need help.

 

I'd like to think I'm generally computer-savvy - I've built a few of my own PCs and I can usually fix my own issues.  However, I'm having trouble with this one.  Hopefully you guys can help me out.

 

For the past couple months, I've been randomly getting a Windows Security message (pic attached).  It pops up a couple times per day.  It's asking to install "TAP Provider V9 for Private Tunnel Networks..."  I always press "Don't Install."

 

I've done a little research on this and it seems like it's a virus or adware.  I definitely don't want to install it.  But every Google search I've done always gives me answers on how to remove the virus itself - however, I actually don't think I have the virus.  I just want the Windows Security message to stop popping up every day.  There's obviously something going on in the background of my PC that wants to try to install this thing.  But I don't know where to find that or how to remove it.

 

I have a six-month old Dell XPS 15, running the newest version of Windows 10.

 

I have done full Avira and Malwarebytes scans, which both show no infections.  I have those two programs running at all times.

 

Any ideas?  Thanks in advance!

Attached Files


Edited by hamluis, 28 December 2017 - 05:21 PM.
Moved from MRL to AII - Hamluis.


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#2 boopme

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Posted 29 December 2017 - 03:34 PM

This is an Adware..
Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8/10 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwCleaner, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 himynameisbuddy

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Posted 29 December 2017 - 05:43 PM

# AdwCleaner 7.0.6.0 - Logfile created on Fri Dec 29 22:37:43 2017
# Updated on 2017/21/12 by Malwarebytes 
# Database: 12-29-2017.1
# Running on Windows 10 Home (X64)
# Mode: scan
 
***** [ Services ] *****
 
No malicious services found.
 
***** [ Folders ] *****
 
No malicious folders found.
 
***** [ Files ] *****
 
No malicious files found.
 
***** [ DLL ] *****
 
No malicious DLLs found.
 
***** [ WMI ] *****
 
No malicious WMI found.
 
***** [ Shortcuts ] *****
 
No malicious shortcuts found.
 
***** [ Tasks ] *****
 
No malicious tasks found.
 
***** [ Registry ] *****
 
No malicious registry entries found.
 
***** [ Firefox (and derivatives) ] *****
 
No malicious Firefox entries.
 
***** [ Chromium (and derivatives) ] *****
 
No malicious Chromium entries.
 
*************************
 
C:/AdwCleaner/AdwCleaner[S0].txt - [945 B] - [2017/11/29 21:19:27]
 
 
########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt ##########
 
 
 
 
 
 
 
Nothing found - kind of what I expected :/

I'm really not sure how it keeps trying to install itself, but it is super annoying.
 
Thanks for the reply; I'll keep digging and post a solution if I find one.


#4 boopme

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Posted 30 December 2017 - 06:19 PM

Ok we need a deeper look and stronger tools to find it. Do steps 6 and 7.

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 himynameisbuddy

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Posted 07 January 2018 - 11:16 AM

Done!

 

https://www.bleepingcomputer.com/forums/t/667428/tap-provider-v9-keeps-asking-to-install/



#6 boopme

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Posted 07 January 2018 - 01:08 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 3 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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