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Newbie - Computer Not Running Right


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2 replies to this topic

#1 qtpie96761

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Posted 20 December 2017 - 07:42 AM

Am asking for help analyzing these logs.  HJT reported that it could not access my hosts file & I also got a message about having HTML files.  Decided to give this a try. Any help is appreciated.

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#2 nasdaq

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Posted 20 December 2017 - 10:54 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

HijackThis is no longer supported and not ready for your Operating system.
I suggest your remove via the Control panel > Programs > Programs and Features.
Use the Farbar Recovery Scan Tool from now on to report problems.
(Trend Micro Inc.) C:\Users\Melinda Mower\Contacts\Desktop\HijackThis.exe
===

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:


HKLM-x32\...\Run: [] => [X]
Toolbar: HKU\S-1-5-21-405202871-1752372069-2425394784-1001 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
FF HKLM-x32\...\Firefox\Extensions: [avg@toolbar] - C:\ProgramData\AVG SafeGuard toolbar\FireFoxExt\19.0.0.10 => not found
FF ExtraCheck: C:\Program Files (x86)\mozilla firefox\defaults\pref\dsengine.js [2017-12-10] <==== ATTENTION (Points to *.cfg file)
FF ExtraCheck: C:\Program Files (x86)\mozilla firefox\dsengine.cfg [2017-12-10] <==== ATTENTION
CHR NewTab: Default ->  Not-active:"chrome-extension://ilnidodcffjfecahcfiihlhiohnaobic/index.html"
CHR Extension: (Poppit!) - C:\Users\Melinda Mower\AppData\Local\Google\Chrome\User Data\Default\Extensions\mcbkbpnkkkipelfledbfocopglifcfmi [2017-11-15]
CHR HKLM\...\Chrome\Extension: [ilnidodcffjfecahcfiihlhiohnaobic] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM\...\Chrome\Extension: [nahhmpbckpgdidfnmfkfgiflpjijilce] - hxxps://clients2.google.com/service/update2/crx
CHR HKU\S-1-5-21-405202871-1752372069-2425394784-1001\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [ilnidodcffjfecahcfiihlhiohnaobic] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [ilnidodcffjfecahcfiihlhiohnaobic] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [nahhmpbckpgdidfnmfkfgiflpjijilce] - hxxps://clients2.google.com/service/update2/crx
S2 HPSLPSVC; C:\Users\MELIND~1\AppData\Local\Temp\7zS7D19\hpslpsvc64.dll [X] <==== ATTENTION
S4 LMIRfsClientNP; no ImagePath
S3 taphss6; \SystemRoot\system32\DRIVERS\taphss6.sys [X]
ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File
ShellIconOverlayIdentifiers: [00avg] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File
ContextMenuHandlers3: [00avg] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} =>  -> No File
Task: {9AD0C15A-0EA5-4FBA-865B-32CE999FDD97} - System32\Tasks\AVG-Secure-Search-Update_0214b_rel => C:\Program Files (x86)\AVG SafeGuard toolbar\AVG-Secure-Search-Update_0214b.exe
Task: {A6FED960-0EB4-406C-BEA8-F7BB2C638EBA} - System32\Tasks\AVG-Secure-Search-Update_0214b_rmv => C:\Program Files (x86)\AVG SafeGuard toolbar\AVG-Secure-Search-Update_0214b.exe
Task: {DF9A1C01-8155-43EA-B171-C4B862DAEF0A} - System32\Tasks\{32BCB4EC-BEFD-47FE-967A-6EE6F1E6286C} => C:\WINDOWS\system32\pcalua.exe -a "C:\Program Files\ByteFence\ByteFence.exe" -c /uninstall
Task: C:\WINDOWS\Tasks\AVG-Secure-Search-Update_0214b_rel.job => C:\Program Files (x86)\AVG SafeGuard toolbar\AVG-Secure-Search-Update_0214b.exe
Task: C:\WINDOWS\Tasks\AVG-Secure-Search-Update_0214b_rmv.job => C:\Program Files (x86)\AVG SafeGuard toolbar\AVG-Secure-Search-Update_0214b.exe
C:\Windows\System32\Tasks\{32BCB4EC-BEFD-47FE-967A-6EE6F1E6286C}

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png or the 3 vertical dots located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Restart Chrome.
===

Firefox:
Reset Default Browsing settings:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-problems?utm_expid=65912487-41.djHNRQY0RhaLvvtvcd0BQA.2&utm_referrer=https%3A%2F%2Fwww.google.ca%2F
---

Please let me know what problem persists with this computer.

#3 nasdaq

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Posted 26 December 2017 - 09:11 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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