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Random freezes and reboots


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23 replies to this topic

#1 aools

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Posted 22 December 2017 - 04:31 PM

Mod Edit6:  Merged topics - Hamluis.

 

Hi all hoping someone will be able to help,over the last few months my pc has been doing random freezes doesn't seem to do it on anything in particular can be on anything from reading an epub to looking at gumtree or emails and games just happens out of the blue and nothing moves not even mouse pointer so have to reboot in last month or so it has started just rebooting don't know what to do but can follow instructions If anyone can give me a hand thanks


Edited by hamluis, 23 December 2017 - 07:35 PM.
Moved from Crashes/BSODs to Internal Hardware - Hamluis.


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#2 hamluis

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Posted 22 December 2017 - 05:05 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 aools

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Posted 22 December 2017 - 05:44 PM

http://speccy.piriform.com/results/K4uKAhzqqa5PuG8Mb76devK



#4 aools

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Posted 22 December 2017 - 05:46 PM

I ran the mini toolbox 1st it ran ok but when I ran speccy I had my 1st bsod with the error stop code bad pool caller it ran the second time ok
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by harky (administrator) on 22-12-2017 at 22:36:38
Running from "C:\Users\harky\Desktop"
Microsoft Windows 10 Home  (X64)
Model: MS-7891 Manufacturer: MSI

Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (12/21/2017 12:21:17 PM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.16299.15, time stamp: 0x59cda7cd
Faulting module name: ntdll.dll, version: 10.0.16299.64, time stamp: 0x493793ea
Exception code: 0xcfffffff
Fault offset: 0x000000000009fec4
Faulting process ID: 0x1980
Faulting application start time: 0xMicrosoftEdgeCP.exe0
Faulting application path: MicrosoftEdgeCP.exe1
Faulting module path: MicrosoftEdgeCP.exe2
Report ID: MicrosoftEdgeCP.exe3
Faulting package full name: MicrosoftEdgeCP.exe4
Faulting package-relative application ID: MicrosoftEdgeCP.exe5
 
Error: (12/17/2017 11:49:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.16299.15, time stamp: 0x59cda7cd
Faulting module name: edgehtml.dll, version: 11.0.16299.125, time stamp: 0x7718a00b
Exception code: 0xc0000005
Fault offset: 0x0000000000443f5e
Faulting process ID: 0x25dc
Faulting application start time: 0xMicrosoftEdgeCP.exe0
Faulting application path: MicrosoftEdgeCP.exe1
Faulting module path: MicrosoftEdgeCP.exe2
Report ID: MicrosoftEdgeCP.exe3
Faulting package full name: MicrosoftEdgeCP.exe4
Faulting package-relative application ID: MicrosoftEdgeCP.exe5
 
Error: (12/17/2017 12:37:47 AM) (Source: Application Error) (User: )
Description: Faulting application name: uTorrent.exe, version: 3.5.0.44294, time stamp: 0x5a147258
Faulting module name: ntdll.dll, version: 10.0.16299.64, time stamp: 0xac8afc81
Exception code: 0xc0000005
Fault offset: 0x0005d0bc
Faulting process ID: 0x2300
Faulting application start time: 0xuTorrent.exe0
Faulting application path: uTorrent.exe1
Faulting module path: uTorrent.exe2
Report ID: uTorrent.exe3
Faulting package full name: uTorrent.exe4
Faulting package-relative application ID: uTorrent.exe5
 
Error: (12/13/2017 10:29:05 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (12/12/2017 12:19:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.16299.15, time stamp: 0x59cda7cd
Faulting module name: chakra.dll, version: 11.0.16299.98, time stamp: 0x37d57c09
Exception code: 0xcfffffff
Fault offset: 0x00000000001ccb01
Faulting process ID: 0x2f40
Faulting application start time: 0xMicrosoftEdgeCP.exe0
Faulting application path: MicrosoftEdgeCP.exe1
Faulting module path: MicrosoftEdgeCP.exe2
Report ID: MicrosoftEdgeCP.exe3
Faulting package full name: MicrosoftEdgeCP.exe4
Faulting package-relative application ID: MicrosoftEdgeCP.exe5
 
Error: (12/11/2017 12:05:29 AM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.16299.15, time stamp: 0x59cda7cd
Faulting module name: ntdll.dll, version: 10.0.16299.64, time stamp: 0x493793ea
Exception code: 0xcfffffff
Fault offset: 0x000000000009fec4
Faulting process ID: 0xf00
Faulting application start time: 0xMicrosoftEdgeCP.exe0
Faulting application path: MicrosoftEdgeCP.exe1
Faulting module path: MicrosoftEdgeCP.exe2
Report ID: MicrosoftEdgeCP.exe3
Faulting package full name: MicrosoftEdgeCP.exe4
Faulting package-relative application ID: MicrosoftEdgeCP.exe5
 
Error: (12/09/2017 11:10:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.16299.15, time stamp: 0x59cda7cd
Faulting module name: ntdll.dll, version: 10.0.16299.64, time stamp: 0x493793ea
Exception code: 0xcfffffff
Fault offset: 0x000000000009fec4
Faulting process ID: 0x38c
Faulting application start time: 0xMicrosoftEdgeCP.exe0
Faulting application path: MicrosoftEdgeCP.exe1
Faulting module path: MicrosoftEdgeCP.exe2
Report ID: MicrosoftEdgeCP.exe3
Faulting package full name: MicrosoftEdgeCP.exe4
Faulting package-relative application ID: MicrosoftEdgeCP.exe5
 
Error: (12/09/2017 08:53:14 PM) (Source: Application Hang) (User: )
Description: The program mmc.exe version 10.0.16299.15 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2d34
Start Time: 01d3712efd4d790d
Termination Time: 4294967295
Application Path: C:\Windows\System32\mmc.exe
Report Id: 9ee5fd2f-d367-485e-ac4d-763128ab79d9
Faulting package full name:
Faulting package-relative application ID:
 
Error: (12/09/2017 03:52:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.16299.15, time stamp: 0x59cda7cd
Faulting module name: edgehtml.dll, version: 11.0.16299.64, time stamp: 0x67ec562b
Exception code: 0xcfffffff
Fault offset: 0x00000000004bacd8
Faulting process ID: 0x63c
Faulting application start time: 0xMicrosoftEdgeCP.exe0
Faulting application path: MicrosoftEdgeCP.exe1
Faulting module path: MicrosoftEdgeCP.exe2
Report ID: MicrosoftEdgeCP.exe3
Faulting package full name: MicrosoftEdgeCP.exe4
Faulting package-relative application ID: MicrosoftEdgeCP.exe5
 
Error: (12/09/2017 03:51:26 PM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.16299.15, time stamp: 0x59cda7cd
Faulting module name: edgehtml.dll, version: 11.0.16299.64, time stamp: 0x67ec562b
Exception code: 0xcfffffff
Fault offset: 0x00000000004b2292
Faulting process ID: 0x2350
Faulting application start time: 0xMicrosoftEdgeCP.exe0
Faulting application path: MicrosoftEdgeCP.exe1
Faulting module path: MicrosoftEdgeCP.exe2
Report ID: MicrosoftEdgeCP.exe3
Faulting package full name: MicrosoftEdgeCP.exe4
Faulting package-relative application ID: MicrosoftEdgeCP.exe5

System errors:
=============
Error: (12/22/2017 09:05:57 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYNETWORK SERVICES-1-5-20LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/22/2017 09:03:57 PM) (Source: DCOM) (User: DESKTOP-FP1UTG6)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}DESKTOP-FP1UTG6harkyS-1-5-21-3658361463-3876446254-951538915-1002LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/22/2017 09:03:14 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/22/2017 09:03:14 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/22/2017 09:03:14 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/22/2017 09:03:14 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/22/2017 09:02:56 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device Service service failed to start due to the following error: %%1053 = The service did not respond to the start or control request in a timely fashion.

Error: (12/22/2017 09:02:56 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Apple Mobile Device Service service to connect.
 
Error: (12/22/2017 09:02:54 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 19:59:13 on ‎20/‎12/‎2017 was unexpected.
 
Error: (12/22/2017 12:36:50 PM) (Source: DCOM) (User: DESKTOP-FP1UTG6)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}DESKTOP-FP1UTG6harkyS-1-5-21-3658361463-3876446254-951538915-1002LocalHost (Using LRPC)UnavailableUnavailable

Microsoft Office Sessions:
=========================
Error: (12/21/2017 12:21:17 PM) (Source: Application Error)(User: )
Description: MicrosoftEdgeCP.exe11.0.16299.1559cda7cdntdll.dll10.0.16299.64493793eacfffffff000000000009f ec4198001d37a52d180cd9aC:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge CP.exeC:\WINDOWS\SYSTEM32\ntdll.dllb0ab75be-30ae-491e-81c0-235e4d743ce9Microsoft.MicrosoftEdge_41. 16299.15.0_neutral__8wekyb3d8bbweContentProcess
 
Error: (12/17/2017 11:49:01 PM) (Source: Application Error)(User: )
Description: MicrosoftEdgeCP.exe11.0.16299.1559cda7cdedgehtml.dll11.0.16299.1257718a00bc000 0005000000 0000 443f5e25dc01d377913c8f 17eeC:\Windows\SystemApps\Microsoft.MicrosoftEdge  _8wekyb3d8bbwe\MicrosoftEdgeCP.exeC:\WINDOWS\SYSTEM32\edgehtml.dll489d2c05-816e-4f0c-a8c3-58cdbc041f4dMicrosoft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbweContentProcess
 
Error: (12/17/2017 12:37:47 AM) (Source: Application Error)(User: )
Description: uTorrent.exe3.5.0.442945a147258ntdll.dll10.0.16299.64ac8afc81c00000050005d0bc230001d3 7690dad eba41C:\Users\harky\AppData\Roaming\uTorrent\uTorrent.exeC:\WINDOWS\SYSTEM32\ntdll.dlld5b9f8de-c33d-41d6-ae02-1d87602b2a2b
 
Error: (12/13/2017 10:29:05 AM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (12/12/2017 12:19:00 PM) (Source: Application Error)(User: )
Description: MicrosoftEdgeCP.exe11.0.16299.1559cda7cdchakra.dll11.0.16299.9837d57c09cfffffff0000000000 1ccb012f4001d37341dbe770c7C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exeC:\WINDOWS\SYSTEM32\chakra.dll38bb7d4e-4528-4637-ba7f-15d8c29d3e2b Microsoft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbweContentProcess
 
Error: (12/11/2017 12:05:29 AM) (Source: Application Error)(User: )
Description: MicrosoftEdgeCP.exe11.0.16299.1559cda7cdntdll.dll10.0.16299.64493793eacfffffff000000000009 fec4f0001d37210b7ba1e6eC:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exeC:\WINDOWS\SYSTEM32\ntdll.dll0e450d95-4d94-47e4-ae93-2f6f891a8698Microsoft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbweContentProcess
 
Error: (12/09/2017 11:10:00 PM) (Source: Application Error)(User: )
Description: MicrosoftEdgeCP.exe11.0.16299.1559cda7cdntdll.dll10.0.16299.64493793eacfffffff000000000009 fec438c01d37142232c446bC:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exeC:\WINDOWS\SYSTEM32\ntdll.dlla2cf7dc2-916e-4d7e-b94c-78800c7b9c1fMicrosoft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbweContentProcess
 
Error: (12/09/2017 08:53:14 PM) (Source: Application Hang)(User: )
Description: mmc.exe10.0.16299.152d3401d3712efd4d790d4294967295C:\Windows\System32\mmc.exe9ee5fd2f-d367-485e-ac4d-763128ab79d9
 
Error: (12/09/2017 03:52:11 PM) (Source: Application Error)(User: )
Description: MicrosoftEdgeCP.exe11.0.16299.1559cda7cdedgehtml.dll11.0.16299.6467ec562bcfffffff000000000 04bacd863c01d37105909b8908C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exeC:\WINDOWS\SYSTEM32\edgehtml.dll0c1753c6-a788-40fa-b6ff-fd0f5e5e0977Micro soft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbweContentProcess
 
Error: (12/09/2017 03:51:26 PM) (Source: Application Error)(User: )
Description: MicrosoftEdgeCP.exe11.0.16299.1559cda7cdedgehtml.dll11.0.16299.6467ec562bcfffffff0000000 0004b2292235001d371008a514be1C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exeC:\WINDOWS\SYSTEM32\edgehtml.dlla06c802f-195f-4083-88d6-dcbf193671ddMicrosoft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbweContentProcess

CodeIntegrity Errors:
===================================
  Date: 2017-12-22 22:33:29.570
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
  Date: 2017-12-22 22:33:29.568
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
  Date: 2017-12-22 22:33:13.126
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
  Date: 2017-12-22 22:33:13.123
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
  Date: 2017-12-22 22:18:31.016
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
  Date: 2017-12-22 22:18:31.013
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
  Date: 2017-12-22 22:14:41.969
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
  Date: 2017-12-22 22:14:41.966
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
  Date: 2017-12-22 22:03:12.989
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
  Date: 2017-12-22 22:03:12.986
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.5.0.44294 - BitTorrent Inc.)
3DMark (HKLM\...\{7051AEF3-01C3-4E7D-B4CC-8FBFA24B4D2B}) (Version: 2.1.2973.0 - Futuremark) Hidden
3DMark (HKLM-x32\...\{a0df0e52-2800-4963-9ba1-382620df4d05}) (Version: 2.1.2973.0 - Futuremark)
Age of Empires II: HD Edition (HKLM\...\Steam App 221380) (Version:  - Skybox Labs)
Age of Empires® III: Complete Collection (HKLM\...\Steam App 105450) (Version:  - Ensemble Studios)
AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 9.0.000.8 - Advanced Micro Devices, Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{F2871C89-C8A5-42EE-8D45-0F02506385A6}) (Version: 5.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{55BB2110-FB43-49B3-93F4-945A0CFB0A6C}) (Version: 10.0.1.3 - Apple Inc.)
Bitdefender Agent (HKLM\...\Bitdefender Agent) (Version: 1.0.1 - Bitdefender)
Bitdefender Antivirus Free (HKLM\...\{1FCCF41D-5F00-4FE2-9653-162D0486C8B4}) (Version: 1.0.5.12 - Bitdefender)

Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
calibre (HKLM-x32\...\{C9A29F33-05C5-47D2-9E2C-1473E7A88C5D}) (Version: 2.72.0 - Kovid Goyal)
Catalyst Control Center Next Localization BR (HKLM\...\{A16E186C-58C4-3BDC-5CCE-714EFEF5F27F}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization BR (HKLM\...\{E7AA1A02-575C-14C6-FBEF-4BE6D46A5B74}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{E42911E5-48F8-8557-ED20-D72AD1907D25}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{EB6C44F1-0F78-FE10-BC63-90BA50AB0CE9}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{B26D75B8-FAB7-6F8B-767F-BAF975383D91}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{B4C30EF4-B2C5-1395-B534-7B63BCB6E8E4}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (HKLM\...\{36EDC500-E4C0-371C-9865-08450415C1E9}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (HKLM\...\{62098A5F-E03B-31A3-5F9C-51A7F7D25744}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (HKLM\...\{1757AD9B-0E3C-05F9-FE43-4343BED7DA85}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (HKLM\...\{4C2FB7FD-89FD-BA5C-585A-3811F326AD34}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (HKLM\...\{66B06F29-EE4F-9130-D96A-754826093FEA}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (HKLM\...\{D74218A3-C503-57EF-AC9F-2220082E7ADE}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (HKLM\...\{821D0A0E-F246-BE40-0D68-93883C14C410}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (HKLM\...\{DA433FCF-90A1-19A5-65A7-FDF82DE4826D}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (HKLM\...\{88BD74C4-23AB-4554-915C-6E1F0C81F6CD}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (HKLM\...\{949F125B-A6CC-5A5E-EEE7-4AC50305C1FA}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (HKLM\...\{20D46801-147B-30AD-7C5A-AC4560A79096}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (HKLM\...\{A48E2AB0-0866-7783-9657-E1709EB18D02}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (HKLM\...\{22C39711-2747-D264-319A-1550BEEAAEC6}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (HKLM\...\{E61CEF9A-BAC3-EAEE-F735-E257D2354DF2}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (HKLM\...\{1DBACFDB-5E43-7882-36BD-53526D34BD22}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (HKLM\...\{DA0326BB-657D-AAFC-752C-363E8FA33755}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (HKLM\...\{A91FC4BF-C1EC-ADCA-79D1-F4F0671F1D60}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (HKLM\...\{B873A1FB-5EA0-EE5F-A861-1E38880AD08E}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{EC9DF9FF-9D75-4CDD-1D58-A2E887B0A42E}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{ED75A775-03A7-F214-868D-497748707968}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (HKLM\...\{07BFBD5C-2F63-6828-1B61-B41A44113F3B}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (HKLM\...\{7ABACA7E-6E59-0EF9-8FA3-6B32E5F58127}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (HKLM\...\{3E196AAF-F81C-B384-E2AB-28EE2398FE5F}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (HKLM\...\{E6038D3E-5D87-8DF7-6D05-BE7532C3E73E}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{DAEFFE0C-CD05-1355-6AFC-7B3D4106A820}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{DFAD9DAC-4768-C8BB-4E0E-5239605A9BEA}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{E392A425-53A7-DF90-96A0-E287A75DD3B2}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{FFBFBD1F-B160-A119-7C43-8584FA2E5665}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{4D1D5407-9B69-6422-629C-8518A26004A4}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{D6F47BB4-700A-F612-0671-5F69EA311BB7}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{01FD9A26-3F61-9236-B360-BE5D043D82C0}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{A8379BAB-59A9-C0A3-8BCC-4852EA403692}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{24DF617A-CD23-6E6A-126B-23630D2781CE}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{64D4CCC3-63DF-252D-D29D-03491670225D}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (HKLM\...\{83DDDFD8-AD42-72F9-E4F1-5456FDB304C9}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (HKLM\...\{8DF90937-B869-9F76-5D45-5A8BDA0A33B6}) (Version: 2017.0922.1659.28737 - Advanced Micro Devices, Inc.) Hidden
Conquer Online 3.0 (HKLM-x32\...\{78B51FD5-DA3F-4B48-8F3F-4E4068F25D89}_is1) (Version:  - TQ Digital Entertainment Inc.)
Driver Easy 5.5.5 (HKLM\...\DriverEasy_is1) (Version: 5.5.5 - Easeware)
Easy Photo Scan (HKLM-x32\...\{BB6241FF-8B76-45A5-95B9-888EDE8E47DC}) (Version: 1.00.0010 - Seiko Epson Corporation)
EcoSmart Live Connection Manager (HKLM-x32\...\EcoSmart Live Connection Manager) (Version: 1.8.5.0 - EcoTech Marine)
Epson Connect Printer Setup (HKLM-x32\...\{D9B1D51B-EB56-410D-AEB5-1CCFAC4B6C8C}) (Version: 1.4.0 - Seiko Epson Corporation)
Epson Easy Photo Print 2 (HKLM-x32\...\{F05A434E-D3CF-4B44-9D3E-779D42090781}) (Version: 2.8.0.0 - Seiko Epson Corporation)
Epson Event Manager (HKLM-x32\...\{9F205E94-9E42-4486-A92A-DF3F6CB85444}) (Version: 3.10.0061 - Seiko Epson Corporation)
Epson E-Web Print (HKLM-x32\...\{6BF9F374-EC67-4808-A90C-F127DE6D989D}) (Version: 1.23.0000 - SEIKO EPSON CORPORATION)
EPSON Manuals (HKLM-x32\...\{84CECC1B-21EF-41B1-9A91-3E724E5D99D3}) (Version: 1.54.0.0 - Seiko Epson Corporation)
Epson Scan 2 (HKLM-x32\...\Epson Scan 2) (Version:  - Seiko Epson Corporation)
EPSON Scan OCR Component (HKLM-x32\...\{563B99D8-8895-4E3E-AE8D-15BE8C05F1C1}) (Version: 3.00.04 - SEIKO EPSON Corp.)
Epson Software Updater (HKLM-x32\...\{B55DB65D-EF6E-4E04-89D5-B03603BF681B}) (Version: 4.4.5 - SEIKO EPSON CORPORATION)
EPSON XP-243 245 247 Series Printer Uninstall (HKLM\...\EPSON XP-243 245 247 Series) (Version:  - Seiko Epson Corporation)
EpsonNet Print (HKLM\...\{96ED1D58-440C-4345-8FEE-C4781366C67F}) (Version: 3.1.4.0 - SEIKO EPSON Corporation)
Farming Simulator 17 (HKLM\...\Steam App 447020) (Version:  - Giants Software)
Futuremark SystemInfo (HKLM-x32\...\{E540B871-3230-4C5B-AAD5-A30F64398275}) (Version: 4.48.599.0 - Futuremark)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 63.0.3239.84 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Guild Wars 2 (HKLM\...\Guild Wars 2) (Version:  - NCsoft Corporation, Ltd.)
ImmortalsCo version 1.60 (HKLM-x32\...\{63E78EE1-C60A-4577-B456-EF5C546EE3E9}_is1) (Version: 1.60 - Immortals Co)
iTunes (HKLM\...\{554C62C7-E6BB-40F1-892B-F0AE02D3C135}) (Version: 12.5.3.17 - Apple Inc.)
Java 8 Update 151 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180151F0}) (Version: 8.0.1510.12 - Oracle Corporation)
K-Lite Mega Codec Pack 12.5.5 (HKLM-x32\...\KLiteCodecPack_is1) (Version: 12.5.5 - KLCP)
Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.7131.1115 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{402ED4A1-8F5B-387A-8688-997ABF58B8F2}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32\...\{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Minecraft (HKLM-x32\...\{1C16BCA3-EBC1-49F6-8623-8FBFB9CCC872}) (Version: 1.0.3.0 - Mojang)
MKVToolNix 9.9.0 (64bit) (HKLM-x32\...\MKVToolNix) (Version: 9.9.0 - Moritz Bunkus)
MyEpson Portal (HKLM-x32\...\{3361D415-BA35-4143-B301-661991BA6219}) (Version: 1.1.2.2 - SEIKO EPSON CORPORATION) Hidden
MyEpson Portal (HKLM-x32\...\MyEpson Portal) (Version:  - SEIKO EPSON Corporation)
Origin (HKLM-x32\...\Origin) (Version: 10.5.5.6040 - Electronic Arts, Inc.)
Pharaoh + Cleopatra (HKLM\...\Steam App 564530) (Version:  - Impressions Games)
Pingzapper version 2.1.2 (HKLM-x32\...\{7FD61982-5436-439B-B5D0-36F0536FF8BF}_is1) (Version: 2.1.2 - Pingzapper)
Roblox Player for harky (HKCU\...\{373B1718-8CC5-4567-8EE2-9033AD08A680}) (Version:  - Roblox Corporation)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
The Sims™ 3 (HKLM-x32\...\{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}) (Version: 1.69.43.024017 - Electronic Arts Inc.)
The Sims™ 3 Island Paradise (HKLM-x32\...\{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}_The Sims 3 Island Paradise) (Version: 1.0.0.0 - Electronic Arts Inc.)
The Sims™ 3 Seasons (HKLM-x32\...\{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}_The Sims 3 Seasons) (Version: 1.0.0.0 - Electronic Arts Inc.)
The Sims™ 3 Showtime (HKLM-x32\...\{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}_The Sims 3 Showtime) (Version: 1.0.0.0 - Electronic Arts Inc.)
The Sims™ 3 Supernatural (HKLM-x32\...\{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}_The Sims 3 Supernatural) (Version: 1.0.0.0 - Electronic Arts Inc.)
The Sims™ 4 (HKLM-x32\...\{48EBEBBF-B9F8-4520-A3CF-89A730721917}) (Version: 1.36.102.1020 - Electronic Arts Inc.)
Vulkan Run Time Libraries 1.0.26.0 (HKLM\...\VulkanRT1.0.26.0) (Version: 1.0.26.0 - LunarG, Inc.) Hidden
Vulkan Run Time Libraries 1.0.26.0 (HKLM\...\VulkanRT1.0.26.0-2) (Version: 1.0.26.0 - LunarG, Inc.)
Vulkan Run Time Libraries 1.0.37.0 (HKLM\...\VulkanRT1.0.37.0) (Version: 1.0.37.0 - LunarG, Inc.)
Vulkan Run Time Libraries 1.0.61.0 (HKLM\...\VulkanRT1.0.61.0) (Version: 1.0.61.0 - LunarG, Inc.) Hidden
Vulkan Run Time Libraries 1.0.61.0 (HKLM\...\VulkanRT1.0.61.0-2) (Version: 1.0.61.0 - LunarG, Inc.) Hidden
WinRAR 5.40 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)
Zeus + Poseidon (HKLM\...\Steam App 566050) (Version:  - Impressions Games)
 
========================= Memory info: ===================================
Percentage of memory in use: 42%
Total physical RAM: 8150.95 MB
Available physical RAM: 4683.17 MB
Total Virtual: 10064.95 MB
Available Virtual: 5700 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:930.96 GB) (Free:738.48 GB) NTFS
 
========================= Users: ========================================
User accounts for \\DESKTOP-FP1UTG6
Administrator            DefaultAccount           defaultuser0            
Guest                    harky                    WDAGUtilityAccount      

**** End of log ****

Edited by hamluis, 23 December 2017 - 07:44 AM.


#5 hamluis

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Posted 23 December 2017 - 07:54 AM

Some Ideas Re DCOM Errors.

 

I don't see anything that allows me to address your exception errors noted...so I am going to move this back to Crashes/BSODs.

 

If you can complete/submit the data requested per following link, it will facilitate things.

 

BC BSODs Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista

 

Louis



#6 aools

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Posted 23 December 2017 - 07:08 PM

here is requested speccy and sysnative 

 

http://speccy.piriform.com/results/K4uKAhzqqa5PuG8Mb76devK   

Attached Files



#7 aools

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Posted 23 December 2017 - 07:18 PM

step 5 of this link https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 I don't have disks or a pen drive to hand will not be able to get any for few days with holidays


Edited by aools, 23 December 2017 - 07:20 PM.


#8 usasma

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Posted 24 December 2017 - 10:59 AM

As for step 5 - you can run the built in Windows Memory Diagnostic in order to test the memory:  https://technet.microsoft.com/en-us/library/ff700221.aspx

And, you can download/run Seatools for Windows in order to test the disks:  https://www.seagate.com/support/downloads/seatools/seatools-win-master/

 

Also, please run one of these free temperature monitors to see if there's a temp problem:
SpeedFan:  http://www.almico.com/sfdownload.php
HWMonitor:  https://www.cpuid.com/softwares/hwmonitor.html
HWInfo:  https://www.hwinfo.com/download.php

Keep an eye on it as you may not be able to get to it when the system hangs/freezes

Let us know about any temps you see at 80ºC or higher (and what device they are in).

 

Also, wait for the next hang/freeze, then recover from it and immediately generate this report:
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

Here's my analysis from the Sysnative reports:

 

Your UEFI/BIOS (version V1.4) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The WER section of the MSINFO32 report shows a BSOD error on 22 Dec
Do you recall this (most likely it was the BAD_POOL_CALLER that you mentioned)?  If so, did you happen to notice the driver name associated with it (if there was any displayed)?

There is no evidence of a memory dump being generated - so I'm concerned that if we try Driver Verifier we may not get the report that we need.

I'm also concerned that this might be malware related (from the strange figures associated with the BSOD in the WER section).  Have you scanned the system for malware?  If not - Could you be infected?  It's possible that malware has corrupted your current protection, so please try a couple of these, independent scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ).  This is in case your current protection is compromised by malware and giving false results:

           F-Secure
           https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

           McAfee
           http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

           Microsoft
           http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

           Sophos
           https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

           Trend Micro
           http://housecall.trendmicro.com/ (link is external)

    The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.
If you do find infections, I'd suggest posting over in the Am I Infected forum to ensure that all the bad stuff has been removed:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 aools

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Posted 24 December 2017 - 04:45 PM

thank you will get stuck into this asap 



#10 aools

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Posted 25 December 2017 - 08:34 PM

Ran all the virus checks all clear ran mem and hd test all clear too gota check the bios but it has me stumped for 1st time today had no crashes but pc wasn't in much use today hopefully tomorrow something will trigger it so I can get the info from event viewer for you



#11 aools

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Posted 27 December 2017 - 10:55 AM

tried to play games last night to see if it crashed one of the temps in speed fan went to 70 but nothing till today when it just locked up looking at facebook here is the zip file from event viewer

 

 

Attached Files



#12 usasma

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Posted 29 December 2017 - 08:07 AM

Temp of 70 isn't bad, especially when gaming.

Admin logfile may show some issues about BIOS/UEFI - did you update that?

Beyond that, I'm suspecting a hardware problem and suggest that you try this:My suggested way to diagnose a hardware problem (3 steps):

1)  Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
    Please run ALL of the tests and let us know the results.
    FYI - These are the tests and what we usually see for the reports:

        1 - Antivirus/antimalware scans:  In short, if there are Trojans or other serious malware - start over in the Am I Infected forums
        2 - Memory diagnostics:  Run MemTest86+ for at least 3 passes.  If booting from UEFI, run MemTest86 instead.  Let us know if there were any errors reported
        3 - Hard Drive diagnostics:  Don't sweat the details here.  In short, run the Seagate Seatools Long/Extended test from a bootable disk.  If unable to run it from a bootable disk (UEFI and some others), then run the Seagate Seatools for Windows from within Windows.  There are no diagnostics for SSD's, just run the Crystal Mark tests and let us know if there were any failures
        4 - Furmark:  run the test until the temperature stabilizes.  Don't let it get much over 90ºC.  Let us know the temp it stabilizes at and if there were any problems running the test (other than slowness).
        5 - Prime95:  run the Blend test for 24 hours (this may not be possible, but run it as long as you can.  Look for errors in the output, or for problems running the test (freezes/crashes)
        6 - Video 2 (other video tests):  there's several tests here.  Run all of them.  I'm especially interested in the Video Memory Test.  Let us know the results of the test(s)
          - A - simtek.org memtest
          - B - Video memory stress test
          - C - Artifact Locator
          - D - OCCT - 4 built in tests for CPU, GPU, PSU
          - E - Video Memory Stress Test
        7 - CPU tests:  run at least one test on your CPU and let us know the result.


2)  If all the tests pass, then try to perform a clean install of Windows:

A clean install is:
        - Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
        - The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
        - Windows is fully updated after it's installed.  That's ALL updates - none excepted.
        - NO 3rd party software is installed.
        - There are no errors in Device Manager (if you find any, post back for suggestions).

        This will wipe everything off of the computer, so it's advisable to backup your stuff first.
        Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

        If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.  You can also do this if you don't want to try another hard drive - yet you want to be able to return to the current system state.
        One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them [:(]
        Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
        But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
        The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
        You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

        The point of doing this (the clean install) is to:
        - rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
        - rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
        - so, if the problem continues, it must be a hardware problem.

        OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.


3)  Then, if the clean install confirms the hardware problem, try this procedure to isolate the problem device(s):  http://www.carrona.org/strpdown.html

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 aools

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Posted 29 December 2017 - 02:21 PM

the bios is up to date on their website there is no other .All virus/malware scans are clear.Seagate seatools all clear too. Furmark stabilized at 81 didn't go any higher.Thats the results so far doing more will update as I go along



#14 aools

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Posted 16 January 2018 - 08:31 PM

sorry so late getting back all tests passed only thing now left to do is the wipe haven't got around to doing that yet but today noticed a couple of weird flashs like green/blue lightning bolt across screen just when searching web didn't crash or anything from that and pc is still doin random shut downs every other day and sometimes a few times a day



#15 aools

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Posted 18 January 2018 - 07:19 PM

just froze again but when I rebooted it back took a few minutes to get icons back on screen all I had was lower black bar could not see mouse pointer unless it was in the bar invisable on the screensaver photo






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