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dead outlook


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#1 groucho69

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Posted 25 December 2017 - 04:52 PM

After a WIN10 update outlook wants to reinstall from original office disk. We moved last year and I cannot find any of my software. Outlook will not repair. So I installed Thunderbird and tried to import contacts and emails. No way. Is there a solution short of start over?

 

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#2 dc3

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Posted 26 December 2017 - 09:52 AM

Have you tried to do a System Restore?

 

Remember to use a restore point dated  prior to the update.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 groucho69

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Posted 26 December 2017 - 09:55 AM

Will that not then make the update that caused the issue to run again?



#4 dc3

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Posted 26 December 2017 - 10:41 AM

N

 



Will that not then make the update that caused the issue to run again?

Not if the update installed successfully.  This can be determined by opening the Control Panel, select Programs and Features, click/tap on View installed updates found in the upper left portion of the page to see what updates were successfully installed.  If it was successful the update will not repeat.  If the update failed it needs to be downloaded and installed. 

 

If this was the authors fall update 1709 I would wait a few days for the update to work through the repair.  If there are still problems after that amount of time it will be worth taking a further look.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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