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Windows 10 I'm at the end of my rope. About to throw my pc out of the window.

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#1 ScottHughes5575


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Posted 21 December 2017 - 11:19 PM

I'm new to this blog but not to computers. I have a malware beast that I'm sure I downloaded while attempting to download a video game. I've tried everything. I'm going to list what I have done in hopes that someone will see that I haven't done the one thing that will work. I'm trying to not have to do a total reset or wipe of my HDD because I don't want to have to go through reinstalling everything again. I just upgraded my hardware about 6 weeks ago and did that then and it took a really long time. That is also when I switched from Windows 8.3 to Windows 10.

Motherboard - ASRock

Processor - Intel Core i5-7600K

RAM - 16gig

Video - NVIDIA GeForce GTX 1050Ti

All firmware checked and doesn't need upgrading

All Windows updates present



1. Boot blue screen announcing issue and giving several options. One of which is to disable early anti malware and that's the only option that I can use to boot.

2. Recovery, Restore, Safe Boot, Defender are disabled and I can't change that. (Still not fixed)

3. There were some odd processes and folders that I absolutely couldn't access. (all this is corrected)

4. Other small issues that are a pain. This did include some crazy processes but they are now gone.


Trial and Error(s) - What I've done

1. Took ownership to try to access the folders and registry items that I coudln't. After using a bootdisk I was able to clear all of those things out. Also, I can boot to safe mode using a 3rd party program but not with ANY Windows options. 

2. Ran several scans with several different programs, located and removed several issues (a few which were Rootkits)

3. Cleaned the registry after malware/virus removal

4. Any program, software, file, etc that was even slightly questionable was wiped


I do have another HDD in my system that is clean. I thought about just doing a new install of Windows on that drive, changing the BIOS to boot from there, and then scanning my current C: as external but it seems to me that would be the same as using a boot disk which I have been doing.

So that's about it in a nutshell. Once again, my main goal is to not have to wipe my legitimate software in an attempt to finally remove the malware/virus but if that becomes, or is, the only way that is what I just will have to do. I just wanted to ask an expert before taking such a drastic and permanent measure. 

Thanks to anyone who is willing and able to help me with this debacle. 


The programs that I've used are Kaspersky, UnhackMe, and Malwarebytes but then removed it. The boot disk that seemed to work the best was the Windows 10 disk using advanced repair. 


Infected folder was users and then local under appdata . 






The 3rd folder didn't return but it started with "ss" I think

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#2 Unworn_Kilt


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Posted 21 December 2017 - 11:44 PM















Kilt :thumbup2: 



:santa: I'd like to wish all Bleeping Computer Members a Very Merry Christmas and a Happy New Year! :santa:



I am only a Standard Member,  NOT a Trained Malware Removal Expert. If you have ANY concerns regarding any advice I may give, please contact a Member of Staff before making changes.





** Walk Softly and Carry a Big Stick **




#3 boopme


    To Insanity and Beyond

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Posted 31 December 2017 - 12:19 PM

Hello I have found your post. I put it back here.


Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
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