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System DCOM errors, Application errors, crashing etc help needed


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8 replies to this topic

#1 JFonz

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Posted 25 December 2017 - 04:01 PM

Hello everyone. Im currently having an issue with running a game (Metal Gear Solid V) and it keeps crashing randomly. I went and checked into the event log and found a number of errors that i think may be an issue and cant seem to find out how to fix them. Here's my FRST scans.

Attached Files


Edited by hamluis, 25 December 2017 - 04:50 PM.
Moved from Crashes/BSODs to MRL - Hamluis.


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#2 nasdaq

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Posted 26 December 2017 - 09:42 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.


Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

CHR HKLM\SOFTWARE\Policies\Google: Restriction <==== ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <==== ATTENTION
BHO: No Name -> {c8d5d964-2be8-4c5b-8cf5-6e975aa88504} -> No File
BHO-x32: No Name -> {c8d5d964-2be8-4c5b-8cf5-6e975aa88504} -> No File
Toolbar: HKLM - No Name - {97ab88ef-346b-4179-a0b1-7445896547a5} -  No File
Toolbar: HKLM-x32 - No Name - {97ab88ef-346b-4179-a0b1-7445896547a5} -  No File
S3 cpuz143; \??\C:\Users\Owner\AppData\Local\Temp\cpuz143\cpuz143_x64.sys [X] <==== ATTENTION
S1 ESEADriver2; \??\C:\Users\Owner\AppData\Local\Temp\ESEADriver2.sys [X] <==== ATTENTION
S1 MpKsl53b803f4; \??\C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{2EC49B9C-E0C7-4E20-ACE3-947D2962D847}\MpKsl53b803f4.sys [X]
U0 SR; no ImagePath
U2 srservice; no ImagePath

ContextMenuHandlers1: [UAContextMenu] -> {A9B8E64D-3F7E-4D32-8FC9-E391DEE67D75} =>  -> No File
ContextMenuHandlers5: [UAContextMenu] -> {A9B8E64D-3F7E-4D32-8FC9-E391DEE67D75} =>  -> No File
ContextMenuHandlers6: [UAContextMenu] -> {A9B8E64D-3F7E-4D32-8FC9-E391DEE67D75} =>  -> No File
Task: {05BB7CD3-6A8D-42B0-B456-F8B5B02A3E57} - \Optimize Start Menu Cache Files-S-1-5-21-912741279-1370445963-3382996855-1001 -> No File <==== ATTENTION
Task: {5393406C-55EE-4AF5-821C-B33726B8EF25} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {5A0AC7EA-95A7-4E33-BCD2-D2F1CEB8B847} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {5A1A8871-10DF-404D-ABE4-44E3D85D8F76} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {5B672905-DE27-43D1-A7BC-3557CBCDB859} - \Microsoft\Windows\Setup\GWXTriggers\OnIdle-5d -> No File <==== ATTENTION
Task: {79DF56AE-6EBF-4F5D-977E-9D8DC12FC856} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {7D4C4AB8-B26D-4D7F-B8B0-1CB8C153A8F9} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {89BC0DCB-EB94-4548-9EA8-07ECF2A0E983} - \Microsoft\Windows\UNP\RunCampaignManager -> No File <==== ATTENTION
Task: {951AC163-2008-4C0E-A38A-0FEBDF28DD84} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {9AB862A5-80A9-4054-A8AF-F5A067D2CA37} - \WPD\SqmUpload_S-1-5-21-912741279-1370445963-3382996855-1001 -> No File <==== ATTENTION
Task: {A4F90226-2B32-424F-86CF-22A393CDA888} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {A809AAC8-DE16-410C-9B2D-A9CC167A8848} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {AE2298CE-5FCB-4140-8FCE-AB1A342AE48A} - \Microsoft\Windows\Setup\GWXTriggers\Time-Weekend -> No File <==== ATTENTION
Task: {B5449AB1-7E96-4430-AE24-F916C07008A8} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {DA7DAEEA-4A12-46CA-8215-C31CDADC9C55} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {F46E989F-D411-4C5A-B4DF-880BBA72082E} - \Microsoft\Windows\Setup\EOONotify -> No File <==== ATTENTION
Shortcut: C:\Users\Owner\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\W?r ?hund?r L?un?h?r.lnk -> E:\WarThunderDev\launcher.bat (No File)
HKU\.DEFAULT\Software\Classes\exefile: "%1" %* <==== ATTENTION
HKU\.DEFAULT\Software\Classes\.exe: exefile => "%1" %* <==== ATTENTION
HKU\S-1-5-21-912741279-1370445963-3382996855-1001\Software\Classes\exefile: "%1" %* <==== ATTENTION
HKU\S-1-5-21-912741279-1370445963-3382996855-1001\Software\Classes\.exe: exefile => "%1" %* <==== ATTENTION
HKU\S-1-5-21-912741279-1370445963-3382996855-1001\Software\Classes\regfile: regedit.exe "%1" <==== ATTENTION

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Your versions of Java are outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

You can manually check your present version and update as recommended. (You need to check with Internet Explorer) <- Important.
https://www.java.com/en/download/installed.jsp

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

If still present after the update you can remove the old versions of Java via the Control Panel > Programs > Programs and Features.

Java 8 Update 111 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180111F0}) (Version: 8.0.1110.14 - Oracle Corporation)
Java 8 Update 111 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180111F0}) (Version: 8.0.1110.14 - Oracle Corporation)
Java 8 Update 121 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180121F0}) (Version: 8.0.1210.13 - Oracle Corporation)
Java 8 Update 144 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180144F0}) (Version: 8.0.1440.1 - Oracle Corporation)
---

Please let me know what problem persists with this computer.

p.s.

If the problem persists check this WallPaperEngine. It might be the cause of your problems.
https://www.google.ca/search?q=wallpaper32.exe&oq=wallpaper32.exe&aqs=chrome..69i57&sourceid=chrome&ie=UTF-8

HKU\S-1-5-21-912741279-1370445963-3382996855-1001\...\Run: [WallpaperEngine] => C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe [1299432 2017-10-14] ()

#3 JFonz

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Posted 26 December 2017 - 02:15 PM

Just ran the fix file, heres the attach.

 

Edit: Ran the comp for awhile and tried to play another game. Still crashed and still have errors and warnings in event viewer.

 

 

Restore point was successfully created.
Processes closed successfully.
"HKLM\SOFTWARE\Policies\Google" => removed successfully
"HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer" => removed successfully
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{c8d5d964-2be8-4c5b-8cf5-6e975aa88504} => key not found
HKLM\Software\Classes\CLSID\{c8d5d964-2be8-4c5b-8cf5-6e975aa88504} => key not found
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{c8d5d964-2be8-4c5b-8cf5-6e975aa88504}" => removed successfully
HKLM\Software\Wow6432Node\Classes\CLSID\{c8d5d964-2be8-4c5b-8cf5-6e975aa88504} => key not found
"HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\\{97ab88ef-346b-4179-a0b1-7445896547a5}" => not found
HKLM\Software\Classes\CLSID\{97ab88ef-346b-4179-a0b1-7445896547a5} => key not found
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar\\{97ab88ef-346b-4179-a0b1-7445896547a5}" => removed successfully
HKLM\Software\Wow6432Node\Classes\CLSID\{97ab88ef-346b-4179-a0b1-7445896547a5} => key not found
"HKLM\System\CurrentControlSet\Services\cpuz143" => removed successfully
cpuz143 => service removed successfully
"HKLM\System\CurrentControlSet\Services\ESEADriver2" => removed successfully
ESEADriver2 => service removed successfully
MpKsl53b803f4 => service not found.
Updates\{2EC49B9C-E0C7-4E20-ACE3-947D2962D847}\MpKsl53b803f4.sys [X] => Error: No automatic fix found for this entry.
"HKLM\System\CurrentControlSet\Services\SR" => removed successfully
SR => service removed successfully
"HKLM\System\CurrentControlSet\Services\srservice" => removed successfully
srservice => service removed successfully
"HKLM\Software\Classes\*\ShellEx\ContextMenuHandlers\UAContextMenu" => removed successfully
HKLM\Software\Classes\CLSID\{A9B8E64D-3F7E-4D32-8FC9-E391DEE67D75} => key not found
"HKLM\Software\Classes\Directory\Background\ShellEx\ContextMenuHandlers\UAContextMenu" => removed successfully
HKLM\Software\Classes\CLSID\{A9B8E64D-3F7E-4D32-8FC9-E391DEE67D75} => key not found
"HKLM\Software\Classes\Folder\ShellEx\ContextMenuHandlers\UAContextMenu" => removed successfully
HKLM\Software\Classes\CLSID\{A9B8E64D-3F7E-4D32-8FC9-E391DEE67D75} => key not found
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{05BB7CD3-6A8D-42B0-B456-F8B5B02A3E57} => could not remove key. ErrorCode1: 0x00000002
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{05BB7CD3-6A8D-42B0-B456-F8B5B02A3E57}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Optimize Start Menu Cache Files-S-1-5-21-912741279-1370445963-3382996855-1001" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{5393406C-55EE-4AF5-821C-B33726B8EF25}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{5393406C-55EE-4AF5-821C-B33726B8EF25}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{5A0AC7EA-95A7-4E33-BCD2-D2F1CEB8B847}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{5A0AC7EA-95A7-4E33-BCD2-D2F1CEB8B847}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\Time-5d" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{5A1A8871-10DF-404D-ABE4-44E3D85D8F76}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{5A1A8871-10DF-404D-ABE4-44E3D85D8F76}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\launchtrayprocess" => removed successfully
Task: => Error: No automatic fix found for this entry.
{5B672905-DE27-43D1-A7BC-3557CBCDB859} - \Microsoft\Windows\Setup\GWXTriggers\OnIdle-5d -> No File <==== ATTENTION => Error: No automatic fix found for this entry.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{79DF56AE-6EBF-4F5D-977E-9D8DC12FC856}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{79DF56AE-6EBF-4F5D-977E-9D8DC12FC856}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{7D4C4AB8-B26D-4D7F-B8B0-1CB8C153A8F9}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{7D4C4AB8-B26D-4D7F-B8B0-1CB8C153A8F9}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\refreshgwxcontent" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{89BC0DCB-EB94-4548-9EA8-07ECF2A0E983}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{89BC0DCB-EB94-4548-9EA8-07ECF2A0E983}" => removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\UNP\RunCampaignManager => key not found
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{951AC163-2008-4C0E-A38A-0FEBDF28DD84}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{951AC163-2008-4C0E-A38A-0FEBDF28DD84}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{9AB862A5-80A9-4054-A8AF-F5A067D2CA37}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{9AB862A5-80A9-4054-A8AF-F5A067D2CA37}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\WPD\SqmUpload_S-1-5-21-912741279-1370445963-3382996855-1001" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{A4F90226-2B32-424F-86CF-22A393CDA888}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{A4F90226-2B32-424F-86CF-22A393CDA888}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d" => removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\Task: {A809AAC8-DE16-410C-9B2D-A9CC167A8848} - => key not found
\Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION => Error: No automatic fix found for this entry.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{AE2298CE-5FCB-4140-8FCE-AB1A342AE48A}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{AE2298CE-5FCB-4140-8FCE-AB1A342AE48A}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\Time-Weekend" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{B5449AB1-7E96-4430-AE24-F916C07008A8}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{B5449AB1-7E96-4430-AE24-F916C07008A8}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\refreshgwxconfig" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{DA7DAEEA-4A12-46CA-8215-C31CDADC9C55}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{DA7DAEEA-4A12-46CA-8215-C31CDADC9C55}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{F46E989F-D411-4C5A-B4DF-880BBA72082E}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{F46E989F-D411-4C5A-B4DF-880BBA72082E}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\EOONotify" => removed successfully
"C:\Users\Owner\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\W?r ?hund?r L?un?h?r.lnk" => Could not move.
"HKU\.DEFAULT\Software\Classes\exefile" => removed successfully
"HKU\.DEFAULT\Software\Classes\.exe" => removed successfully
"HKU\S-1-5-21-912741279-1370445963-3382996855-1001\Software\Classes\exefile" => removed successfully
ATTENTION => Error: No automatic fix found for this entry.
"HKU\S-1-5-21-912741279-1370445963-3382996855-1001\Software\Classes\.exe" => removed successfully
"HKU\S-1-5-21-912741279-1370445963-3382996855-1001\Software\Classes\regfile" => removed successfully
 
=========== EmptyTemp: ==========
 
BITS transfer queue => 7364608 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 8471362 B
Java, Flash, Steam htmlcache => 9771288 B
Windows/system/drivers => 63102 B
Edge => 9728 B
Chrome => 253433292 B
Firefox => 0 B
Opera => 0 B
 
Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 0 B
systemprofile32 => 0 B
LocalService => 5794 B
NetworkService => 12852 B
Owner => 114522779 B
 
RecycleBin => 194592675 B
EmptyTemp: => 561 MB temporary data Removed.
 
================================
 
 
The system needed a reboot.
 
==== End of Fixlog 14:04:16 ====

Edited by JFonz, 26 December 2017 - 02:49 PM.


#4 JFonz

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Posted 26 December 2017 - 05:13 PM

been trying for awhile and the computer was working for a few hours. Now getting these errors.

  The server {21F282D1-A881-49E1-9A3A-26E44E39B86C} did not register with DCOM within the required timeout.

 

The Connected Devices Platform Service service terminated with the following error: 
Unspecified error   - Many of these.


#5 nasdaq

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Posted 01 January 2018 - 08:19 AM

Hi,

I'm sorry for this long delay.

Do you still have an issue with the DCOM?

#6 JFonz

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Posted 02 January 2018 - 03:21 AM

Hey its no problem thank you for helping. Butyea im still having these issues. Games still randomly crash but not as often it seems.

#7 nasdaq

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Posted 02 January 2018 - 08:17 AM

Hi,

:step1: Please download Malwarebytes Anti-Malware from here
  • Right-click on the MBAM icon and select Run as administrator to run the tool.
  • Click Yes to accept any security warnings that may appear.
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.
  • Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
  • Note: The scan may take some time to finish, so please be patient.
  • If potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selected button.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.
Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

:step2: Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Post the logs and let me know if the problem persists.

p.s.
Do you have more than one Antivirus running in real life.

#8 nasdaq

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Posted 08 January 2018 - 08:01 AM

Hi.

Are you still with me?

#9 nasdaq

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Posted 14 January 2018 - 09:38 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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