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Infected with numerous popups when opening web pages in Chrome


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13 replies to this topic

#1 MdHelp

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Posted 21 December 2017 - 07:15 PM

Somewhere in the last month, I have hit a snag and contracted malware or a virus that is affecting my system. Every time I open a web page (any web page) other pages popup with various types of advertising, usually the same popups. I use CCleaner, Malwarebytes, and SUPERAntiSpyware, but they have not rid my PC of all the issues. 



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#2 Broni

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Posted 21 December 2017 - 09:15 PM

Is Chrome the only browser affected?

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#3 MdHelp

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Posted 21 December 2017 - 10:15 PM

It is the only browser I use, but I also have problems with Internet explorer. If my issue is resolved, a donation with be strongly considered.



#4 Broni

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Posted 21 December 2017 - 10:52 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.
  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#5 MdHelp

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Posted 22 December 2017 - 08:00 PM

 Results of screen317's Security Check version 0.99.93  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender        
Malwarebytes            
Bitdefender Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 CCleaner Professional Plus 1.0.0.0  
 Java 8 Update 151  
 Java version 32-bit out of Date! 
 Adobe Flash Player 28.0.0.126  
 Mozilla Firefox (53.0.3) 
 Google Chrome (63.0.3239.84) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamtray.exe  
 Bitdefender Bitdefender 2017 vsserv.exe  
 Bitdefender Bitdefender Device Management DevMgmtService.exe  
 Bitdefender Agent ProductAgentService.exe   
 Bitdefender Bitdefender 2017 updatesrv.exe  
 Windows Defender MSASCuiL.exe   
 Bitdefender Bitdefender 2017 bdagent.exe  
 Common Files Bitdefender SetupInformation Bitdefender RedLine\bdredline.exe 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
Farbar Service Scanner Version: 27-01-2016
Ran by LW (administrator) on 22-12-2017 at 19:56:54
Running from "C:\Users\LW\Downloads"
Microsoft Windows 10 Pro  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


#6 MdHelp

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Posted 22 December 2017 - 08:06 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by LW (administrator) on 22-12-2017 at 20:05:24
Running from "C:\Users\LW\Downloads"
Microsoft Windows 10 Pro  (X64)
Model: Satellite S75-B Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
127.0.0.1 65.52.240.48
127.0.0.1 activation.cloud.techsmith.com
0.0.0.0 keystone.mwbsys.com
127.0.0.1 209.34.83.73:443
127.0.0.1 209.34.83.73:43
127.0.0.1 209.34.83.73
127.0.0.1 209.34.83.67:443
127.0.0.1 209.34.83.67:43
127.0.0.1 209.34.83.67
127.0.0.1 ood.opsource.net
127.0.0.1 199.7.52.190:80
127.0.0.1 199.7.52.190
127.0.0.1 ocsp.spo1.verisign.com
127.0.0.1 199.7.54.72:80
127.0.0.1 199.7.54.72
127.0.0.1 192.150.14.69
127.0.0.1 192.150.18.101
127.0.0.1 192.150.18.108
127.0.0.1 192.150.22.40
127.0.0.1 192.150.8.100
127.0.0.1 192.150.8.118
127.0.0.1 209-34-83-73.ood.opsource.net
127.0.0.1 3dns-1.adobe.com
127.0.0.1 3dns-2.adobe.com
127.0.0.1 3dns-2.adobe.com
127.0.0.1 3dns-3.adobe.com
127.0.0.1 3dns-3.adobe.com
127.0.0.1 3dns-4.adobe.com
127.0.0.1 3dns.adobe.com
127.0.0.1 activate-sea.adobe.com
 
There are 57 entries.
 
========================= IP Configuration: ================================
 
Intel® Dual Band Wireless-AC 7260 = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wireless Network Connection 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 4" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wireless Network Connection 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 12" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : LW-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 00-8C-FA-8E-41-B0
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
   Physical Address. . . . . . . . . : 5E-C5-D4-29-97-49
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 5C-C5-D4-29-97-4A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel® Dual Band Wireless-AC 7260
   Physical Address. . . . . . . . . : 5C-C5-D4-29-97-49
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2601:14b:4400:1ea0::8(Preferred) 
   Lease Obtained. . . . . . . . . . : Friday, December 22, 2017 7:14:26 PM
   Lease Expires . . . . . . . . . . : Friday, December 22, 2017 8:06:25 PM
   IPv6 Address. . . . . . . . . . . : 2601:14b:4400:1ea0:b0fd:aee9:51f3:b6a7(Preferred) 
   Temporary IPv6 Address. . . . . . : 2601:14b:4400:1ea0:50f2:3462:49f:9013(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::b0fd:aee9:51f3:b6a7%7(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, December 22, 2017 7:14:25 PM
   Lease Expires . . . . . . . . . . : Friday, December 22, 2017 8:44:31 PM
   Default Gateway . . . . . . . . . : fe80::22e5:64ff:fe57:e20b%7
                                       192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 123520468
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-B8-82-7B-00-8C-FA-8E-41-B0
   DNS Servers . . . . . . . . . . . : 2001:558:feed::1
                                       2001:558:feed::2
                                       75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled
Server:  cdns01.comcast.net
Address:  2001:558:feed::1
 
Name:    google.com
Addresses:  2607:f8b0:4004:809::200e
  172.217.15.110
 
 
Pinging google.com [2607:f8b0:4004:800::200e] with 32 bytes of data:
Reply from 2607:f8b0:4004:800::200e: time=16ms 
Reply from 2607:f8b0:4004:800::200e: time=13ms 
 
Ping statistics for 2607:f8b0:4004:800::200e:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 16ms, Average = 14ms
Server:  cdns01.comcast.net
Address:  2001:558:feed::1
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::100d
  2001:4998:c:e33::53
  2001:4998:58:2201::73
  98.139.180.180
  98.138.252.38
  206.190.39.42
 
 
Pinging yahoo.com [2001:4998:c:e33::53] with 32 bytes of data:
Reply from 2001:4998:c:e33::53: time=92ms 
Reply from 2001:4998:c:e33::53: time=82ms 
 
Ping statistics for 2001:4998:c:e33::53:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 82ms, Maximum = 92ms, Average = 87ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 20...00 8c fa 8e 41 b0 ......Realtek PCIe GBE Family Controller
  9...5e c5 d4 29 97 49 ......Microsoft Hosted Network Virtual Adapter
 12...5c c5 d4 29 97 4a ......Microsoft Wi-Fi Direct Virtual Adapter
  7...5c c5 d4 29 97 49 ......Intel® Dual Band Wireless-AC 7260
  1...........................Software Loopback Interface 1
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.3     50
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.0.0    255.255.255.0         On-link       192.168.0.3    306
      192.168.0.3  255.255.255.255         On-link       192.168.0.3    306
    192.168.0.255  255.255.255.255         On-link       192.168.0.3    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link       192.168.0.3    306
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link       192.168.0.3    306
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  7    306 ::/0                     fe80::22e5:64ff:fe57:e20b
  1    331 ::1/128                  On-link
  7    306 2601:14b:4400:1ea0::/60  fe80::22e5:64ff:fe57:e20b
  7    306 2601:14b:4400:1ea0::/64  On-link
  7    306 2601:14b:4400:1ea0::8/128
                                    On-link
  7    306 2601:14b:4400:1ea0:50f2:3462:49f:9013/128
                                    On-link
  7    306 2601:14b:4400:1ea0:b0fd:aee9:51f3:b6a7/128
                                    On-link
  7    306 fe80::/64                On-link
  7    306 fe80::b0fd:aee9:51f3:b6a7/128
                                    On-link
  1    331 ff00::/8                 On-link
  7    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/22/2017 07:53:04 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.125_none_15cbcf8893620c09.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.125_none_15cbcf8893620c09.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.125_none_15cbcf8893620c09.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.125_none_15cbcf8893620c09.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.125_none_5d79065fa7de350f.manifest.
 
Error: (12/22/2017 02:17:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10031
 
Error: (12/22/2017 02:17:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10031
 
Error: (12/22/2017 02:17:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/22/2017 09:21:54 AM) (Source: Bonjour Service) (User: )
Description: Local Hostname LW-PC.local already in use; will try LW-PC-2.local instead
 
Error: (12/22/2017 09:21:54 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 LW-PC.local. Addr 192.168.0.3
 
Error: (12/22/2017 09:21:54 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.0.3:5353   16 LW-PC.local. AAAA 2601:014B:4400:1EA0:B0FD:AEE9:51F3:B6A7
 
Error: (12/21/2017 11:12:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: sync_info_remover.exe, version: 20.0.1.3045, time stamp: 0x58be8266
Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x2cd1ce3d
Exception code: 0xc06d007e
Fault offset: 0x001008b2
Faulting process id: 0x1e1c
Faulting application start time: 0xsync_info_remover.exe0
Faulting application path: sync_info_remover.exe1
Faulting module path: sync_info_remover.exe2
Report Id: sync_info_remover.exe3
Faulting package full name: sync_info_remover.exe4
Faulting package-relative application ID: sync_info_remover.exe5
 
Error: (12/21/2017 11:11:17 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine QueryFullProcessImageNameW.  hr = 0x80070006, The handle is invalid.
.
 
 
Operation:
   Executing Asynchronous Operation
 
Context:
   Current State: DoSnapshotSet
 
Error: (12/21/2017 11:10:13 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {4f562774-75c5-4dc2-b348-df4148384b04}
 
 
System errors:
=============
Error: (12/22/2017 07:30:34 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/22/2017 07:18:48 PM) (Source: DCOM) (User: LW-PC)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}LW-PCLWS-1-5-21-3565456340-3555584182-767784941-1000LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/22/2017 07:17:41 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {B548B6A5-B4C1-4DE2-8DB2-B60C1E80387E}
 
Error: (12/22/2017 10:46:00 AM) (Source: DCOM) (User: LW-PC)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}LW-PCLWS-1-5-21-3565456340-3555584182-767784941-1000LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/22/2017 09:42:21 AM) (Source: DCOM) (User: LW-PC)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}LW-PCLWS-1-5-21-3565456340-3555584182-767784941-1000LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/22/2017 09:37:15 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/22/2017 09:24:51 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/21/2017 11:11:27 PM) (Source: Service Control Manager) (User: )
Description: The Acronis Managed Machine Service Mini service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (12/21/2017 05:56:30 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/21/2017 05:47:23 PM) (Source: DCOM) (User: LW-PC)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}LW-PCLWS-1-5-21-3565456340-3555584182-767784941-1000LocalHost (Using LRPC)UnavailableUnavailable
 
 
Microsoft Office Sessions:
=========================
Error: (12/22/2017 07:53:04 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.125_none_15cbcf8893620c09.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.125_none_5d79065fa7de350f.manifestC:\Users\LW\Desktop\System Diagnostics\esetsmartinstaller_enu.exe
 
Error: (12/22/2017 02:17:25 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10031
 
Error: (12/22/2017 02:17:25 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10031
 
Error: (12/22/2017 02:17:25 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/22/2017 09:21:54 AM) (Source: Bonjour Service)(User: )
Description: Local Hostname LW-PC.local already in use; will try LW-PC-2.local instead
 
Error: (12/22/2017 09:21:54 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 LW-PC.local. Addr 192.168.0.3
 
Error: (12/22/2017 09:21:54 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.0.3:5353   16 LW-PC.local. AAAA 2601:014B:4400:1EA0:B0FD:AEE9:51F3:B6A7
 
Error: (12/21/2017 11:12:53 PM) (Source: Application Error)(User: )
Description: sync_info_remover.exe20.0.1.304558be8266KERNELBASE.dll10.0.16299.152cd1ce3dc06d007e001008b21e1c01d37adb2211b00fC:\Users\LW\AppData\Local\Temp\83CE0341-0CC2-4A76-85CD-0463E0B9F998\sync_info_remover.exeC:\WINDOWS\System32\KERNELBASE.dlld710d48c-445b-426c-8a50-c024f43da5ef
 
Error: (12/21/2017 11:11:17 PM) (Source: VSS)(User: )
Description: QueryFullProcessImageNameW0x80070006, The handle is invalid.
 
 
Operation:
   Executing Asynchronous Operation
 
Context:
   Current State: DoSnapshotSet
 
Error: (12/21/2017 11:10:13 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {4f562774-75c5-4dc2-b348-df4148384b04}
 
 
CodeIntegrity Errors:
===================================
  Date: 2017-12-22 20:03:00.356
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2017-12-22 20:03:00.351
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2017-12-22 19:47:20.021
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2017-12-22 19:47:20.018
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2017-12-22 19:45:45.282
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2017-12-22 19:45:45.277
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2017-12-22 19:32:19.786
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2017-12-22 19:32:19.783
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2017-12-22 19:23:01.909
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2017-12-22 19:23:01.908
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
 
=========================== Installed Programs ============================
 
7-Zip 15.14 (x64) (HKLM\...\7-Zip) (Version: 15.14 - Igor Pavlov)
Adobe Acrobat DC (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-0C0F074E4100}) (Version: 15.017.20053 - Adobe Systems Incorporated)
Adobe Flash Player 28 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 28.0.0.126 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{BC7C46A4-D7A7-48EC-A98C-32A7762B5EFA}) (Version: 6.2.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{F0C4B709-8BF4-4A72-B527-12E7BF5482F8}) (Version: 6.2.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BD6778C5-6FA5-492A-ADD6-E706339C2A7B}) (Version: 11.0.2.4 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{C1BBFD2A-BCDD-45B3-8C0B-66BD434970A8}) (Version: 2.4.8.1 - Apple Inc.)
Belarc Advisor 8.5c (HKLM-x32\...\Belarc Advisor) (Version: 8.5.3.0 - Belarc Inc.)
Bitdefender Device Management (HKLM\...\Bitdefender Device Management) (Version: 21.0.22.1011 - Bitdefender)
Bitdefender Total Security (HKLM\...\Bitdefender) (Version: 22.0.1.1 - Bitdefender)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Camtasia 9 (HKLM\...\{B8A4CB7E-7F5B-484F-A127-E4431000EDCE}) (Version: 9.0.4.1948 - TechSmith Corporation) Hidden
Camtasia 9 (HKLM-x32\...\{5957dd25-bb4e-4234-9dc0-b3e10a70f636}) (Version: 9.0.4.1948 - TechSmith Corporation)
Camtasia Studio 8 (HKLM-x32\...\{A2A41B60-D51F-4C04-BC94-B4C94F7B6DC0}) (Version: 8.6.0.2054 - TechSmith Corporation)
CCleaner (HKLM\...\CCleaner) (Version: 5.30 - Piriform)
CCleaner Professional Plus 1.0.0.0 (HKLM-x32\...\CCleaner Professional Plus 1.0.0.0) (Version:  - )
ClipX (HKLM-x32\...\ClipX) (Version:  - )
CyberGhost 6 (HKLM\...\CyberGhost 6_is1) (Version:  - CyberGhost S.R.L.)
CyberLink PowerDVD 10 (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.1516 - CyberLink Corp.)
Defraggler (HKLM\...\Defraggler) (Version: 2.21 - Piriform)
DTS Sound (HKLM-x32\...\{9B17BBEC-CF31-4C23-949E-E65A14365CE1}) (Version: 1.01.6200 - DTS, Inc.)
File Shredder 2.5 (HKLM\...\File Shredder_is1) (Version:  - Pow Tools)
Free Audio CD to MP3 Converter (HKLM-x32\...\Free Audio CD to MP3 Converter_is1) (Version: 1.3.12.1228 - Digital Wave Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 63.0.3239.84 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
GoTo Opener (HKLM-x32\...\{1F803452-798F-49FB-A5DD-9F527F7017E4}) (Version: 1.0.473 - LogMeIn, Inc.)
Imo Messenger (HKLM-x32\...\{C24BA4A6-1B25-45A1-9613-8B4E992826B5}) (Version: 1.0.6 - PageBites, Inc)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.23.1766 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3412 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.9.0.1001 - Intel Corporation)
Intel® Wireless Bluetooth® 4.0 (HKLM-x32\...\{6D2580AE-0284-4CE0-9A39-A0E5E3A5C28C}) (Version: 17.0.1416.01 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{4c8b7360-62a2-4339-b745-41323055d0bb}) (Version: 18.20.0 - Intel Corporation)
IrfanView 64 (remove only) (HKLM\...\IrfanView64) (Version: 4.41 - Irfan Skiljan)
Java 8 Update 151 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180151F0}) (Version: 8.0.1510.12 - Oracle Corporation)
Java 8 Update 151 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180151F0}) (Version: 8.0.1510.12 - Oracle Corporation)
Jing (HKLM-x32\...\{8C784F8B-89D0-4A59-A000-7EEF129E1574}) (Version: 2.9.15255.1 - TechSmith Corporation)
KeyScrambler (HKLM-x32\...\KeyScrambler) (Version: 3.11.0.3 - QFX Software Corporation)
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
LastPass for Applications (HKLM-x32\...\LastApp) (Version:  - LastPass)
Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes)
Microsoft Office Professional Plus 2016 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 16.0.8730.2127 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.7131.1115 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 (HKLM-x32\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
Mozilla Firefox 53.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 53.0.3 (x86 en-US)) (Version: 53.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 53.0.3.6347 - Mozilla)
Notepad++ (32-bit x86) (HKLM-x32\...\Notepad++) (Version: 7.5.1 - Notepad++ Team)
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.8730.2127 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.8730.2127 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0409-1000-0000000FF1CE}) (Version: 16.0.8730.2127 - Microsoft Corporation) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.9600.29077 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.78.1218.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7885 - Realtek Semiconductor Corp.)
Recuva (HKLM\...\Recuva) (Version: 1.53 - Piriform)
Revo Uninstaller Pro 3.2.0 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.2.0 - VS Revo Group, Ltd.)
Should I Remove It (HKCU\...\Should I Remove It 1.0.4) (Version: 1.0.4 - Reason Software Company Inc.)
Should I Remove It (HKLM-x32\...\{4E62123C-4C0D-4123-A8A2-C0103B92D7EA}) (Version: 1.0.4 - Reason Software Company Inc.) Hidden
Skype™ 7.32 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.32.104 - Skype Technologies S.A.)
Snagit 13 (HKLM-x32\...\{507c35df-03b5-4452-a86c-f50425c2c6ab}) (Version: 13.1.2.7933 - TechSmith Corporation)
Snagit 13 (HKLM-x32\...\{EA84355E-0DCC-4A14-9ADC-FCF9ABF57EA8}) (Version: 13.1.2 - TechSmith Corporation) Hidden
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1250 - SUPERAntiSpyware.com)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.4.3.38 - Synaptics Incorporated)
TAP-Windows 9.9.2 (HKLM\...\TAP-Windows) (Version: 9.9.2 - )
TOSHIBA Application Installer (HKLM-x32\...\{970472D0-F5F9-4158-A6E3-1AE49EFEF2D3}) (Version: 9.0.1.2 - TOSHIBA)
TOSHIBA Battery Check Utility (HKLM-x32\...\{5468E297-7EF8-4CB3-A091-F8714147793F}) (Version: 1.00.04.01 - Toshiba Client Solutions Co., Ltd.)
TOSHIBA Battery Manager (HKLM\...\{22C02670-53B4-4DEC-8BFE-E09720DF2904}) (Version: 9.0.4.64 - Toshiba Corporation)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.13 for x64 - TOSHIBA Corporation)
TOSHIBA eco Utility (HKLM\...\{F5AFF327-9B52-4E96-B5A0-BD2488A8EEC9}) (Version: 1.4.5.64 - Toshiba Corporation)
TOSHIBA Flash Cards (HKLM\...\{F5D089A2-3E02-4471-AA04-3C7B87A60BD4}) (Version: 9.0.5.6401 - Toshiba Corporation)
TOSHIBA Hardware Setup (HKLM-x32\...\{D32C68F4-94FE-4991-B6A5-9A2DD10327BE}) (Version: 4.0.0.1 - TOSHIBA)
TOSHIBA HDD/SSD Alert (HKLM\...\{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.64.15 - TOSHIBA Corporation)
TOSHIBA PC Diagnostic Tool (HKLM-x32\...\{F0794FA5-1809-4FC3-AA4E-48061281B5A2}) (Version: 9.0.3.6400 - Toshiba Corporation)
TOSHIBA Power Saver (HKLM\...\{4573FA6D-5FC1-4CA0-8D90-BAF9325B28ED}) (Version: 9.0.2.6402 - Toshiba Corporation)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.9.52040013 - Toshiba Corporation)
TOSHIBA Service Station (HKLM-x32\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.2.15.0 - TOSHIBA)
TOSHIBA Sleep Utility (HKLM-x32\...\{472175F3-ACB2-4977-8CC8-EB971C24F245}) (Version: 2.0.1.3201 - Toshiba Corporation)
TOSHIBA Supervisor Password (HKLM-x32\...\{ACBD8468-50CB-4DD8-99AC-2367FD87460D}) (Version: 3.1.0.7 - TOSHIBA Corporation)
TOSHIBA System Driver (HKLM\...\{46754F5B-B496-4BCA-87E5-84ACF27FCE0F}) (Version: 9.0.2.6401 - Toshiba Corporation)
TOSHIBARegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.1.0.1 - TOSHIBA)
Vuze (HKLM-x32\...\8461-7759-5462-8226) (Version: 5.7.6.0 - Azureus Software, Inc.)
Windows 10 Upgrade Assistant (HKLM-x32\...\{D5C69738-B486-402E-85AC-2456D98A64E4}) (Version: 1.4.9200.17332 - Microsoft Corporation)
Windows Driver Package - Google, Inc. (WinUSB) AndroidUsbDeviceClass  (08/27/2012 7.0.0000.00004) (HKLM\...\D43FD4059F47ACA9539247D6CF690AAEA503AF2D) (Version: 08/27/2012 7.0.0000.00004 - Google, Inc.)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 38%
Total physical RAM: 12204.17 MB
Available physical RAM: 7560.41 MB
Total Virtual: 12972.17 MB
Available Virtual: 8124.15 MB
 
========================= Partitions: =====================================
 
1 Drive c: (TI10709000C) (Fixed) (Total:919.09 GB) (Free:716.1 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\LW-PC
 
Administrator            DefaultAccount           Guest                    
LW                       LW Toshiba               WDAGUtilityAccount       
 
========================= Restore Points ==================================
 
12-12-2017 18:15:43 Windows Update
17-12-2017 16:00:53 Windows Update
19-12-2017 22:05:18 Removed Sync
19-12-2017 22:06:02 Installed Sync
21-12-2017 00:39:36 Installed Should I Remove It
21-12-2017 00:43:03 Removed iTunes
21-12-2017 00:51:13 Removed Sync
 
**** End of log ****


#7 MdHelp

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Posted 22 December 2017 - 08:36 PM

Malwarebytes: No threats found



#8 MdHelp

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Posted 22 December 2017 - 10:37 PM

I do not see any folder on the desktop that has these items:

 

  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt


#9 MdHelp

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Posted 22 December 2017 - 10:45 PM

Rkill 2.9.1 by Lawrence Abrams (Grinler)
Copyright 2008-2017 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 12/22/2017 10:39:51 PM in x64 mode.
Windows Version: Windows 10 Pro 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Users\LW\AppData\Roaming\Tenorshare\Service\configs\TenorshareWinAdService.exe (PID: 4456) [UP-HEUR]
 
1 proccess terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1 65.52.240.48
  127.0.0.1 activation.cloud.techsmith.com
  127.0.0.1 209.34.83.73:443
  127.0.0.1 209.34.83.73:43
  127.0.0.1 209.34.83.73
  127.0.0.1 209.34.83.67:443
  127.0.0.1 209.34.83.67:43
  127.0.0.1 209.34.83.67
  127.0.0.1 ood.opsource.net
  127.0.0.1 199.7.52.190:80
  127.0.0.1 199.7.52.190
  127.0.0.1 ocsp.spo1.verisign.com
  127.0.0.1 199.7.54.72:80
  127.0.0.1 199.7.54.72
  127.0.0.1 192.150.14.69
  127.0.0.1 192.150.18.101
  127.0.0.1 192.150.18.108
  127.0.0.1 192.150.22.40
  127.0.0.1 192.150.8.100
  127.0.0.1 192.150.8.118
 
  20 out of 88 HOSTS entries shown.
  Please review HOSTS file for further entries.
 
Program finished at: 12/22/2017 10:42:14 PM
Execution time: 0 hours(s), 2 minute(s), and 23 seconds(s)


#10 MdHelp

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Posted 22 December 2017 - 10:47 PM

This issue with the popup websites just started a couple weeks ago, after I went to a web site while doing some research.



#11 Broni

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Posted 22 December 2017 - 11:29 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program

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#12 MdHelp

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Posted 23 December 2017 - 04:42 PM

# AdwCleaner 7.0.6.0 - Logfile created on Sat Dec 23 21:41:46 2017
# Updated on 2017/21/12 by Malwarebytes 
# Database: 12-21-2017.1
# Running on Windows 10 Pro (X64)
# Mode: scan
 
***** [ Services ] *****
 
No malicious services found.
 
***** [ Folders ] *****
 
No malicious folders found.
 
***** [ Files ] *****
 
No malicious files found.
 
***** [ DLL ] *****
 
No malicious DLLs found.
 
***** [ WMI ] *****
 
No malicious WMI found.
 
***** [ Shortcuts ] *****
 
No malicious shortcuts found.
 
***** [ Tasks ] *****
 
No malicious tasks found.
 
***** [ Registry ] *****
 
No malicious registry entries found.
 
***** [ Firefox (and derivatives) ] *****
 
No malicious Firefox entries.
 
***** [ Chromium (and derivatives) ] *****
 
No malicious Chromium entries.
 
*************************
 
C:/AdwCleaner/AdwCleaner[C0].txt - [2919 B] - [2017/7/4 0:14:10]
C:/AdwCleaner/AdwCleaner[S1].txt - [2543 B] - [2016/6/19 12:59:21]
C:/AdwCleaner/AdwCleaner[S2].txt - [2633 B] - [2016/6/19 13:9:15]
C:/AdwCleaner/AdwCleaner[S3].txt - [2790 B] - [2017/7/4 0:10:48]
 
 
########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt ##########


#13 MdHelp

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Posted 23 December 2017 - 11:10 PM

After running both the ADW Cleaner, and the Sophos program which took many hours, there were NO threats in either. I deleted some tracking cookies on my own. And I looked in my programs and found some programs that I must have accidently added, and deleted them. I am beginning to see things a little more normal. I will wait a couple days and see if I continue to see things getting better.



#14 Broni

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Posted 24 December 2017 - 03:01 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

7. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

 


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