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Driver freeze and crash


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#1 savicm7

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Posted 25 December 2017 - 09:40 PM

I need help,When I installed the latest version of the driver for GTX 560 Phantom 1024mb... I have a 60fps in csgo... and csgo.exe stopped working... How to fix ?


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#2 usasma

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Posted 26 December 2017 - 09:16 AM

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with one of these free utilies: 
SpeedFan:  http://www.almico.com/sfdownload.php
HWMonitor:  https://www.cpuid.com/softwares/hwmonitor.html
HWInfo:  https://www.hwinfo.com/download.php


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 savicm7

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Posted 26 December 2017 - 11:42 AM

 

Let's try looking at these 2 sets of reports:

 

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with one of these free utilies: 
SpeedFan:  http://www.almico.com/sfdownload.php
HWMonitor:  https://www.cpuid.com/softwares/hwmonitor.html
HWInfo:  https://www.hwinfo.com/download.php


 

 

Set1   https://www.sendspace.com/file/d3j0f5

 

Set2   https://www.sendspace.com/file/vhjfxk



#4 savicm7

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Posted 27 December 2017 - 07:08 AM

Help me.



#5 usasma

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Posted 29 December 2017 - 07:45 AM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:

 

Only 4 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This looks to be either a hardware/compatibility/low-level driver issue.

To rule out the hardware problems:My suggested way to diagnose a hardware problem (3 steps):

 

1)  Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
    Please run ALL of the tests.
    FYI - These are the tests and what we usually see for the reports:

 

        1 - Antivirus/antimalware scans:  In short, if there are Trojans or other serious malware - start over in the Am I Infected forums
        2 - Memory diagnostics:  Run MemTest86+ for at least 3 passes.  If booting from UEFI, run MemTest86 instead.  Let us know if there were any errors reported
        3 - Hard Drive diagnostics:  Don't sweat the details here.  In short, run the Seagate Seatools Long/Extended test from a bootable disk.  If unable to run it from a bootable disk (UEFI and some others), then run the Seagate Seatools for Windows from within Windows.  There are no diagnostics for SSD's, just run the Crystal Mark tests and let us know if there were any failures
        4 - Furmark:  run the test until the temperature stabilizes.  Don't let it get much over 90ºC.  Let us know the temp it stabilizes at and if there were any problems running the test (other than slowness).
        5 - Prime95:  run the Blend test for 24 hours (this may not be possible, but run it as long as you can.  Look for errors in the output, or for problems running the test (freezes/crashes)
        6 - Video 2 (other video tests):  there's several tests here.  Run all of them.  I'm especially interested in the Video Memory Test.  Let us know the results of the test(s)
          - A - simtek.org memtest
          - B - Video memory stress test
          - C - Artifact Locator
          - D - OCCT - 4 built in tests for CPU, GPU, PSU
          - E - Video Memory Stress Test
        7 - CPU tests:  run at least one test on your CPU and let us know the result.


2)  If all the tests pass, then try to perform a clean install of Windows:

 

A clean install is:
        - Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
        - The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
        - Windows is fully updated after it's installed.  That's ALL updates - none excepted.
        - NO 3rd party software is installed.
        - There are no errors in Device Manager (if you find any, post back for suggestions).

        This will wipe everything off of the computer, so it's advisable to backup your stuff first.
        Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

        If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.  You can also do this if you don't want to try another hard drive - yet you want to be able to return to the current system state.
        One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them [ :(]
        Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
        But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
        The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
        You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

        The point of doing this (the clean install) is to:
        - rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
        - rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
        - so, if the problem continues, it must be a hardware problem.

        OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.


3)  Then, if the clean install confirms the hardware problem, try this procedure to isolate the problem device(s):  http://www.carrona.org/strpdown.html

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Mon Dec 25 12:54:13.045 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122517-27471-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
System Uptime:0 days 5:18:16.631
Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+260 )
BugCheck D1, {f, 2, 0, fffff880044795fe}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 000000000000000f, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880044795fe, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: X64_0xD1_nt!KiPageFault+260
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Dec 25 12:54:13.045 2017 (UTC - 5:00)**************************
amdxata.sys                        Fri Mar 19 12:18:18 2010 (4BA3A3CA)

http://www.carrona.org/drivers/driver.php?id=amdxata.sys

XXXXX


Edited by usasma, 29 December 2017 - 08:31 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 savicm7

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Posted 29 December 2017 - 01:50 PM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:

 

Only 4 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This looks to be either a hardware/compatibility/low-level driver issue.

To rule out the hardware problems:My suggested way to diagnose a hardware problem (3 steps):

 

1)  Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
    Please run ALL of the tests.
    FYI - These are the tests and what we usually see for the reports:

 

        1 - Antivirus/antimalware scans:  In short, if there are Trojans or other serious malware - start over in the Am I Infected forums
        2 - Memory diagnostics:  Run MemTest86+ for at least 3 passes.  If booting from UEFI, run MemTest86 instead.  Let us know if there were any errors reported
        3 - Hard Drive diagnostics:  Don't sweat the details here.  In short, run the Seagate Seatools Long/Extended test from a bootable disk.  If unable to run it from a bootable disk (UEFI and some others), then run the Seagate Seatools for Windows from within Windows.  There are no diagnostics for SSD's, just run the Crystal Mark tests and let us know if there were any failures
        4 - Furmark:  run the test until the temperature stabilizes.  Don't let it get much over 90ºC.  Let us know the temp it stabilizes at and if there were any problems running the test (other than slowness).
        5 - Prime95:  run the Blend test for 24 hours (this may not be possible, but run it as long as you can.  Look for errors in the output, or for problems running the test (freezes/crashes)
        6 - Video 2 (other video tests):  there's several tests here.  Run all of them.  I'm especially interested in the Video Memory Test.  Let us know the results of the test(s)
          - A - simtek.org memtest
          - B - Video memory stress test
          - C - Artifact Locator
          - D - OCCT - 4 built in tests for CPU, GPU, PSU
          - E - Video Memory Stress Test
        7 - CPU tests:  run at least one test on your CPU and let us know the result.


2)  If all the tests pass, then try to perform a clean install of Windows:

 

A clean install is:
        - Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
        - The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
        - Windows is fully updated after it's installed.  That's ALL updates - none excepted.
        - NO 3rd party software is installed.
        - There are no errors in Device Manager (if you find any, post back for suggestions).

        This will wipe everything off of the computer, so it's advisable to backup your stuff first.
        Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

        If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.  You can also do this if you don't want to try another hard drive - yet you want to be able to return to the current system state.
        One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them [ :(]
        Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
        But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
        The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
        You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

        The point of doing this (the clean install) is to:
        - rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
        - rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
        - so, if the problem continues, it must be a hardware problem.

        OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.


3)  Then, if the clean install confirms the hardware problem, try this procedure to isolate the problem device(s):  http://www.carrona.org/strpdown.html

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Mon Dec 25 12:54:13.045 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122517-27471-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
System Uptime:0 days 5:18:16.631
Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+260 )
BugCheck D1, {f, 2, 0, fffff880044795fe}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 000000000000000f, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880044795fe, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: X64_0xD1_nt!KiPageFault+260
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Dec 25 12:54:13.045 2017 (UTC - 5:00)**************************
amdxata.sys                        Fri Mar 19 12:18:18 2010 (4BA3A3CA)

http://www.carrona.org/drivers/driver.php?id=amdxata.sys

XXXXX

I need to get the latest version windows 7? 



#7 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:09:09 PM

Posted 31 December 2017 - 10:39 AM

 

Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine


Edited by usasma, 31 December 2017 - 10:40 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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