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WHEA_UNCORRECTABLE_ERROR BSOD on new DIY system


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#1 Peterand89

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Posted 28 December 2017 - 10:27 AM

Hello everyone. First and foremost thank you for having a capable resource like this available. I hope you are able to help me help my friend:

 

Recently I put together a DIY computer for a friend and much to my horror it crashes within minutes after booting to desktop. Never had any crash in the BIOS or in safe mode

 

Speccy link:

http://speccy.piriform.com/results/zlvcFdvvYeITp5lL0Jwj8gp

(Created while running safe mode)

 

Legitimate copy of windows 10 installed from USB created with install media tool.

Good thermals with little temperature deviation on the cores (read with speedfand and realtemp). Same crashing pattern with same error code as seen in the logs.

I have run MemTest which passed and for good measure I swapped to a different RAM stick with exact same error occuring. 

PSU is EVGA 650W B3

 

I tried running the 

DISM.exe /Online /Cleanup-image /Restorehealth

and sfc /scannow returned "Windows Resource Protection did not find any integrity violations"

 

All hardware seatings and cables are checked and double checked and I know how to assemble computers

 

 

I am looking forward to your replies and will do my best to answer further questions as quickly as possible.

Thanks in advance,

Peter


Edited by Peterand89, 28 December 2017 - 10:39 AM.


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#2 bwv848

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Posted 28 December 2017 - 11:02 AM

Hi, Peter,
 
Given the young age of the system and being just built, I do suspect hardware to be the main fault here though it is suspicious that it never crashes in Safe Mode.
 
Please follow these BSOD posting instructions and attach the requested files by replying to this topic. You may skip the part of step three where it instructs you to create a new topic, since you already have a topic here. There's no need to create another topic.
 
While waiting for a response, I would run the hardware diagnostics located here http://www.carrona.org/hwdiag.html


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#3 Peterand89

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Posted 28 December 2017 - 11:21 AM

Logs seem to have vanished from OP. Sorry about that. 

 

While I already ran the bootable MemTest which passed I doubt it will make sense to run furmark or P95 since the download of said programs will likely crash the system, let alone the installation process...
I will try the bootable hard drive diag - does it make sense on an SSD?

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#4 bwv848

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Posted 28 December 2017 - 12:02 PM

Thank you. You make a good point about the hardware diagnostics; you may disregard them for now.

The dumps are all essentially the same; hence I will be only analyzing the latest one. We dump the WHEA error record to obtain

2: kd> !errrec ffff970c90c44028
===============================================================================
Common Platform Error Record @ ffff970c90c44028
-------------------------------------------------------------------------------
Record Id     : 01d37fe8b3aaf2bb
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 12/28/2017 14:34:23 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffff970c90c440a8
Section       @ ffff970c90c44180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Instruction Execute
Flags         : 0x00
Level         : 0
CPU Version   : 0x00000000000506e3
Processor ID  : 0x0000000000000004

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffff970c90c440f0
Section       @ ffff970c90c44240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000004
CPU Id        : e3 06 05 00 00 08 10 04 - bf fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffff970c90c44240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffff970c90c44138
Section       @ ffff970c90c442c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : ICACHEL0_IRD_ERR (Proc 2 Bank 0)
  Status      : 0xf600048000040150
  Address     : 0x00007ff9a2fff86d
  Misc.       : 0x0000000000000000

which indicates a cache error on processor two. This is consistent with the older, previous dumps.

You have the latest BIOS version released by GIGABYTE and you are not overclocking:

2: kd> !sysinfo machineid; !sysinfo cpuspeed
Machine ID Information [From Smbios 3.0, DMIVersion 0, Size=4171]
BiosMajorRelease = 5
BiosMinorRelease = 12
BiosVendor = American Megatrends Inc.
BiosVersion = F23d
BiosReleaseDate = 12/01/2017
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = Z170X-UD3
SystemFamily = Default string
SystemVersion = Default string
SystemSKU = Default string
BaseBoardManufacturer = Gigabyte Technology Co., Ltd.
BaseBoardProduct = Z170X-UD3-CF
BaseBoardVersion = x.x
CPUID:        "Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504

I've double-checked the compatibility of the CPU with your motherboard, and it is indeed supported by GIGABYTE. Given the very consistent chain of errors and newness of the installation and build, I am nearly 100% this is a hardware fault.  For the time being, consider removing the CMOS battery to reset any improper timings and check that the CPU is installed correctly with the appropriate amount of thermal paste and of course ensure there are no bent pins. (Disregard this if you've done this already. :wink:)

If none of the above helps, I would suggest you return your CPU — it's probably the best way out. You should never tolerate BSODs on any new system. While I don't suggest you run any of the hardware diagnostics I listed earlier, can you try the Intel® Processor Diagnostic Tool? That way if it yields errors, you should be guaranteed a hassle-free return process. :)


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#5 Peterand89

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Posted 28 December 2017 - 02:14 PM

I have now tried:

 

Running intel processor diagnostic tool - Passed

 

Complete reseating of the CPU and CPU cooler - no effect.

Didn't notice anything particularly interesting. TIM evenly spread and a little on the generous side, but nothing of interest here.

However, I did notice a single pin in the socket that was bent ever so slightly. I do find it hard to believe that it should be the underlying culprit but I have attached a picture of it with an indication of the particular pin of interest.

 

Resetting CMOS - no effect

 

Another question: Seeing as the machine runs in Safe Mode no problems at all - is this likely to be due to a hardware error? Can a faulty motherboard cause these kind of problems too?

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#6 bwv848

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Posted 28 December 2017 - 03:06 PM

Your eyesight is incredible — I would have never noticed that bent pin! You bring up a good point that the system runs fine in Safe Mode. Let me have a full dump and I'll see whether if anything's software related (though it's rather hard to tell):

 

• Press and hold the Windows Key + R on your keyboard at the same time.
• In the Run box, type in %WinDir% and hit Enter on your keyboard.
• Find the file MEMORY.DMP and copy/paste it on to your Desktop.
• Zip up MEMORY.DMP (use .ZIP please!!!) and upload it to a trustworthy file-sharing service.
 

After you may consider running Driver Verifier https://www.bleepingcomputer.com/forums/t/576333/driver-verifier-bsod-related-windows-10-81-8-7-vista/


Edited by bwv848, 28 December 2017 - 03:09 PM.

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#7 Peterand89

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Posted 28 December 2017 - 03:29 PM

https://1drv.ms/u/s!AgcAi2RIv0UV4G5PP5HEaEG6WzR_

(Links to zipped MEMORY.DMP)

I think this link automatically downloads the zip file, apologies if this is unwanted.

 

Thanks for the effort you are putting into this bwv848! Much appreciated!



#8 bwv848

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Posted 28 December 2017 - 04:01 PM

I am finding rather curious things in the raw stack of the dump:

0: kd> !dpx fffff8020d251000 fffff8020d258000
Start memory scan  : 0xfffff8020d251000
End memory scan    : 0xfffff8020d258000
...
0xfffff8020d254f98 : 0xfffff80ff3f48c2f : NETIO!WfpStreamIsFilterPresent+0x20f
0xfffff8020d255028 : 0xfffff80ff3f4c7d4 : NETIO!KfdClassify+0x3e4
0xfffff8020d2550b8 : 0xfffff80ff3f48c2f : NETIO!WfpStreamIsFilterPresent+0x20f
0xfffff8020d255278 : 0xfffff80ff5194ac3 : e1i63x64!TRANSMIT::TxProgramDescriptorRing+0x4f3
0xfffff8020d255398 : 0xfffff8020b15b134 : nt!SeReportSecurityEventWithSubCategory+0xe4
0xfffff8020d255538 : 0xfffff80ff3f5580d : NETIO!KfdDiagnoseEventExpandStack+0xed
0xfffff8020d255568 : 0xfffff80ff3f4fd73 : NETIO!ProcessCallout+0x813
0xfffff8020d255720 : 0xfffff8020d255838 : 0xfffff80ff3f553de : NETIO!WfpAuditEventGeneral+0x23e
0xfffff8020d255778 : 0xfffff80ff3f4e1a1 : NETIO!MatchValues+0x141
0xfffff8020d255838 : 0xfffff80ff3f553de : NETIO!WfpAuditEventGeneral+0x23e
0xfffff8020d255888 : 0xfffff80ff3fa3298 :  !du ""Windows Filtering Platform""
0xfffff8020d2558c8 : 0xfffff80ff3f55711 : NETIO!KfdDiagnoseEvent+0x21
...
0: kd> dps fffff8020d251000 fffff8020d258000
...
fffff802`0d2551c8  fffff80f`f72f8778*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x6f8778
...

Lots of networking and graphics calls. Hence, it would be prudent to reinstall your Intel Gigabit Adapter and NVIDIA graphics drivers. Below are the download links for the drivers (please actually use them; I'm very specific about my drivers).

You will note that I have listed two NVIDIA drivers. Try the one on top first; if you still encounter problems try the second. If there is any option to execute a custom (advanced) installation, please do so and on the screen that appears after, uncheck all other components (that includes 3D, HD Audio drivers, etc.) save for the graphics driver and the PhysX System software (feel free to uncheck this if you're not a gamer). Also, check the clean install box, which will revert any settings you had previously.

 

Don't enable Driver Verifier yet, so we can see how the system behaves.


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#9 bwv848

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Posted 29 December 2017 - 11:04 AM

Not to hurry you, but any updates? :) I'm just really curious what will be the outcome...


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#10 Peterand89

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Posted 30 December 2017 - 11:41 AM

Okay so time for an update:

 

I tried swapping the 6600k processor in my friend's setup (Speccy link: http://speccy.piriform.com/results/yWvDiphhJfGVO32ALRpuR1b ) and it posted what to me looks like the exact same BSOD related to hal.dll, ntoskrnl.exe and pshed.. Logs attached to this reply.

 

Additionally, I swapped my friend'd i5 7400 into my own unstable rig and suddenly it was booting up just fine and even managed prime95 for some 30 minutes before I turned it off.

 

My next move will be to RMA the processor via intel

 

Thanks for the tremendous help bwv848!

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#11 bwv848

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Posted 30 December 2017 - 11:50 AM

You're welcome! Yeah, practically the same error record:

2: kd> !errrec ffffbb08ebfdf028
===============================================================================
Common Platform Error Record @ ffffbb08ebfdf028
-------------------------------------------------------------------------------
Record Id     : 01d38172a6be4ce7
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 12/30/2017 13:34:16 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffbb08ebfdf0a8
Section       @ ffffbb08ebfdf180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Instruction Execute
Flags         : 0x00
Level         : 0
CPU Version   : 0x00000000000506e3
Processor ID  : 0x0000000000000004

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffbb08ebfdf0f0
Section       @ ffffbb08ebfdf240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000004
CPU Id        : e3 06 05 00 00 08 10 04 - bf fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffbb08ebfdf240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffbb08ebfdf138
Section       @ ffffbb08ebfdf2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : ICACHEL0_IRD_ERR (Proc 2 Bank 0)
  Status      : 0xf600080000040150
  Address     : 0x00007ffc8928d8ad
  Misc.       : 0x0000000000000000
2: kd> !sysinfo machineid
Machine ID Information [From Smbios 3.0, DMIVersion 0, Size=4112]
BiosMajorRelease = 5
BiosMinorRelease = 12
BiosVendor = American Megatrends Inc.
BiosVersion = 3.00
BiosReleaseDate = 11/30/2016
SystemManufacturer = MSI
SystemProductName = MS-7A62
SystemFamily = Default string
SystemVersion = 1.0
SystemSKU = Default string
BaseBoardManufacturer = MSI
BaseBoardProduct = B250 GAMING M3 (MS-7A62)
BaseBoardVersion = 1.0
2: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504
I would RMA it as you said, looks like the CPU's truly faulty.

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#12 bwv848

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Posted 30 December 2017 - 12:09 PM

I forgot to mention that if you bought it from a brick-and-mortar store, it would be easier and faster to return it to them, instead of Intel.


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