I have a Brand new computer that has frozen twice. I believe I was on Photoshop each time, but I might have been on Illustrator the first time. A couple of weeks went between each freeze. On the second freeze, the computer was making a very loud continuous whirring noise, that I assume was the fan. Each time I had to hard restart.
It is an Acer with intel i7 processor, 24gb memory, 250gb ssd and 1t harddrive, Nivida GTX1050 graphics card.
I have 2 months left to return it to costco. ...but I don't think I can swap it out as they no longer have this deal on their website ... I got this for $850, which was by far the best deal I could find.
Any suggestions on how to diagnose?
Thanks so much.