I have had a Dell XPS 8900 since late December of last year , no issues and never needed to use the warranty which ran out 5 days ago. Dell provides all updates to their specific computer models and i have kept it updated when i am notified of an update .
Well a few days ago Dell issued a BIOS update and listed it as urgent so i downloaded and installed as i have done in the past . The update said completed successfully like i have experienced in the past .
Unfortunately my computer will not boot past the "Starting Windows" screen , it freezes and won't move even if left overnight . I booted into the advanced recovery options which let me reinstall from an image i had on an external HD .
That completed successfully but when the computer restarts it freezes at the "Starting Windows" screen again and will not budge for hours on end .
After a while of trying and trying i decided to try and reinstall and boot off a USB that has Dells Win 7 ISO on it , well it starts out OK but freezes again when it gets to the "Completing installation" screen and stays like that for hours on end .
That has been tried twice with the same result .
Dell tech support says that since my warranty ran out 5 days ago i would have to renew it for $283.00 per year , i said " I'll pretend i didn't hear that" because it was Dells fault for providing me with this bad update that effed my machine up.
I said let me get this straight , Dell provides all the updates for the computer and has been since the beginning and you release a bad one and it's my fault !!!!!!!!!
So now i'm stuck with a year old computer that Dell refuses to take responsibility for because their update that they listed as urgent killed my computer . A Dell tech said it's not possible for me to revert back to the old BIOS.
Warranty ran out 5 days ago .
Edited by herbman, 27 December 2017 - 02:05 PM.