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#1 mejim

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Posted 22 December 2017 - 02:49 PM

Dell laptop

XPS L502X

OS Windows 7

 

About a year ago my laptop started having trouble on startup when the screen is mostly gray with horizontal lines. This happens about 80% of the time on startup. I can get it to work properly after a while by pressing on the screen while I flip the screen back and forth with the laptop hinge/pivot.

 

Sometimes, if I don't bother closing the door on the lapop, it will startup just fine in the morning. But other times I have to repeat the procedure of moving the screen back and forth. 

 

Other than this, the laptop works fine but I am worried that it will not come back to normal at some point. Can anyone tell me what is going on and suggest a fix for me? I live in remote Alaska so going to a repair shop is a bit of a problem.

 

thanks,

 

Jim


Edited by mejim, 22 December 2017 - 09:00 PM.


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#2 mightywiz

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Posted 22 December 2017 - 05:41 PM

first you have to take it apart and make sure the connections are seated snug, then you can poke at the video cable beside the hinge and see if you can tell if it's a broken wire or not.  that's probably what the problem is going to be.



#3 mejim

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Posted 22 December 2017 - 09:05 PM

Can you tell me more about the connections in the hinge? How do I get at it or anything you know?

 

Jim






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