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Problems with my Wireless Device. Error Code 31


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#1 NickStorm

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Posted 27 December 2017 - 05:28 PM

This morning I was having some internet problems so I went into device manager and ended up just uninstalling my WIFI driver and then after I did that it is no longer working at all. All I did was uninstall the device and then scan for changes. It was working perfectly fine before that, I was just showing that I had internet connection and none of the browsers were working so I gave that a try and must have messed up something. 

My internet is now working - it was an ISP problem - but I have to have an Ethernet cord plugged in because my wireless adapter is not working at all. My adapter screen shows this: https://imgur.com/a/9JaIo

 

I have tried to completely uninstall all drivers and reinstall and update. I went to the Intel home page and downloaded the newest version of the drivers, went into my Control Panel and Uninstalled the Intel PROSet, went to device manager and uninstalled the device (I also deleted the driver software), then I unplugged my Ethernet and restarted the computer and then installed the drivers that I had downloaded. None of this changed the Error code 31 in the device manager. When I try to install the drivers through device manager it either says they are all up to date or gives this: https://imgur.com/a/NttqR

 

When i scan for hardware fixes i see this: https://imgur.com/a/8xnrh Apparently my Bluetooth and ISATAP also need fixed but I dont know how to do that either, or even what ISATAP is.

 

I am unsure of what could be the problem since it does not appear to be my drivers, since I have even attempted to install previous versions. Is it possible that the Device is not installing the driver from the correct location?

 

My computer is an MSI GS60 2PE Ghost Pro it runs 64 bit Windows 8.1

Here are the Hardware IDs https://imgur.com/a/xQMe

I have tried downloading and reinstalling multiple versions of the drivers and nothing seems to work. I read online that it could be a potential problem with the registry but didn't want to mess with that without a good guide. 


Edited by NickStorm, 27 December 2017 - 05:41 PM.


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#2 bles16

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Posted 27 December 2017 - 09:29 PM

To be sure that everything in your system is completely clean, pass the ccleaner to delete records and temporary files.
 
Even if you are passing other versions, the same thing will happen, if necessary, pass the cleaner that I mention.


#3 NickStorm

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Posted 27 December 2017 - 09:35 PM

I have already ran CCleaner for both the cleaner and the registry

 

 

To be sure that everything in your system is completely clean, pass the ccleaner to delete records and temporary files.
 
Even if you are passing other versions, the same thing will happen, if necessary, pass the cleaner that I mention.

 



#4 JohnC_21

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Posted 27 December 2017 - 09:44 PM

I couldn't see the image for the Device IDs. 

 

See the below page for step by step registry changes including how to back up the registry first. Creating a System Restore Point first would be a good idea too.

 

https://www.wintips.org/fix-network-adapter-code-31-device-is-not-working-properly/



#5 NickStorm

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Posted 27 December 2017 - 10:48 PM

I couldn't see the image for the Device IDs. 

 

See the below page for step by step registry changes including how to back up the registry first. Creating a System Restore Point first would be a good idea too.

 

https://www.wintips.org/fix-network-adapter-code-31-device-is-not-working-properly/

 

Here is the Device IDs: https://imgur.com/a/EqBTQ

 

I followed the steps in that link and nothing changed though. The error code is still:

 

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

 
{Operation Failed}
The requested operation was unsuccessful.
 
I have tried everything I can think of, I don't think it is a problem with the drivers itself because i have installed multiple versions and tried that, it seems like the device just cant find the updated drivers correctly. When I update the drivers manually it just says they are up to date already, then when I go and have it automaticaly search for updates it finds them and then downloads them but cannot install them and gives this message: https://imgur.com/a/kzwJZ

Edited by NickStorm, 27 December 2017 - 10:55 PM.


#6 JohnC_21

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Posted 28 December 2017 - 08:48 AM

You downloaded the package driver for 8.1 here, correct?

 

If yes then download Windows Repair and only check the box next to Network Repair, nothing else. Follow each step.

 

https://www.bleepingcomputer.com/download/windows-repair-all-in-one/

 

If you still have a problem then it could be hardware. You can verify it by downloading a live linux distro like Mint Cinnamon. Burn the iso to a DVD by right clicking and selecting Burn Disk Image. If you have SecureBoot in your UEFI settings it will need to be disabled. Do not input anything during he boot process. Wait until you are at the Desktop. It should detect any Wifi networks and allow you to connect. The network icon at the lower right of the desktop similar to the Windows system tray. This depends on if your wifi card drivers are in the kernel which for this intel card they are.

 

https://blog.linuxmint.com/?p=3457

 

For this laptop you may need to purchase a USB Wifi dongle

 

 



#7 NickStorm

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Posted 28 December 2017 - 01:12 PM

You downloaded the package driver for 8.1 here, correct?

 

If yes then download Windows Repair and only check the box next to Network Repair, nothing else. Follow each step.

 

https://www.bleepingcomputer.com/download/windows-repair-all-in-one/

 

If you still have a problem then it could be hardware. You can verify it by downloading a live linux distro like Mint Cinnamon. Burn the iso to a DVD by right clicking and selecting Burn Disk Image. If you have SecureBoot in your UEFI settings it will need to be disabled. Do not input anything during he boot process. Wait until you are at the Desktop. It should detect any Wifi networks and allow you to connect. The network icon at the lower right of the desktop similar to the Windows system tray. This depends on if your wifi card drivers are in the kernel which for this intel card they are.

 

https://blog.linuxmint.com/?p=3457

 

For this laptop you may need to purchase a USB Wifi dongle

 

 

Yes that link sends me to the PROSet download, which ive tried that and many older versions. 

 

I do think it is possible that folders are in the wrong place and it is trying to search the wrong place maybe? I have a weird set up that is probably making it more difficult because I have a huge D: and a small C: and so I have copies of folders all over the place and I'm not sure what is supposed to be where. For example everything on the desktop always defaults to D, and so when I have something downloaded to C the desktop icons never work.

One thing I am pretty sure of, but dont know how to check. When i first uninstall the PROSet in the command center (I am not 100% sure where it is uninstalling from) and then reinstall it, then go to device manager, the first time it says my Device is dated like 2014 or something (manufacture year and no driver updates), then I update drivers (either manually or search the web) and then it gives me the message about not being able to install them because it cant find the files specified. Then the date changes to February 2017, and all future attempts show that it is up to date. This makes me think it is downloading fine but not installing for some reason. Also I think the driver I am downloading (newest version) is dated like November 2017 so I'm not sure why its saying Feb 2017 ever.

 

In regards to your suggestions, the Windows Repair tool did like a 20 second repair and had me restart then nothing was changed. For all those hardware findings I will be honest I do not know what a lot of that stuff means. I don't see how it could be a hardware thing though because It worked absolutely fine until I uninstalled the device yesterday morning. When I woke up the wireless was working fine (it detected a full signal and everything) but I couldn't use my browsers (because ISP was having problems it turned out) and so I mistakenly tried to troubleshoot by uninstalling and then re checking the network adapter.  



#8 JohnC_21

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Posted 28 December 2017 - 01:32 PM

Okay, when you tried to install the driver manually did you right click the device and select update driver > browse my computer for driver software. This will look for an inf file in the folder. I am trying to find the driver only that can be unzipped with the driver files including the inf file. It seems intel got rid of the driver only downloads. I tried to extract the driver from the exe file but could not. I am really out of ideas on this other than to try the update utility below or seeing if you get wifi using a linux distro to rule out a hardware problem.

 

Have you tried intel's driver search utility? You will need Ethernet for this.

 

https://www.intel.com/content/www/us/en/support/detect.html

 

Edit: I was able to extract a driver only. You would unzip this to a folder on your desktop. Right click the network adapter and select Update Driver > Browse to the driver. Point it to the unzipped folders inf file. You may need to uninstall the adapter in device manager again and then update the driver manually.

 

The zipped file is too big to attach here. I can provide a Dropbox link if you wish to install the driver. I scanned it with my virus scanner along with virustotal. Create a restore point first before updating the driver.

 

https://www.virustotal.com/#/file-analysis/M2Q0YzgyMWM2OGY0MDIyMzRkMTM5OTUyOGMxODNiZjc6MTUxNDQ4Njc4Ng==

 

 


Edited by JohnC_21, 28 December 2017 - 01:47 PM.


#9 NickStorm

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Posted 28 December 2017 - 01:59 PM

Okay, when you tried to install the driver manually did you right click the device and select update driver > browse my computer for driver software. This will look for an inf file in the folder. I am trying to find the driver only that can be unzipped with the driver files including the inf file. It seems intel got rid of the driver only downloads. I tried to extract the driver from the exe file but could not. I am really out of ideas on this other than to try the update utility below or seeing if you get wifi using a linux distro to rule out a hardware problem.

 

Have you tried intel's driver search utility? You will need Ethernet for this.

 

https://www.intel.com/content/www/us/en/support/detect.html

 

Edit: I was able to extract a driver only. You would unzip this to a folder on your desktop. Right click the network adapter and select Update Driver > Browse to the driver. Point it to the unzipped folders inf file. You may need to uninstall the adapter in device manager again and then update the driver manually.

 

The zipped file is too big to attach here. I can provide a Dropbox link if you wish to install the driver. I scanned it with my virus scanner along with virustotal. Create a restore point first before updating the driver.

 

https://www.virustotal.com/#/file-analysis/M2Q0YzgyMWM2OGY0MDIyMzRkMTM5OTUyOGMxODNiZjc6MTUxNDQ4Njc4Ng==

 

 

I have tried it both manually and automatically I think. 

 

When I go to that Intel link you posted it shows that there is an update available, then I downloaded (it was already downloaded) and it installed (PROSet popped up with an install option) and then I restarted. Nothing changed, and when I go back to that page it still says there is an update available but when I click to install it it brings up PROSet with only repair and modify options not install. 

 

I will attempt to manually update the driver that you extracted. When doing this, how should I start? Should I uninstall Proset and the adapter first then go to device manager and then manually search for driver updates?

 

EDIT: Just uninstalled the device (and checked the box to uninstall software) from the device manager. Then when I go to download drivers, click the manual option, there is a box at the bottom that searches for software compatable with the device. I selected that and there were 4 Intel option (all from 2014) and all of them say the same error message. The computer is able to download the drivers fine, but "Cannot find the specified file when trying to install".


Edited by NickStorm, 28 December 2017 - 02:10 PM.


#10 JohnC_21

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Posted 28 December 2017 - 02:09 PM

I would keep the Proset files. Try updating the basic driver first and see if that works. If not then uninstall everything. Reboot and manually install the driver in the below link. You will not get the pro set software but that's not really necessary.

 

https://www.dropbox.com/s/1fz6b9r3eo4d36o/18.33.11.2.zip?dl=1

 

Unzip and when updating > Browse to the unzipped folder. The main idea is to let Windows detect the inf file in the folder.



#11 NickStorm

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Posted 28 December 2017 - 02:18 PM

I would keep the Proset files. Try updating the basic driver first and see if that works. If not then uninstall everything. Reboot and manually install the driver in the below link. You will not get the pro set software but that's not really necessary.

 

https://www.dropbox.com/s/1fz6b9r3eo4d36o/18.33.11.2.zip?dl=1

 

Unzip and when updating > Browse to the unzipped folder. The main idea is to let Windows detect the inf file in the folder.

Okay I uninstalled proset. then Uninstalled the device. Restarted the computer without the Ethernet plugged in. Then I went to Device Manager, clicked on update drivers manually and directed it to the files you gave me. Then it tried to install them and gave the same message as every other time. It always says the computer is able to download the drivers fine, but "Cannot find the specified file when trying to install".

 

EDIT: The date did change to 10/2017 and when I try to do it again it just says it is up to date so it seems like it is able to install part of the driver but not all of it and it isnt detecting that?


Edited by NickStorm, 28 December 2017 - 02:20 PM.


#12 JohnC_21

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Posted 28 December 2017 - 02:25 PM

I am really out of ideas on this one, sorry. The only thing I can repeat is to boot the linux distro and see if it can connect. If linux can connect via Wifi then I am not sure how to fix it in Windows other than doing a complete reinstall, not an optimal solution. There is always the USB dongle. That may be the best way forward. They are not that expensive.



#13 NickStorm

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Posted 28 December 2017 - 02:38 PM

I am really out of ideas on this one, sorry. The only thing I can repeat is to boot the linux distro and see if it can connect. If linux can connect via Wifi then I am not sure how to fix it in Windows other than doing a complete reinstall, not an optimal solution. There is always the USB dongle. That may be the best way forward. They are not that expensive.

Okay I will try the linux distro thing (I dont really know what that is or means). In your first message about it you said something about burning a DVD, but my laptop does not have a disc drive. Does that eliminate that option?



#14 JohnC_21

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Posted 28 December 2017 - 02:51 PM

Okay, 

Download the Mint Cinnamon iso. Download Rufus which will allow you to create a bootable USB flash drive. Attach the flash drive and run Rufus. Leave all boxes as checked. In the dropdown box select iso image, click the icon and browse to the iso file. Click Start. Backup any data on the flash drive first. 

 

You will need to disable SecureBoot in your UEFI settings in order for Mint to boot. I believe tapping F11 at boot with the USB attached will allow you to select the boot device. I am not sure what key you tap to access your UEFI settings in order to disable SecureBoot. It could be the Del key. This will have no effect on your 8.1 booting even when disabled.

 

https://linuxmint.com/download.php

 

https://rufus.akeo.ie/



#15 NickStorm

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Posted 28 December 2017 - 03:16 PM

Okay, 

Download the Mint Cinnamon iso. Download Rufus which will allow you to create a bootable USB flash drive. Attach the flash drive and run Rufus. Leave all boxes as checked. In the dropdown box select iso image, click the icon and browse to the iso file. Click Start. Backup any data on the flash drive first. 

 

You will need to disable SecureBoot in your UEFI settings in order for Mint to boot. I believe tapping F11 at boot with the USB attached will allow you to select the boot device. I am not sure what key you tap to access your UEFI settings in order to disable SecureBoot. It could be the Del key. This will have no effect on your 8.1 booting even when disabled.

 

https://linuxmint.com/download.php

 

https://rufus.akeo.ie/

Okay, and once I have done all this, I am just checking to see if WIFI works? and then how do I revert all of the changes back to how it is now?






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