Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Laptop screen afterimages (ghosting?) and pixel lines


  • Please log in to reply
10 replies to this topic

#1 whathaveyoudonewithy

whathaveyoudonewithy

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:04:00 AM

Posted 25 December 2017 - 10:33 AM

Gif of symptoms here.

 

1.5 year old Acer Aspire V5-591G started having a horizontal line of gray pixels appearing near the top of the screen last Wednesday, at where the address bar of my internet browser is in the gif. A second line then appeared next to it, and sometimes a third one flashes in as well.

On Friday, the part of the screen below the lines (so, like, 95% of the screen basically) started ghosting like you see in the gif. Afterimages whenever I scroll down, or whenever I move the mouse cursor, or whenever there's an animation playing, basically any action happening onscreen. Screen also periodically has a purple tinge slowly fade in, which then disappears after half a minute to reset before the next cycle of fading in. Ruins my eyes to use the laptop now.

If it matters, I mainly use the laptop at my desk and rarely move it around. And I don't have a screensaver, if you're suspecting something like a burn-in. The behavior is already present right at boot even before starting Win10. Tried to investigate by connecting to an external monitor, then a television set. Displayed fine on both. Also, my laptop has the feature of having dual graphics cards (Intel HD Graphics 530 and NVIDIA GeForce GTX 950M), so went to device manager, disabled one while enabling the other, problem persists. Switch to disabling the other graphics card, still no dice. Partly opened the case to wiggle cable out from screen and reseat it multiple times, didn't seem to help.

What other troubleshooting steps should I try? What is the offending component, and what are my options with warranty having expired? Much thanks and Merry Christmas!

 



BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,407 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:00 PM

Posted 25 December 2017 - 11:04 AM

Since the problem doesn't occur with the external displays and both graphics cards produce the same results I would suspect that there is a problem with the laptop display. 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 whathaveyoudonewithy

whathaveyoudonewithy
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:04:00 AM

Posted 25 December 2017 - 11:08 AM

Thanks, that helps. Would that narrow it down to the screen or cable? Any way to isolate the problem to either the cable or screen without having a spare on hand? Thinking of ordering a replacement, if there's no easy way to fix this (e.g. by percussive maintenance).



#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,407 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:00 PM

Posted 25 December 2017 - 11:39 AM

Everything points toward the display.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 mjd420nova

mjd420nova

  • Members
  • 1,743 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:00 PM

Posted 25 December 2017 - 06:23 PM

A though examination may reveal a clue but that should have been done already.  Insuring both ends of the ribbon cable are secure in their sockets and no kinks or twists except at the hinge.  The hinge area sees more flexing and will crack with age or excess usage.  The ghosting appears that maybe the buffer memory part of the display element is dirty or not clearing itself correctly. 



#6 whathaveyoudonewithy

whathaveyoudonewithy
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:04:00 AM

Posted 25 December 2017 - 09:40 PM

Yeah, checked the cable and reseated it at both ends, no fraying found including at the hinge too. Would ordering a replacement screen be my best bet?

#7 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,407 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:00 PM

Posted 26 December 2017 - 09:11 AM

It's pretty obvious that the problem is with the display.  At this point if it was my computer I would invest in a new display.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 mjd420nova

mjd420nova

  • Members
  • 1,743 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:00 PM

Posted 26 December 2017 - 11:27 AM

Not that hard to replace.  Check mfgr support.  I've replaced hundreds on all types since the 90's  parts are available on ebay too.



#9 OldPhil

OldPhil

    Doppleganger


  • Members
  • 4,072 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Long Island New York
  • Local time:04:00 PM

Posted 26 December 2017 - 01:12 PM

Following lead!  mjd420nova

 

            Take your pick, don't fall for some of the high price ones, so far I have never ever had an issue with the under $50 screen!


https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR0.TRC0.H0.XAcer+Aspire+V5-591G+screen.TRS0&_nkw=Acer+Aspire+V5-591G+screen&_sacat=0


Honesty & Integrity Above All!


#10 Joe C

Joe C

  • Members
  • 838 posts
  • OFFLINE
  •  
  • Local time:04:00 PM

Posted 26 December 2017 - 02:25 PM

This place offers more support and a better warranty than you could get from ebay, but they may or may not be cheaper

http://www.laptopscreen.com/English/section/search/



#11 whathaveyoudonewithy

whathaveyoudonewithy
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:04:00 AM

Posted 27 December 2017 - 06:48 AM

That's amazing, thanks all for making the effort to help me out! Hope all goes well with the screen I ordered when it arrives.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users