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BSOD issues after upgrade


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#1 henkbob

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Posted 25 December 2017 - 04:54 AM

Hi Folks,

 

Speccy: http://speccy.piriform.com/results/IcyP48VEI8ngo7NcViXu5qP

ZIP file attached.

 

I have upgraded my PC recently to include a new motherboard, CPU and memory. Last week and again today I've experienced a ntoskrnl.exe BSOD which I can' explain. I've installed all the latest updates for all the new and old hardware. Obviously I installed a new, clean version of Windows, but apparently there is still some issue that I haven't found yet. I have already run hdd and memory diagnostics, both show no errors.

 

Any chance you fine folks have some pointers for me?

Attached Files


Edited by henkbob, 25 December 2017 - 04:59 AM.


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#2 usasma

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Posted 25 December 2017 - 02:04 PM

Your UEFI/BIOS (version P4.20) dates from 30 Novemver of 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 3 hard drives.  What is the make/model/wattage and age of your Power Supply?
The purpose of this question is to get you to evaluate your PSU.
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system (Maybe remove some stuff to see if that helps?)
- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load.  PSU testing instructions (by dc3) here:  https://www.bleepingcomputer.com/forums/t/654994/pc-is-crashingfreezing-up-multiple-times-daily/page-2#entry4341756
- there's a free PSU test in the OCCT program at http://www.ocbase.com/

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

tap0901.sys                 Wed Nov  5 08:16:32 2014 (545A2330)
TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO http://openvpn.net/index.php/open-source/downloads.html or http://forums.comodo.com/index.php?action=dlattach;topic=17220.0;attach=17692  Requires registration
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
 
BazisVirtualCDBus.sys       Sat Sep 26 22:51:28 2015 (560759B0)
WinCDEmu virtual CDROM driver - Bazis Inc http://wincdemu.sysprogs.org/
http://www.carrona.org/drivers/driver.php?id=BazisVirtualCDBus.sys
 
 
If these things do not stop the BSOD's, then please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Mon Dec 25 04:37:39.310 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122517-12421-01.dmp]
Windows 10 Kernel Version 16299 MP (12 procs) Free x64
System Uptime:3 days 13:08:07.393
Probably caused by :memory_corruption
BugCheck A, {fffff4800000fca0, 2, 0, fffff802e1a8be65}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: fffff4800000fca0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff802e1a8be65, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  WerFault.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  P4.20
  BIOS Release Date             11/30/2017
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             AB350 Pro4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Dec 25 04:37:39.310 2017 (UTC - 5:00)**************************
tap0901.sys                 Wed Nov  5 08:16:32 2014 (545A2330)
BazisVirtualCDBus.sys       Sat Sep 26 22:51:28 2015 (560759B0)
amdgpio3.sys                Mon Mar 14 06:19:36 2016 (56E69038)
amdgpio2.sys                Tue Aug  9 06:05:07 2016 (57A9AAD3)
rt640x64.sys                Fri Oct  7 05:24:19 2016 (57F769C3)
RTKVHD64.sys                Tue Feb 14 09:22:56 2017 (58A312C0)
ssdevfactory.sys            Mon May  8 12:03:55 2017 (591096EB)
amdpsp.sys                  Mon Jun  5 17:25:16 2017 (5935CC3C)
em000k_64.dll               Wed Jun 21 03:44:58 2017 (594A23FA)
sshid.sys                   Mon Aug 14 19:21:50 2017 (5992308E)
eamonm.sys                  Fri Nov  3 10:41:21 2017 (59FC8011)
ehdrv.sys                   Fri Nov  3 10:49:24 2017 (59FC81F4)
epfwwfp.sys                 Fri Nov  3 10:53:40 2017 (59FC82F4)
em006_64.dll                Wed Nov  8 09:49:22 2017 (5A031972)
AtihdWT6.sys                Thu Nov 16 00:12:15 2017 (5A0D1E2F)
em018k_64.dll               Mon Nov 27 09:33:33 2017 (5A1C223D)
atikmpag.sys                Sun Dec 17 14:05:22 2017 (5A36BFF2)
atikmdag.sys                Sun Dec 17 14:34:15 2017 (5A36C6B7)


http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=BazisVirtualCDBus.sys
amdgpio3.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
amdgpio2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=ssdevfactory.sys
http://www.carrona.org/drivers/driver.php?id=amdpsp.sys
em000k_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=sshid.sys
http://www.carrona.org/drivers/driver.php?id=eamonm.sys
http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
http://www.carrona.org/drivers/driver.php?id=epfwwfp.sys
em006_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
em018k_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 henkbob

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Posted 25 December 2017 - 02:46 PM

I have updated drivers that were available: no BIOS update and all Windows Updates are installed. I have also installed OCCT for the PSU test. I haven't been able to find a tutorial of how to read the test or how long to perform one. Could you point me to one or can you suggest a good test setting and timeframe? I did run OCCT for a few minutes to see how it works, e.g.:

 

Attached File  2017-12-25-20h40-Voltage-+12V.png   38.26KB   0 downloads

 

The PSU itself is from august 2016: Cooler Master GM G750M (80 Bronze)

http://www.coolermaster.com/powersupply/modular-gm-series/g750m/

 

For what it's worth: I have not had any BSOD's on my previous setup using this PSU. The total Wattage now during load is less than my previous setup (more efficient components).

 

------------

 

edit: Verifier fixed me up with a nice BSOD on windows start up.

==================================================
Filename          : BazisVirtualCDBus.sys
Address In Stack  : BazisVirtualCDBus.sys+1c9ae
From Address      : fffff809`b4080000
To Address        : fffff809`b40af000
Size              : 0x0002f000
Time Stamp        : 0x560759b0
Time String       : 27/09/2015 03:51:28
Product Name      : WinCDEmu
File Description  : WinCDEmu virtual CDROM bus
File Version      : 4.1
Company           : Sysprogs OU
Full Path         : C:\Windows\system32\drivers\BazisVirtualCDBus.sys
==================================================
 
Which I then promptly uninstalled and double checked whether the file actually was gone or not. It was. I guess the next step would be to enable Verifier again and see if another driver pops up?

Edited by henkbob, 25 December 2017 - 03:12 PM.


#4 usasma

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Posted 26 December 2017 - 09:07 AM

Sorry, but I haven't read the documentation for OCCT in a long, long time.
I'll see if I can get time to read it in the near future - but am very busy with work and family right now.

But, I don't think it's necessary for you - as the Driver Verifier BSOD pointed to a 3rd party driver (the WinCDEm driver)

 

The next step is to wait and see if the BSOD's have stopped.
I only try to use Driver Verifier when there's a BSOD situation.  Using it otherwise could result in false errors - mostly due to weakness' in drivers that don't actually cause BSOD's

 

If you wait for a week and don't get a BSOD, then it's possibly fixed.

If you wait for 2 weeks and don't get a BSOD, then it's probably fixed.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 henkbob

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Posted 26 December 2017 - 10:07 AM

Cool, thanks for all the advice. I`ll keep running the system as is and will see if the BSOD's continue to show up. Happy holidays :)






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