I'll start with the TL;DR. My brother has a hard drive with a few hundred dollars in Bitcoin on it, and we aren't able to access it.
Drive: 2TB 7200RPM Toshiba HDD
OS: Windows 10 Home v1709
GPU: AMD Radeon 7770
CPU: Some garbage Intel processor
Mobo: Some garbage Dell thing
PSU: Corsair CX500W
RAM: 4GB 1333 MHz DDR3
I have (my brother's) 2TB 7200RPM HDD. It contains, among other important files, several hundred dollars in Bitcoin. The Electrum wallet is being used. My brother, being stupid, has no backup of the drive. He also lost his Electrum seed (basically the password). We need to access either the Electrum application or the Electrum chrome extension on the drive. Problem is, I can't do much of anything on the drive. I can boot and see the desktop. I cannot open the Windows start menu. I can open some programs using the WindowsKey+R method. I cannot open Electrum.exe this way. I cannot connect to any WiFi whatsoever. Ethernet will not work. The computer doesn't even recognize the USB network adapter. My abilities are very limited. When I open the File Explorer, I can see some files, but others have vanished. Most notably, the C:\Users\August\Appdata folder. When I WindowsKey+R '%appdata%', I am able to access the C:\Users\August_Donovan\Appdata\Roaming folder, but it is under the user 'August Donovan', which is not present in the C:\Users file. I cannot open any taskbar programs by clicking on their icons.
What I've tried
Unplugging it and plugging it back in again.
I figured it was a corrupted drive issue. I plugged in my emergency USB Drive and opened Portable Recuva to start cracking at it. And, after hours of searching, nada. I could not find any files (deleted or not) that had anything to do with what I needed.
Next I thought it was a missing directory. No clue how I'd fix that, but the other issues with chrome and the start menu suggest otherwise.
Figured I might as well run a Malwarebytes scan for the hell of it. There was some adware and a few PUP's, but nothing that could've caused the problem. I'll attach the Malwarebytes scan report.
I double checked all my previous steps, but still nothing. In the mean time, I bought him a backup drive for Christmas, but I've got nothing. That's why I'm here.
Thank you all, even if you just read this. Or if you didn't read it and you're just looking at this because it's bolded. Or maybe you can't read.
Edited by isezgrr, 26 December 2017 - 06:42 PM.