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Allowed who I thought was Microsoft control of PC


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#1 RosemaryPav

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Posted 27 December 2017 - 07:31 AM

Simply put I received an alert from Microsoft that my PC was infected.

I contacted the 800 phone number and allowed them control of my PC.

The assistant said that my PC was infected with Trojans and they would assist me with removal.

I run McAfee Antivirus Plus and am diligent in not opening unfamiliar emails and attachments.

The assistant then said to remove the Trojans they wanted to charge me $200 for a year or $500 for a three year deal. 

Which I declined. They hung up on me.

 

As they had access and I a worried they were not with Microsoft, I have not used my PC for anything till now.

 

What should I do? 

 

Feel like an idiot. 

 

Please help!

 

Rosemary



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#2 Allan

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Posted 27 December 2017 - 09:25 AM

1) They were not from Microsoft

2) Microsoft does not monitor your system for malware nor will they contact you

3) Run a full scan with both your anti virus app and with MalwareBytes

4) NEVER allow remote access to your computer






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